Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
4
makes the best coffee
on January 9, 2013
Posted by: catfish
from oklahoma
best tasting regular coffee for decaf even better
Pros: Stylish, Easy to use, Durable, Accommodates All Cup Sizes, Multiple Settings, Fast
Cons: HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Could last a little longer
on January 9, 2013
Posted by: Bus Man
from Milwaukee, WI
Had it about 1 year and started acting up - not a full cup / no brew at all / started on its own. Called cust svc for help, and they sent a new machine free of charge. Nice of them to do that, but now I hope the new one lasts longer than the first. The coffee is delicious, and since my wife uses it only 1 cup per day, it is very convenient and economical for us.
Pros: Fast, Easy to use, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
I looooove this machine!
on January 8, 2013
Posted by: FireBirdGirl02
from Chesterfield, MI
My mother in law got my hooked on the Keurig. I only drink one cup a day, I was wasting so much coffee with my 12 coffee maker. This machine is easy to use and there are tons of chooses if you like Coffee or Tea or even Hot chocolate. I would recommend this machine to my friends and family!
Pros: Accommodates All Cup Sizes, Easy to use, Multiple Settings, Fast, Durable, Stylish
Cons: Pricey / Poor Value
Written by a customer while visiting keurig.com
Customer Rating
3
Received as Warranty Replacement
on January 8, 2013
Posted by: dankirk
from NorCal
I received this "Special Edition" Keurig brewer as a warranty replacement for a broken Model B66 brewer. This new brewer has the exact same operation and functionality. However, the quality of the materials and build have been obviously reduced. For example, the B66 has a solid chrome steel lift handle, while the SE has a flismy chrome plastic handle. The B66 has nice chrome insets, the SE is plain. I am disappointed in the quality of the SE compared to the B66.
Pros: MAKES GREAT COFFEE
Cons: Reduced Quality Materials
Written by a customer while visiting keurig.com
Customer Rating
3
I love it, BUT .....
on January 8, 2013
Posted by: Sunny Queen
from South Central FL
It's hard to have such ambivalent feelings about this product. I used to throw out so much coffee from brewing a pot and not finishing it. I love that I can make cups easily as I go through my day and there is no waste. I love how easy it is to use and how so little cleanup is required. I even love that I can subscribe to my favorite k-cups and they come right to my door every month. That said, there is something that I dislike with equal vigor. I have gone through FOUR of these in three years. That's a lot of money on a product that is so poorly constructed. The first one started making horrible loud noises when brewing and then died. I thought maybe I had a bad one, but then the second one did the same thing. The third one went wonky and I couldn't adjust the settings. It kept trying to brew by the timer and then it died completely. The last one has begun to pour water out of the bottom. At first I set it on a towel, but then I became afraid I would get electrocuted. Even with the special deals customer service gives you, it still costs toooo much to keep replacing a poorly made product. I wish they would manufacture these with more quality in mind. It's a great concept but it's very badly made. I'm waiting for number FIVE to be delivered. If I had one go bad in three years I would think nothing of it, but FOUR in three years? Come on!
Pros: Fast, No Mess No Fuss, Lots Of Beverage Choices
Cons: Pricey / Poor Value, Needs Better Warranty, Not built to last
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
One Cup at a Time
on January 6, 2013
Posted by: Laurie
from Huntersville, NC
I really wanted a one cup maker and just purchased this even though I have read reviews that the maker breaks down. I am hoping that mine won't if I use filtered water. Keeping my fingers crossed. I will most likely only use the K-Cups occasionally because of the expense and waste. I was very disappointed that for the price I paid for this maker, it didn't come with the water filter and coffee filter. The maker is very noisy, but I think I can live with it. I also thought that with 3 cups sizes, I would be able to fill my travel mug, but it doesn't fill it up. Perhaps, this is to leave room for milk, but I don't use much milk. This maker is ok, but overpriced for what it claims to do.
Pros: Multiple Settings, Fast, Easy to use, Stylish
Cons: Noisy, Limited Cup Sizes, Pricey / Poor Value
Written by a customer while visiting keurig.com
Customer Rating
4
Overall I am satisfied
on January 5, 2013
Posted by: Amy
from Syracuse, New York
I was first introduced to the Keurig coffee maker at a friends house. I absolutley loved the style, taste, and convenience of it! The only problem I am having now is that the coffee is getting weaker and weaker. I have not done anything different since I got this as a christmas present. I emailed Keurig and I hope they will suggest something so this can be fixed. If I were to purchase another Keurig it would probably be the Platinum only because it has a 12oz cup size.
Pros: Fast, Stylish, Multiple Settings, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Only for the one cup person.
on January 5, 2013
Posted by: Becca
from Ocean Springs, MS
I like the fact that my coffee is ready with in seconds. However, it is only good for one small cup, unless you use the really strong coffee pods, I use a regular size cup or so I thought, but coffee came out tasting like warm water. So I went to the next cup selection, it was better, but not great. I really wish I could use my travel mug and have a good cup of coffee. Bad choice of coffee maker for me.
Pros: Easy to use, Fast, Stylish
Cons: Weak coffee, Cup Size Very Limited, No travel mug size, Limited Cup Sizes
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com