Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
4
Absolutely Wonderful
on September 9, 2012
Posted by: Kat the Yank
from Richmond, VA
The only negative thing really is the grounds you get and the mess you get with the K-Cup.
Pros: A Fresh Cup Now, Easy to use, Fast, Easy, Accommodates All Cup Sizes, Stylish
Cons: K Cup Not So Good, HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Not worth the money or frustration
on September 9, 2012
Posted by: John
from Richmond, IL
After owning brewer for a little over 2 years it started to receive a flashing "Not ready" message and non of the buttons worked. Called customer service and was told it was out of warranty and that they would offer the same brewer at a discount. Took very good care of it, descaled it regularly and only used filtered water. Others have had similar unsatisfactory experiences with their brewer, as I skimmed thru the reviews, with the only fix offering me a discounted brewer. Many had several brewers replaced. Keurig seems to be aware of these issues but not much has been done to fix these reliability issues. Just wished there was a disclaimer that stated "Brewer will fail within 2 years but you can purchase another at a discount".
Pros: Easy to use
Cons: Pricey / Poor Value, HARD TO CLEAN, Unreliable, Longivity, Noisy
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Not worth the money
on September 7, 2012
Posted by: Mom of 2
from Athens, GA
My husband bought this as a gift for me when I was pregnant so I didn't use this brewer that much the first year I had it. From day one it made a large noise when it brewed that eventually grew louder the longer I had it. At times, I was afraid the loud brewing noise would wake my babies. Over the past year, I have had problems with it not brewing a full cup. Right now, it only brews one size, 8 oz., and has descale on the screen constantly. I've only had it a total of 3 years with only really using the past two years. I have called customer support and completed all the steps they have asked me to. All they said they could do was give me a new one at a discounted price of $69.00. I'm very upset that a brewer that was nearly $200 (at the time of purchase) only lasted three years. I really wish the company would stand behind their product and offer a longer warranty. One year just isn't enough for the price of the brewers and not to mention the price of the k-cups. I loved my brewer until it gave me fits, now I have to go purchase a new one (which will not be this brand). From my understanding, after speaking with people I know that have a Keurig brewer, I'm not the only one with issues. I would love it if the company would stand behind their product and send me a new one.
Pros: Great For 1-2 Cups, Fast, Stylish
Cons: Limited Cup Sizes, Not worth the money, Noisy, Needs Larger Cup Size, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Unreliable Machine
on September 7, 2012
Posted by: michellemybelle
from Chicago
I had one of these machines that lasted 3-4 years. I make 1 or 2 cups of coffee a day. When that machine finally broke, I bought a new one which after a week of use, would not turn on. I returned it to the store and they replaced it. The replacement machine started showing the "prime" message a few weeks after I bought it. I followed the instructions to clear it, but it comes back after just a few uses. It will not operate with the "prime" message. I believe Keurig's quality control has significamtly declined. I will not buy another Keurig and do not recommend it.
Pros: Fast, Multiple Settings
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Terrible, don't waste your money
on September 7, 2012
Posted by: Rhonda the coffee lover
from Madison, WI
Owned one for just over a year and it stopped working. Warranty was expired so they refused to help, but offered to sell me another. Total waste of money when you need to replace approximately once a year. Save your money.
Pros: Easy to use
Cons: HARD TO CLEAN, Pricey / Poor Value, Junk
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
leaked
on September 6, 2012
Posted by: alysha
from new jersey
does not give enough brewed coffee, gets cold quick
Cons: Dangerous, Leaked From Tubing
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Brewed for 3 Years
on September 5, 2012
Posted by: TomTom
from Acworth, GA
Received mine as a gift in 2009. As of this morning, water will not come out to the pod. I've always used filtered water. I'm now looking at all the new models. I made 2-3 cups per day since I received it. I've bought 1 of this model for each of my 2 offices and one for a friend. Never had any issues as others have described out of this model. I missed it this morning and will have a new Keurig K-Cup machine tomorrow.
Pros: Durable, Stylish, Easy to use, Fast
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
The Special Edition Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
3
Great coffee but keeps breaking down.
on September 5, 2012
Posted by: corvette Jim
from West Palm Beach,Fl.
We received this as a x-mas gift 2011. We kept getting the prime message so it was replaced with a new one. This has happened 3 times. We are on our third coffemaker. The last time I asked about getting a better model, offering to pay something, but was told they don't do upgrades. Our son has had the exact same problem. It makes great coffee but something has to be wrong with this model.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com