Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
1
Good while it lasted - for only 1 month!
on January 30, 2010
Posted by: Anonymous
from Fullerton, CA
My wife purchased the B60 for me for Christmas - I was excited as I was tired of using my french press. The unit lasted less than one month before it stopped drawing water after making one cup and would then shut-off at will. There is a design defect in the pump or heating element. I called Keurig but surprise, they denied hearing of this problem. A quick search of the web shows a tremendous number of similar complaints and [...] has pulled all of the Keurig units off the shelf (wonder why?). The B60, B70 & B77 all have similar defects. I was lucky to be able to return mine to [...] for a refund. My suggestion - Do Not Buy a Keurig unit until they 1) admit there is a problem and 2) redesign the unit to rectify the defect. Good luck!
Pros: Stylish, Multiple Settings
Cons: Defective Design, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Simply delicious coffee for all.
on January 30, 2010
Posted by: papandham
from Gatesville, Tx
Best coffee brewer we've ever had and that's been 36 years. Perfect brew everytime. We use the reusable filter a lot for our personal favorites in the store. Can't go wrong on this machine.
Pros: Easy to use, Durable, Accommodates All Cup Sizes, Stylish, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Final verdict is still out.....
on January 29, 2010
Posted by: Cubsfan
from Central IL
Easy to set up and use and I've enjoyed the coffee. I use it more during the week than I did my old coffee maker....no leftover to mess with. But, the first one I had, the display stopped working after a couple weeks. Once customer service & I were able to talk, they sent me a new one with no questions asked....received it the other day, and so far so good....hopefully it will continue to work well. So 4 stars for now.
Pros: Easy to use
Cons: Limited Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
I love this!!!!!!!!
on January 28, 2010
Posted by: Anonymous
from Calcium, NY
I love this maker!!! My husband and I use it all the time. We even take it with us in our RV. I can have my coffee in just a few seconds.
Pros: Accommodates All Cup Sizes, Easy to use, Durable, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Durable machine, makes great coffee
on January 28, 2010
Posted by: Anonymous
from Chicago
Our family has owned this machine for several years. We use it a minimum of 4 times a day and have not had any problems with it. Upon our recommendation, many of our friends and family members have purchased this model and have been just as happy.
Pros: Easy to use, Durable, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Hate This Machine!!
on January 28, 2010
Posted by: Anonymous
from Houston, TX
I'm on my second machine and after 2 brews it won't work! My first machine lasted less than 1 month. This one less than 2 days. I love the idea, but I don't think the machines are made as well as they use to be. I see other reviewers have had all kinds of problems also. If yours works, then you're the lucky one. Having to call Customer Service is a nightmare! If you're waiting on them to phone you back or e-mail you back, you can forget that. It will not happen. You just have to be persistent by calling. This morning I'm phoning as soon as they open and request my money back.
Cons: Won't Work
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
excellent brewer!
on January 27, 2010
Posted by: Anonymous
from elgin, illinois
ii use my brewer every day since i got it for xmas. i love it. recently the temperature has dropped. [...]
Pros: Multiple Settings, Easy to use, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
quality issue
on January 27, 2010
Posted by: Anonymous
from MA
Had it two months and it quit. Customer service is OK. Waiting for the next level of service to contact you up to 48 hours later is a joke. I bought one of these because of favorable reviews by family and friends. My sister has had hers for years and never a problem. Two months and mine quits. Far to many people with pump issues to be a coincidence for me. Maybe Keurig cheapened the pump. The only reason I am posting this is because I am upset and have 48 hours to kill now. If you want an over priced coffee maker and over priced k-cups for the convenience of not having grounds to deal with have a try, Hope yours dies before the 30 day money back guarantee is up. I wish mine had now. One year warranty this may still get resolved to my satisfaction now if I am just home when they call me back!
Pros: Easy to use
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com