Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
3
breaks after 2 months
on March 15, 2010
Posted by: J-G the guitar runner
from New York, NY
it starts out as a great product, then........ its breaks and doesn't work.....
Pros: Easy to use, Durable, Accommodates All Cup Sizes, Multiple Settings
Cons: Fragile, Complicated, HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Expensive mistake
on March 15, 2010
Posted by: mac40k
from Leesburg, VA
I just bought a Special Edition at a local store one hour ago. I unpacked it and followed the "Getting started guide" to run a small cup of water through the machine with no coffee. Following this, I brewed my first cup with one of the included k-cups. I selected the medium cup setting and although the output was a little less than I expected, it was tasty. I removed the k-cup and closed the lid planning to run just water through the machine to measure the output, but the machine shut off by itself after chugging and displaying "Not Ready" in the display for several minutes. I turned the machine back on and again was greeted by the chugging noise and the "Not Ready" words in the display. Once again, after several minutes instead of "Ready to Brew" the machine just shut off. After unplugging and plugging the machine back in and trying a couple of more times without success, I called the Customer Service line. The guy who answered took all my information and had me go through the steps again while on the line, with the same results. After apologizing, the rep offered to send me a replacement machine[...]
Pros: Easy to use, Stylish
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
I love the concept but there is a glitch
on March 13, 2010
Posted by: Villager
from The Villages, Florida
I loved the Keurig but it started shutting itself off after three months. Now I read others have the same problem. Keurig was very nice and sent me a new one. However, they sent me an "elite" coffee maker and I had purchased this model which is more expensive. I decided to keep the elite so see if it works better.
Pros: Accommodates All Cup Sizes, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Going on 4 years...
on March 13, 2010
Posted by: Anonymous
from Chicago, IL
We've been using ours for nearly 4 years now, and it recently started telling us to descale. When we descale with vinegar, the problem seems to reappear soon after again. We finally used "C-L-R" descaler (which you're probably not supposed to do), and ran about 6 containers of water through it to clean it out. So far so good... Overall, I think the older models were tougher and more reliable than their newer counterparts.
Pros: Durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Only brewing small size...
on March 13, 2010
Posted by: Anonymous
from Suwanee, GA
This brewer seemed to work great for a few weeks, but now it brews only the small size more often than not. It is very frustrating. I recvd as a gift, so no options for me to return this thing either! Looking for an alternative. We'll see if Keurig makes this right, I am going to contact them directly.
Pros: Easy to use, Stylish, Multiple Settings
Cons: Malfunctions often, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Great coffee, quit working after 3 month
on March 12, 2010
Posted by: zhouse
from fort worth,tx
Have others had this experience?
Pros: Easy to use
Cons: Fragile, Short life span
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Now I drink Coffee!
on March 12, 2010
Posted by: Shannon-No-Java
from Rochester, NY
My mom purchased our brewer earlier this week and I was skeptical that she'd actually use it. I'm not much of a coffee drinker, myself. The day after we got it, I was on the website ordering 6 more boxes of coffee and tea!!! Now we realize how necessary those Kcup Carousels are! We have Kcups covering the kitchen counter! My kids are impressed with it, and we use it without a kcup to make them other hot drinks we have in packets like hot cider mix. I've enjoyed having a cup of flavored coffee or Chai tea on the fly as I'm getting ready in the morning or before bed, with no mess or getting out coffee & filters!
Pros: Durable, Accommodates All Cup Sizes, Stylish, Easy to use, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
LOVE it! LOVE THE COMPANY!
on March 12, 2010
Posted by: JILLYBEAN
from WAPPINGERS FALLS, NY
Got this for Christmas 2009. In March 2010 outta the blue started being loud, flashing "NOT READY" and would not brew. After an hour of trying to fix, called Keurig Customer Support and told them the prob and NO QUESTIONS ASKED, said, "We marked it as defective. Give us your name and address and your NEW brewer will be delivered in 3 to 10 days!!" I said, "Wait, I am happy to hold if you wanna try to help me fix THIS one!" They said NO, new machine on the way...Now THIS is the sign of a GREAT company! [...] I am a forever FAN!!
Pros: Accommodates All Cup Sizes, Defective but great, Stylish, Easy to use, Multiple Settings
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
The Special Edition Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com