Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
4
not sure yet,working fine ,just one week
on February 24, 2013
Posted by: SANDYILCOFFEE
from NAMPA,ID
WILL WRITE LATER SO FAR,SO GOOD.
Pros: Easy to use, Multiple Settings, Accommodates All Cup Sizes, Stylish, Fast, Durable, Sleek Good Coffee, Good Coffee And Very Sl
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Don't waste your money
on February 24, 2013
Posted by: HealthInfoGal
from Hampton Roads, VA
Verified Purchase:No
Three days after buying this a PRIME error message popped up and I was unable to get it to go away or make coffee. I spoke with Tech Support, who wanted to refer me to web videos. I did my own search online and apparently this is a common problem with this model. Taking it back! I have owned two previous Keurig brewers and had no issues with those, but just wanted an upgrade. Stick with the two cup one IF you decide to get one. I would NOT recommend buying this one!
Cons: Noisy
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Best Customer Service!!
on February 27, 2013
Posted by: Attorney Girl
from Nashville, TN
I began using a Keurig brewer 3 years ago as that was what was provided in my office. I loved it so much that I had to have one at home too. When the home unit stopped fuctioning properly, I called Keurig's customer service at which point they apologized (who does that anymore?) and promptly sent me a brand new replacement unit (which took all of 24 hours). Now should it have stopped working properly? Probably not, it was only 15 months old and I am the only coffee drinker in the house. I see a number of complaints on here about service and quality, and all I can say is that Keurig has the best customer service of any company I have dealt with in my lifetime. Amazing! I will never own any other coffee maker. And like so many others, I am not sure how I ever lived without it.
Pros: Easy to use, Multiple Settings, Accommodates All Cup Sizes, Fast
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
The Special Edition Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
4
I love my Keurig Brewer!
on February 27, 2013
Posted by: Kathy
from Kentucky
I use this brewer multiple times everyday. It has worked well so far but I have only had it a week but we drink a lot of coffee. The only thing negative I have to say is that if you use your own coffee in stead of the K-Cups it is messy to clean the coffee filter. The K-Cups are more expensive if you drink a lot of coffee. Other than that we love it!
Pros: Multiple Settings, Stylish, Easy to use, Accommodates All Cup Sizes, Fast
Cons: Noisy
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Trouble
on March 1, 2013
Posted by: Janice lost patience
from Nashville, Tn
We've had this product for 1 year but have had constant trouble. I have used all the trouble shooting tips and have kept it going because my husband loves it and because it was a gift from our daughter. I've applied my last bandaide but appears to have finally bit the dust.
Cons: Pricey / Poor Value, Complicated, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Great brewing system!
on March 1, 2013
Posted by: K, stay at home mom
from Pelham, ON
I really like that I'm not limited to just one type of coffee anymore. It heats up quickly so we're never left waiting to get our morning coffee.
Pros: Fast, Accommodates All Cup Sizes, Easy to use, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Great Machine
on March 2, 2013
Posted by: mabet
from Southampton, Pa.
Verified Purchase:No
My husband & I have had our Kuerig for 15 months & just cleaned & descaled it as it seemed to have slowed down. I think that solved the problem. We use only filtered water. We both enjoy several cups each morning & so far so good although some of the reviews state the machine stopped working right around 15 months. I hope not. Dont want to have to buy a new one. I do agree with one of the reviews that if you use the re-usable filter to make your own coffee, it is messy & doesn't make a very strong cup of coffee.I only gave it 4 stars because it is a little noisy & when using the re-usable filter you can only make a small cup otherwise the coffee is too watered down. Other than that , it's a great machine.
Pros: Accommodates All Cup Sizes, Fast, Easy to use, Multiple Settings
Cons: Noisy
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
"So much to like, then............"
on March 5, 2013
Posted by: Adjuster Jim
from Charlotte Hall MD
I have my 3rd unit being sent under warranty. Seems after 1 year the machine no longer has the ability to make accurate cup sizes. This is the same problem with the first 2 units I have owned. Let me say this, Keurig is the very best in honoring the warranty with prompt and courteous service.
Pros: Stylish, Fast, Easy to use, Accommodates All Cup Sizes
Cons: Good For A Year Then Repl, Poor durability, Cup Size Accuracy
I would recommend this to a friend!
Written by a customer while visiting keurig.com