Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
1
Too much whiz and not enough bang
on February 20, 2013
Posted by: Disappointed Lady
from Boise, Id.
I do not recommend this product. For Christmas one year I purchased this brewer for myself and one each for my two sons. This brewer is way over priced for the quality you receive. I have never been so disappointed with a product in my whole entire life. The performance is short lived. Once the brewer requests to be de-scaled it becomes inadequate. You will need to perform maintenance continually without receiving any improvement. The pump develops very little pressure and the water backs up and flows everywhere but in your cup. You are lucky if this brewer lasts a year. Oh yes, I forget to say my two sons have experienced the same lame performance with this brewer. What a waist of money!
Cons: Fragile, Noisy, Pricey / Poor Value, Limited Cup Sizes, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Replacement didn't even last 4 days.JUNK
on February 19, 2013
Posted by: Likes to Drink coffee
from Houston, Texas
Retail Store replaced our first one after the pump mechanism went out. The replacement unit did not even last 4 days. Hopefully I can get a refund. Maybe the commercial grade units are better but I would not by another one of these. If Kuerig actually reads this I'd like return this one and get credit towards a commercial unit.
Cons: Cheap Pump, Pricey / Poor Value, Limited Cup Sizes, Noisy, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
not worth it
on February 19, 2013
Posted by: mp5676
from Tampa, Fl
if you have a normal coffee cup size you will have to brew the coffee twice to fill up your cup then if you want a second cup you will have to refill the water, might as well brew a half pot of coffee. Customer service, forget it, i sent an email asking for advice about getting another machine with a larger water capacity, more cup sizes which would probably be the vue model, but i could not figure out if i could use my own coffee with those machines and i just wanted a little advice, i got back a form letter "sorry you are having trouble with your machine, call 1-800...." lot of help that was they didnt even read my email im not having trouble, i just want to purchase something eles and was looking for someone that knows their product, if i wanted to call a 1-800 number and be on hold i would have called. i emailed thinking someone might actually read the email, i was wrong and if they cant even read an email asking about which product i should buy im sure they would be of no help at all if i had a problem once i bought one so no thank you, i will look eleswhere. I wonder if this review wil be one of the ones they "reject" and no one ever sees?!!!
Cons: Pricey / Poor Value, Limited Cup Sizes
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Just ok, could be improved on
on February 19, 2013
Posted by: Linna
from Canada
would like to be able to empty completly for transport & storage
Pros: Multiple Settings, Accommodates All Cup Sizes, Easy to use, Stylish, Fast
Cons: Cannot Empty Completly, Noisy, HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Love it!!
on February 19, 2013
Posted by: Judy
from Fond du Lac, Wi
We love our Keurig coffee maker - it is actually our third one. Also the people at Keurig have been so nice and accommodating when ever there has been a question or any problem.
Pros: Easy to use, Fast, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
LOVE MY KEURIG!!!!
on February 17, 2013
Posted by: Mother of two
from KC, Mo.
I love my Keurig. I have had mine for nearly 2 years and use it to make coffee, hot tea, iced tea, vita burst water, hot coco, and hot apple cider. I have never had any problems with it and use it everyday about 5 times a day. No problems except when I left it on for too many days in a row so I would recommend to turn it off by the end of the day. When you turn it on for the first time in the morning or when ever it can take a few min to be ready to brew but if you keep it on throughout the day then it take seconds for a new drink. I think it's easy to clean and the noise of it is not bad at all and does not last but a few seconds.
Pros: Multiple Settings, Fast, Easy to use, Stylish, Accommodates All Cup Sizes, Durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
We love our Keurig,
on February 17, 2013
Posted by: green eyed lady
from hickory, north carolina
This Keurig is over 6 years old and both of us are have our am & pm drinks. We have been very happy with our machine. We have given both of our daughters one and are going out this week to replace the one that we have . Most happy with Keurig. never had a coffee maker to last this long.
Pros: Fast, Durable, Easy to use, Stylish, Accommodates All Cup Sizes, Lasted Over 6 Years
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Broke in less than 4 months
on February 16, 2013
Posted by: Likes drinking coffee
from Houston, Texas
I don't mind paying a lot for quality products but this is definetly not one of them. We probably brew 5 to 10 cups a day and the machine didn't last 4 months. I'm hoping the retailer we bought it from will exchange it.
Pros: Easy to use
Cons: Pricey / Poor Value, Limited Cup Sizes
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com