Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
3
Odd little Machine
on February 5, 2010
Posted by: Morty
from Blaine, MN
I like this machine, but I have to say that I have owned this for only 1.5 months and now the brewing cycle is taking forever. It use to brew quickly once ready, but now I hit the brew button once it says ready and it could take a good minute before it brews. When it brews it may only do a few ounces even though I selected the 7oz option. I'm sure something is wrong with it. I'm curious if others have this problem as I have read about pump issues.
Pros: Easy to use, Multiple Settings, Stylish
Cons: Sometimes does not brew, Limited Cup Sizes
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Design change needed
on February 5, 2010
Posted by: Anonymous
from Maine
I looked inside the used K-Cup and there was some coffee left unbrewed on the sides of the cup. Maybe the spout design needs to be changed, or the shape of the cup.
Pros: Easy to use, Accommodates All Cup Sizes
Cons: Unused coffee in K-cup
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Nice!
on February 5, 2010
Posted by: Anonymous
from CA
HAd a problem with the brewer refilling after brewing a cup of coffee. Not sure if it is not seating properly or not. A quick call to Keurig and they sent out a new brewer. While being annoying, they provided Excellent Customer Service.
Pros: Easy to use, Stylish, Handy for a quick cup
Cons: Fails to fill after brew
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
LOVE, LOVE, LOVE my Keurig!
on February 4, 2010
Posted by: Anonymous
from Medford, MA
I received as a gift from my sister & brother-in-law Christmas 2009. They had theirs for 6 months at that point and I used it constantly when visiting. Then last Mother's Day I received the mini-brewer for my office. Neither I nor my sister-in-law have had any problems with our machines. They are FABULOUS! Every morning I remove the drip tray to brew in my travel mug before leaving for work and then I brew a second cup with my mini-brewer at the office... a perfect cup EVERY time! On the weekends, my husband brews his bold coffee, I brew my breakfast blend and our 5-year-old daughter brews her hot chocolate... we all LOVE it!! The only con is that it's a bit noisy and my sister-in-law's is as well but, for the perfect cup I'm willing to deal with it! As I said, I LOVE, LOVE, LOVE my Keurig! ;-)
Pros: Stylish, Multiple Settings, Accommodates All Cup Sizes, Easy to use, Durable
Cons: Noisy
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Went through 2 of them due to scaling
on February 3, 2010
Posted by: Use to recommend to everyone
from New Jersey
Make sure you descale your product once a month (they recommend every 3) and wait 4 hours as stated in the book. Do NOT wait for the descale light to come on. I have gone through 2 of them and I used filtered water and descaled each time. Love the product, but make sure you descale because if it goes out outside of your warranty, you need to buy a new one. NOt if if other Manufacturers have the same problem.
Pros: Accommodates All Cup Sizes, Easy to use
Cons: HARD TO CLEAN, Dies easily, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Did Not Last!
on February 1, 2010
Posted by: Steff
from Montreal, CANADA
I really loved the machine and used it every day, I even bought one for my parents but when it died after only a little over a year of use of course after warranty, I swore never again! I got No service or support and it is now sitting in my basement closet collecting dust :-(
Pros: Stylish, Easy to use
Cons: Died after 1 year of use
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
It's Awesom! One at the office & home
on January 31, 2010
Posted by: Russ the Deaerator guy
from Quakertown, PA
We got one in the office as a gift and we all fell in love with it! So after a month, I had to have one at home! they're great. I wish thre were more stores that had coffee and supplies though.
Pros: Stylish, Durable, Easy to use, No cleanup after brewing, Multiple Settings, Accommodates All Cup Sizes
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
The Special Edition brewer is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
4
Love this model!
on January 31, 2010
Posted by: Anonymous
from Portland ME
I use the 6 oz setting and then 8 oz setting for a full mug and coffee that is a perfect strength for me. (I use two K-cups or fill the My K-cup twice.) The leaking refillable My K-cup issue, though more prevalent in the Elite model than the Special Edition model, is readily remedied by wrapping a rubber band or two under the rim on the outside of the cup. This makes the cup sit a little higher in the holder so the seal around the water needle can seat properly to prevent leaks. I highly recommend this model. And even though the disposable K-cups are expensive, it's still cheaper to make coffee by the cup at home this way for your commute than to buy it somewhere on the way to work. Or use the refillable K-cups. I have two that I use to make a mug of coffee. They're easy to fill and easy to rinse clean.
Pros: Multiple Settings, Easy to use, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com