Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
5
LOVE IT!!!!
on June 2, 2011
Posted by: Anita
from CT
This is the best kitchen appliance I have ever had!! I just ordered another one for my vacation home because I can't stand to drink "regular" coffee from my machine there!!! Love the Keurig website and ease of use and the great service and selection of coffee's. [...]. I have been a die hard fan since 12/10!!!!!!
Pros: Easy to use, Stylish, All pros, Accommodates All Cup Sizes, Durable, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
This model From [...] All Silver top
on June 16, 2011
Posted by: Vermont Blend Girl
from Bishop, CA
My whole family has keurig machines. I am the only one with this model, with an all silver top from [...]. They have all had trouble with their elite models, I have had no problems with mine. It has traveled with me many times. It has never let me down. I have run vinegar through it once. It makes a perfect cup every time.
Pros: Multiple Settings, Accommodates All Cup Sizes, Easy to use, Stylish, Durable, Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Water pump failed in 3 months!
on June 23, 2011
Posted by: DF
from Ontario, Canada
Verified Purchase:No
The water pump on the machine broke after just 3 months! From reading other reviews, it seems like this is a common problem. Why can't they get it right. The machine makes great coffee.....build a better product and stop disappointing your customers.
Pros: Easy to use
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Poor Quality Coffee maker
on June 25, 2011
Posted by: M&M
from Charleston SC
Verified Purchase:No
We started to experience problems with this coffee maker after one year of ownership. It leaks all over the counter every time we make a cup of coffee. It's not the cheapest coffee maker on the market. Kuerig needs to have a better product. The concept is good but coffee makers are poor quality.
Pros: Easy to use, Stylish
Cons: Poor Quality, Fragile, Pricey / Poor Value
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
The Special Edition Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
Poor Quality Machine!
on June 27, 2011
Posted by: rdew
from Victoria, BC Canada
This is my second machine and it has started to short pour in only 2 weeks of use. Keurig coffee pods are great, now if they could only fix the pump.
Cons: My second machine, Short pours after 2 weeks
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Great concept with horrible execution
on July 5, 2011
Posted by: DMC
from Cypress, CA
Although the idea of everyone being able to make their favorite coffee is great, the company has let it fall on it's face with faulty machines. I was given my first brewer for Christmas and by February it was consistently malfunctioning. I eventually got a second one from customer service and it has lasted 2 months....holy cow! The issue for both brewers was inability to draw from the reservoir. Clearly this is a design or manufacturing problem that needs to be corrected. Unless there is a major change I would not recommend one of these brewers.
Pros: Easy to use, Multiple Settings, Versatile
Cons: Defective
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Regretfully Disappointed
on July 11, 2011
Posted by: Tom M
from Vancouver, Canada
I purchased the Special Edition a year and a half ago with excitement. I had heard a lot of good things surrounding this brewer and this would be my first single cup brewer.Let me say the simplicity was perfect. This machine was very convenient and it brews a fantastic cup of coffee. However, it ends there.After a month of use, the machine would occasionally turn off after dispensing a cup of coffee. I should of sent it in for repairs at this point, but I though this would be something that happened on occasion. However, the problem never stopped. Next I started experiencing short cup problems (I de-scalaed every 2 months and used filtered water which didn't fix the problem). Two days ago, the machine turned off and it no longer turns on. I understand the warranty is only good for 1 year, but after paying [$] for a machine to last less than a year, I'm very disappointed. I hope Keurig carefully reviews these comments. The coffee is amazing, and the functionality of the machine is great. I love this machine which makes it more frustrating when it dies out after less than 2 years of daily use. These issues seem consistent across the board with many other people and I hope these design flaws can be reviewed.
Pros: Multiple Settings, Easy to use, Accommodates All Cup Sizes, Fast, Stylish
Cons: Pricey / Poor Value, Poor internal design, Not durable, Fragile, Noisy, Short cup problems
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
4 years and it finally broke.
on July 15, 2011
Posted by: Praise The Lord
from Canton, North Carolina
My husband bought me this Keurig for Christmas 2007 and today it finally broke. I always kept it clean and used the water filters just as it said. Cleaned it with vinager every 6 months just as told in the manual and I never had a problem. I got my last cup of coffee this morning but when I went to clean the machine I noticed that the top pc was broken underneath. I was so sad BUT as my husband stated "It lasted 4 years". I am now going to upgrade to the Platium and see how well it does. I hope it rocks like the B60 did. Thanks Keurig!!!!!
Pros: Fast, Great value, Multiple Settings, Easy to use, Stylish
Cons: Fragile
I would recommend this to a friend!
Written by a customer while visiting keurig.com