Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
5
love it got it for christmas
on January 23, 2010
Posted by: texas twist
from Waco Texas
my husband loves it. also my daughter she is eight.and she loves it thanks.
Pros: Durable, Stylish, Accommodates All Cup Sizes, Easy to use, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Love our Keurig & their customer service
on January 22, 2010
Posted by: Tami
from Minnesota
We use our Keurig most days. I love that my husband can make a cup of extra bold coffee to suit his tastes, I can make a cup of flavored coffee to suit my tastes and we can make quick bowls of oatmeal and cups of hot cocoa or apple cider for the kids. The Keurig makes a quick cup of coffee which is wonderful for those mornings when I am late getting out the door. The machine is a little bit noisy but we have no problem with that. I recently had to call customer service as we were having a problem with our machine leaking water all over the counter when we filled the resivor. All it took was a quick call and a new resivor is being shipped...free of charge! I highly recommend this machine to all of my friends and family members who are considering the purchase of a single cup brewer.
Pros: Easy to use, Accommodates All Cup Sizes, Multiple Settings, Stylish, Accomodates all tastes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Great coffee maker
on January 21, 2010
Posted by: Andrewsmomma
from Corpus Christi, Texas
I love this machine!! I'm never going back to a regular coffee maker again!!! I use it everyday.
Pros: Easy to use, Stylish, Multiple Settings
Cons: Limited Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Nothing But Problems
on January 21, 2010
Posted by: Anonymous
from Bayville, NJ
I have had nothing but problems with these units and the customer service is not helpful. I think these are great but not when I have to replace the unit every year because the pump decides to stop working or the unit just does not respond to the button I am pressing. I have had 5 of these, different versions over time but, I am tired. What happened to a coffee pot lasting a few years? I descale the unit everything. These things have a mind of their own they decide to work when they want to.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
It Quit & Poor Customer Service
on January 20, 2010
Posted by: JAHaynes
from Houston, TX
My brewer stopped dispensing water after 1 month of use. I've phoned customer service twice about this to no avail. They promise someone will phone me back, but they have not. Poor Customer Service and Poor Quality on the machine!
Cons: It Quit dispensing water, Only worked 1 month, Poor Customer Service, No one would call me back
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Don't Trust It!
on January 20, 2010
Posted by: disappointed in Potterville
from Potterville, MI
We are waiting on our 4th brewer. The first 2 stopped taking up water consistently after 8-10 days. The 3rd one (shipped from the manufacturer) wouldn't even take up water right out of the box and the display wasn't working properly. The coffee (when the machine is working) is excellent, unfortunately this model has ALOT to be desired.
Pros: Accommodates All Cup Sizes
Cons: Doesn't take up water
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Poor Customer Service
on January 18, 2010
Posted by: Anonymous
from Deer Park, TX
After one week, the unit began shutting off after brewing one cup. The inner tank would not refill. Three calls to Keurig's customer service were made on three successive days to see if there was an easy fix. On each call, we were promised that a service technician would return our call. None called. After 5 days, we returned the unit to the store where it was purchased and got our money back.
Pros: Accommodates All Cup Sizes, Easy to use
Cons: Fragile, Customer Service, Inner tank failure
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Really Good, But Really Loud
on January 17, 2010
Posted by: Anonymous
from Seattle, Wa
i really like this brewer, my wife and i use it about six times a day religiously. the only thing that is bad about it is the noise. they now have quieter pumps which is great. because of that i would definitley recomends this style brewer.
Pros: Durable, Stylish, Accommodates All Cup Sizes, Multiple Settings, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com