Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
2
I've now had 3 of these
on February 19, 2010
Posted by: wilsonalw
from VA
I got this for Christmas 2009 and it worked fine for about a month... It then started shutting down after warming up. I took it back to the place of purchase and got another one. As soon as I plugged it in it did the same thing. I called and complained to Customer Service and received a third one. After making one half cup of coffee it then did the same thing!The customer service rep told me it's a known problem but their dealing with it on a case by case basis because it doesn't affect all machines. However, I've now had 3 that were affected by the "case by case" problem I complained again and hopefully am receiving a different model because other people I know with other models love theirs.
Pros: Multiple Settings
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Great coffee, NOISY machine
on February 17, 2010
Posted by: swofford7
from dallas, tx
I love the brewer and the K-cups, but for something to be touted as having "quiet brew" technology, it's VERY NOISY and at times, almost vibrates my cup off the base!
Pros: Multiple Settings, Durable, Easy to use, Stylish
Cons: Noisy
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
best thing invented next to the iphone
on February 17, 2010
Posted by: gchryl
from arkansas
i bought mine at [@] 12/08 when they were going out of business. grabed it right off the shelf..no box, just the coffee maker. When i got it home it didn't have the brown thing that holds the k cups , i called the company and they sent me one for free !! even though i only paid [$]for it. i have never had one bit of trouble out of it. I bought my daughter one this Christmas and just got myself a mini one to take on trips... Chryl
Pros: Accommodates All Cup Sizes, Stylish, Durable, Easy to use, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
MODEL B66
on February 17, 2010
Posted by: !Mimi61
from Tulsa OK
I bought the B66 last March 2009 after we bought a Keurig model for work. We LOVE the Keurig. But we also had a crack appear just behind the handle. I tried brewing and we just couldn't get a good cup of coffee or tea. I called Customer Service and explained the problem. She said it resets itself after you unplug and plug back in. It did seem to be brewing, but I was very concerned about the crack. Since it was still under warranty, they are going to replace it. I am VERY happy with Keurig. We can't imagine brewing coffee any other way.
Pros: Accommodates All Cup Sizes, Multiple Settings, Stylish, Durable, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Great System -- when it works
on February 16, 2010
Posted by: Jdubbs
from Toronto ON CDA
We purchased the B66 unit as a Christmas gift in Dec 2009. It was a delight to use for about 6 weeks, making great coffee quickly! Then it malfunctioned, making only the 1/3 size cup. Sounds like there was a production batch error, given the number of similar complaints on this website. Fortunately a call to Keurig Customer Service has resulted in them sending us a replacement brewer. Looking forward to receiving it! Thanks for the no-hassle service.
Pros: Variety of K-cup coffees, Stylish, Easy to use
Cons: Not Reliable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Love It!
on February 16, 2010
Posted by: Anonymous
from Lynn MA
Love love it.. had only one problem with it shutting off and when I called customer service, they are sending me out a brand new one and I dont have to do anything with the old one!
Pros: Durable, Accommodates All Cup Sizes, Stylish, Easy to use, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
[...]
on February 16, 2010
Posted by: Georgia Peach
from Georgia
I got the Special Edition brewer in October as a gift. I've noticed recently that the amount of coffee in the cup is less and less, even on the largest setting. Finally, the brewer would no longer drip any coffee into the cup and made a horrible noise when it should have been pumping the water. One call to Keurig Customer Service and they have a new brewer on the way. [...] After reading about the same issues here, I guess it's a known issue and that concerns me since they're sending the same model as a replacement. I guess we'll see. Bottom line[...]wonderful brewer, and fantastic coffee!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Keurig
on February 16, 2010
Posted by: EJN.
from New Mexico
I have had two of these after awhile they both quit working they get the not ready and stay there wont do anything, [...]I have an older model which still works ok, it just doesnt do different size brews
Pros: Multiple Settings
Cons: Limited Cup Sizes
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com