Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
5
Best Coffee Maker EVER !!!
on April 21, 2014
Posted by: Keurig lover for life
from Lake Jackson, Tx
I've read a lot of bad reviews complaining about the Keurig not dispensing the right amount of water after using it for a while. Mine also started dispensing less water. All it took was one call to customer support (awesome customer support) he explained how to fix it and it works like new again. All I did was take a paper clip and straighten it out. There are (2) tiny slots on the water dispenser that punctures the K-cup (from the top). You'll need a flash light to see them but, they are there. Just slid the paper clip up inside each slot and wiggled it around a little. Ran JUST WATER through until there were no visible coffee grounds and the proper amount of water was being dispensed. Only took 2 cups of hot water and it works like new. Love my Keurig K-65 and would recommend to anyone.
Pros: Durable, Stylish, Multiple Settings, Easy to use, Fast, Accommodates All Cup Sizes
Cons: Noisy
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Really love this machine!!
on April 19, 2014
Posted by: beenblessed
from S.E Wisconsin
We have had other models (V500) and had problems but I'm SO happy to have this K-Cup model and am looking forward to the upcoming additions of K-Cup options!!! I also have to say that the customer service with this company is beyond excellent as well as the corporate office! Bar none, this company is excellent in every way!!!
Pros: Durable, Fast, Multiple Settings, Accommodates All Cup Sizes, Easy to use, Stylish
Cons: No Cons In My Opinion
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Stopped pumping
on April 17, 2014
Posted by: JC
from Washington state
Had the B60 brewer 3 months. Stopped pumping just made a noise. Waiting for customer service, another joke..no good.
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Great coffee, but keep your receipt
on April 17, 2014
Posted by: Russ the caffeine deprived.
from College Station, TX
Love the coffee it makes. Convenient and flavorful. Appears to be a quality control problem. We are on the 3rd Keurig K65 in 7 months. All the same problem. Their little internal pump stops working. Thinking of adopting the returns clerk at the store.
Pros: Accommodates All Cup Sizes, Fast, Easy to use, Multiple Settings
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Was Excited for a Year!
on April 15, 2014
Posted by: Clint the teacher/singer
from Lincoln, CA
I got this for Christmas in 2012 and I loved it!! Have used it every day until Monday 4/14/2014! It stopped putting out enough water for my size cup (just pumped a little bit). I tried cleaning and descaling - didn't help! Went to Costco and bought the Keurig K-75 Platinum!! So far, I love it. Hope it lasts longer!!
Pros: Fast, Easy to use, Stylish
Cons: Limited Cup Sizes
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
GREAT COFFEE GREAT MACHINE WOW !!!!
on April 14, 2014
Posted by: THE OFFICAL COFFEE DRINKER
from TINLEY PK ILLINOIS
I SEEN THE KEURIG PRODUCTS ON THE VARIOUS STORES FOR YEARS.BUT BEING ON A FIX INCOME.IT WAS HARD TO PURCHASE ONE . UNTILL THIS LUCKY DAY.THE SKY OPENED UP AND THE MONEY WAS THERE.AND NOW I HAVE MY KEURIG SPECIAL EDTION.WHAT A GREAT COFFEE MACHINE.OWN MANY COFFEE MACHINES IN MY LIFE TIME .AND NOTHING BEATS KEURIG. GREAT COFFEE ALL THE TIME.EVEN THE STORE BRANDS. FROM OUT OF THE BAGS.IVE PURCHASE MANY KCUPS FROM THE KEURIG STORE. WITH IN THREE DAYS MY ORDER ARRIVED.GREAT CUSTOMER SERVICE.IVE READ GOOD REVIEWS AND BAD REVIEWS ABOUT THESE MACHINES.THERE WILL ALWAYS BE PROBLEMS WITH THINGS.THATS WHY CUSTOMER SERVICE.IS THERE TO BACK THEIR PRODUCT.USE YOUR OWN JUDGEMENT ON REVIEWS.TO DECIDE IF THE PRODUCT IS FOR YOU.IVE HAD A MINOR ISSUE WITH MINE SAYING ITS BREWING AND ITS NOT TWICE.I JUST TURNED OFF AND TURNED BACK ON THE PROBLEM FIXED ITS SELF.192 DEGREES IS HOT BUT I LIKE MINE HOTTER.A FEW SECONDS IN THE MICOWAVE DOES THE TRICK.MY KEURIG IS NOW TEN DAYS OLD AND GREAT TASTING COFFEE SINCE MY AND I LOVE OUR COFFEE FOUNTAIN FROM MORNING TILL NIGHT. ICED COFFEE/TEAS OTHER SPECIAL DRINKS CANT WAIT TO TRY THEM ALL .WERE GLAD TO BE KEURIG FANS FROM NOW ON. WERE GLAD THE WAIT IS OVER FOR US.
Pros: Multiple Settings, Accommodates All Cup Sizes, Stylish, Easy to use, Durable, Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Not Reliable for long
on April 12, 2014
Posted by: NurseNorse
from Central Square NY
Within 2 months of purchase the light under the 10 oz cup selection died. The settings for auto on/off worked intermittently. We contacted Keurig and were told to send it back in the original box with the original receipt. Unfortunately after two months we didn't have the box. We stopped using the settings for auto on/off and although the light was out it would still brew a 10 oz cup, most of the time. Recently the indicator to "de-scale" appeared. We followed the procedures in the booklet. Now it won't brew anything at all. Daily 2-3 cups are brewed, that's it. Now we have all these K-cups and no way to use them. It has lasted just a little over 5 years. Not worth the money. Certainly WILL NOT be buying another one. Certainly WILL NOT recommend.
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Hot Coffee or Tea On The Go
on April 12, 2014
Posted by: Ray Rock
from Bronx, NY
This is a great unit, nice feature and they have a great selection of tea,coffee or chocolate to choose from.
Pros: Auto Shut Off And Timer, Fast, Accommodates All Cup Sizes, Stylish, Easy to use
Cons: I Have None
I would recommend this to a friend!
Written by a customer while visiting keurig.com