Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
1
Continuing Problems
on March 6, 2012
Posted by: Rich the disolutioned
from Middletown DE
This is the third brewer I have had in 3 Years ( original purchase and 2 repacements. Current brewer does not have same capabilitys as the original and the first replacement. I don't know what Keurig is thinking. Very disatisfied customer.
Pros: Stylish
Cons: Noisy, Limited Cup Sizes, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
This is a Great brewing system
on March 7, 2012
Posted by: Avid Coffee Drinker
from Albuquerque, NM
Verified Purchase:No
I use this brewing system everyday for multiple cups of coffee per day and I love this keurig. Some of the reviews on here about this specific brewing system are just stupid. Get over it.
Pros: Accommodates All Cup Sizes, Easy to use, Fast, Durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Dont waste your money
on March 7, 2012
Posted by: Tee
from Ga
Verified Purchase:No
This will be the 3rd brewer I've gotten from the company 1st one started brewing cold water the 2nd one would'nt turn on lets see what this one does customer service is great but not worth the money to many problems!!!!!
Pros: Easy to use, Stylish
Cons: HARD TO CLEAN, Complicated, Limited Cup Sizes, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Love it, wish it would keep working
on March 8, 2012
Posted by: JT
from Ocean Grove, NJ
I use every day, and really value picking by my mood which coffee. I love the K-cup concept. The brewer though has broken twice in two years. First time despite cleaning advice, it would intermittantly not make a full cup. Second time it broke, it would turn on and shut itself off. The second time it broke was this morning. In Kuerig's best practices, they have instantly replaced both machines. Customer service has been excellent to remedy the issues I have encountered. I'm hoping my third machine (in two years) is a keeper, it should arrive in a few days. Very disappointed this morning to find the machine would not turn on. Expected better reliability.
Pros: Kuerig is great fixing it, MAKES GREAT COFFEE
Cons: On my third
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Excellent Customer Service
on March 9, 2012
Posted by: Chadwik
from Magnolia, Del.
I had a problem with the prime system. it worked great for first three weeks then would lose prime after first or second cup. Went through all the procedures they asked me to do. Now they are sending me a new Kuerig, at no cost I might add.
Pros: Stylish, Easy to use, Fast
Cons: HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Had a good run, but died an early death
on March 9, 2012
Posted by: Coffee King
from Parker, CO
Verified Purchase:No
Single serve system great concept, but many design flaws.
Pros: Enjoyed the convenience, Easy to use
Cons: Noisy, Sounded like fog horn
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
metallic taste
on March 11, 2012
Posted by: bigbarney405[@]
from south plainfield, nj 07080
had the original keurig. loved it. the newest model had a very metallic taste even after many tries. finally, tastes better - not great.
Pros: Accommodates All Cup Sizes, Multiple Settings, Durable, Easy to use
Cons: Noisy, Metallic taste, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Not up to my expectations
on March 14, 2012
Posted by: Hay Farmer
from Little Britain, Ontario, Canada
A family member had a keurig and I was quite impressed campared to the other types out there. I like the system but feel it is lacking in a couple of areas. Even when set to hotest temp, it is still not hot enough. The cup sizes are just plain wrong. It is a very nice unit and only just had it for a week. I would recommend it but cautiously because of these shortfalls
Pros: Easy to use, Quiet, Fast
Cons: Pricey / Poor Value, Limited Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com