Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
5
B60
on January 15, 2013
Posted by: Jim
from Kalamazoo, MI
It is the finest coffee maker that I have ever owned. However when you purchase coffee from Keurig beware. The free shipping service is poor. 7 days Fed-Ex from GA. to MI. I would probably not order from Keurig again.
Pros: Easy to use, Durable, Fast
Cons: HARD TO CLEAN, Limited Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
No amount of Vinegar would fix it
on January 13, 2013
Posted by: Bejay
from Scottsdale AZ
This is our second machine. The first one worked fine for just over a year and then required descaling. Went through the vinegar process as described in the manual but the machine just refused to brew properly after that and would spit out various quantities of vinegar water. But despite that I bought another one for the convenience of making the family the different flavors they like when they like. These machines are easy to use and convenient so I hope this one lasts longer. We are going to use filtered water this time as I know the water in arizona is harsh.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Will the third unit work?
on January 13, 2013
Posted by: Janenep
from Brighton Michigan
I had the opportunity to try the Keurig Special Edition while my daughter-in-law was home in August. Wonderful machine. My husband bought me the same, Special Edition Keurig, as a Christmas gift. The first unit was not functioning properly so I called customer service and the suggestions offered did not work. So I boxed up the unit and exchanged it with a second unit. Now the second unit is being returned because the water no longer passes through to make a cup of coffee. We are not happy at all and I feel a little embarassed to be returning the second unit for a third. Hopefully the third unit will function with no problems.
Pros: Easy to use, Stylish
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
A bit dissappointed
on January 13, 2013
Posted by: Jannick
from Monroe, Ohio
I received the premium Keurig for my birthday two years ago. I only use it for one cup of coffee in the morning and on weekends. I started having problems with it last week. Now it won't do anything. For such an expensive coffee maker, I would expect it to last longer. I've decided to go back to a regular percolator coffee pot. I wouldn't waste my money.
Pros: Fast, Easy to use, Stylish
Cons: Fragile, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Good Product Maybe...
on January 13, 2013
Posted by: MGMiles01
from Maryland
Brewer works well when it is working. One day I turned it on, and the not ready light came on and stayed on! Can't get it to go off. Nothing in the manual to help fix the problem. Very disappointing. Expensive to have this kind of problem with no solution.
Pros: Accommodates All Cup Sizes, Fast, Good coffee taste, Stylish, Easy to use
Cons: HARD TO CLEAN, Fragile, Flimsy Electronics, Pricey / Poor Value
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
The Special Edition Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
Pump seems to be a problem with Keurig
on January 12, 2013
Posted by: Pam
from East Peoria, IL
This is our 4th Keurig. The first one the pump went out ~ we discarded the brewer & bought another one. The second brewer quit within the first year (and yes I did all the preventive maintance), again we discarded and bought a new one. The third one quit and you replaced. In less than a year the third brewer quit pumping and you are in the process of sending another but I will be without a brewer for 10 days or more. I will use the new brewer for personal use only~ not dependable. When we have guests we need a coffee maker that we can depend on~will get out my old fashioned coffee pot for those occasions and will not recommend the Keurig. (Our guests have figured out for themselves Keurig is not the coffee system to buy) so, basically, your product is speaking for itself. Not good ~ sorry.
Pros: Convenient When Working
Cons: Pricey / Poor Value, Pump Not Dependable, Noisy
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
2 Year Life Span
on January 11, 2013
Posted by: sreb83
from Mississippi
I enjoyed my Keurig brewer fully for about two years. Then I slowly started having problems, even with regular maintenance. Cups were not fully brewed and soon the motor started to slow down. I have to turn it on and off at least three times to make it work. When I called Keurig to fix the problem, they were polite, but not helpful. I wish now I had gotten the Cuisinart. It seems to have less problems.
Pros: Easy to use
Cons: Short life span, Noisy
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Love Love our Keurig
on January 9, 2013
Posted by: Office Manager
from Post Falls, ID
We have been using this Keurig in our office of 10 coffee drinkers for the last six months and we love it. No longer dumping airpots of coffee down the drain! We love the variety of coffees, now we can please everyone!!! Best of all no more waste. Our guests and clients love it too. We use it all coffee, tea, hot chocolate. You can even use regualr tea bags and brew a cup at a time. We haven't found anything negative. Other than it takes a bit longer than pouring a cup of coffee from a pot. But this way you get a fresh cup everytime! When this one dies we will definately buy again.
Pros: Stylish, Accommodates All Cup Sizes, Durable, Easy to use
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
The Special Edition Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com