Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
4
Buyers Beware!!!!
on April 3, 2010
Posted by: Vici
from Hampton, NJ
My first Keurig Special Edition stopped working within a year. When I called the company they said it was out of warranty and that the only thing they could do is offer me a small discount if I purchased another one. So I took their offer. That second machine lasted less than a year too. Both machines died in the same way, they both just stopped working without any warning or indication. It made no noise and the not ready light was on. The funny part is that when my first machine broke the company made me feel as if I caused it because I didn't run vinegar through it once a month. Well, now what because with the second machine I did. Right now I am using an old traditional machine that I had as a back up after the first one broke but, I must confess I don't like the coffee as much as. Once you have a Keuring it's hard to go back. My dilemia is what to do now. Do I invest in a third machine knowing it will break within the year or just throw in the towel and go back to the old filter and canister type. If the machines where a lot less money I wouldn't hesitate to replace it once a year because I do love the coffee it produces but, at [$] every year plus the higher cost of the coffee I can't justify it especially in this economy. Hummm......Keurig when are you going to realize that you have a real problem and that you are going to have to figure out a better plan with your consumers. If not, at some point you might find yourself out of business. Most people aren't going to pay to replace the machine more than once or twice and if you don't get it right by then you will loose them. Not because of the coffee quality. It is 2 fold between the poor quality of the machine and minimal life expentancy. Add to it the fact that you are aware of the problem and in my opinion have not done anything to correct it does not look good on you. Also that you only send a replacement within time period is a problem. A lot of the machines break after the warranty. Not because they are old or misused but, because it just took a little longer for the problem to occur. If you want the customers to be happy you might want to consider doing more to ensure that happens. The public is becoming aware of the problem and once it gets out in the news your will have a marketing nightmare on your hands. I think after buying 2 machines I'm done. Simply put I can't afford to buy another and I don't trust it will be any different so what's the point. After reading the reviews I've also come to the conclusion that buying a less expensive model still at $100.+ I'll still have the same problem. As a matter of fact it seemed that they have more problems than the model I had.Buyers beware.
Pros: Stylish, Easy to use, Multiple Settings, Accommodates All Cup Sizes
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Coffe maker short lived
on April 2, 2010
Posted by: Wing Commander
from Oceanside, Ca
Had the quiet maker coffe machine now for only 3 days and it is now broke, unit will power up and heat the water but once ready to brew it turns off, Called Keurig on Saturday and was surprised that someone answered, after some trouble shooting customer service said they would send us out a new machine and that the current machine could be trashed just to return the holder only, for the price of this maker I would expect it to last for at least a few years, My $40 coffee maker has lasted for 4 years with no problems, I hope that the replacement will last longer then the current one which right now is just taking up space on my counter. Hope not to have a problem down the road but if I do seems customer support is there for you, time will tell.
Pros: Multiple Settings, Stylish
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Own two, Love both.
on April 2, 2010
Posted by: DINK+dog
from HB / BB, CA
I purchased for home in early 2008, then another for our mountain cottage a few months later. The home machine is used daily with no problems ever. The mountain machine is turned off for a few weeks to months at a time. The low humidity in the mountains is usually hard on everything, but it has worked consistently. Once my visiting elderly father said he didn't think it was working properly (could be user error) so I turned if off and back on and it worked fine. Now my best friend has purchased one for home and one for classroom, loves both. My mother in law also purchased and has had no issues. I just wish one would break so I would have an excuse to move up to the premium model but they just keep on working! Would like espresso size cup size. I like option to use filter basket instead of K-Cups to save money and packaging, but K-Cup is great when pressed for time or have company.
Pros: Multiple Settings, Durable, Easy to use, Stylish
Cons: Limited Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
reliable ?????
on April 1, 2010
Posted by: Diddle
from Moncton Nb Canada
love it, would like answer to my questions>>>>>
Pros: Will turn itself off by i
Cons: Not always the size asked, Limited Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
On 2nd brewer...still shuts itself off
on April 1, 2010
Posted by: Anonymous
from Kentucky
The first brewer worked fine for about a month then started not brewing or shutting itself off. Keurig sent a replacement, which is now doing the exact same thing. Sometimes it works fine. Sometimes it won't work at all! I have, yet again, contacted Keurig[...]
Cons: Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
LOVE IT, when it works
on April 1, 2010
Posted by: Aggravated
from Richmond, Va
I wanted one of these systems for over 3 months.. [...]. The issue was instead of using the water to brew a cup of coffee, it would send the water back into the resevoir. I got the new one.. LOVE IT, then now its doing the same thing...I love this machine.. it makes the best coffee, and the varieties are great as well.. I just want a machine that will work for me..[...]
Pros: Easy to use, Multiple Settings
Cons: Fragile, Limited Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Happy!
on March 31, 2010
Posted by: Rhyph
from Atlanta, GA
I'm not really sure what all the issues are that folks seem to be having, it's disheartening. =( I can say that I am very happy with ours. We've had it going on several months now and I've not had a lick of trouble out of it. Perhaps there was a bad batch of brewers running around out there, maybe a drop in QC due to a manufacturing rush. I wouldn't be afraid of owning another. I plan to swap our Select to our RV and buy a Platinum for the house to get more brew sizes and larger water tank. What noise it makes I'm ok with, some people are sensitive though, it does gurgle and make it's pump sound. If I have 1 complaint, it's lack of flexibility or adjustment of brew sizes. -1 Star for that, because I think it could be made to be "perfect". ;-)
Pros: Durable, Multiple Settings, Stylish, Easy to use
Cons: Limited Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Great Brewer, Too SMALL Cups of Coffee
on March 31, 2010
Posted by: Cory
from Pittsburgh, PA
I LOVE the looks, style, quickness, and convenience of the machine, BUT the brew sizes are way too small. Who drinks a 6 oz cup of coffee? For that matter, who drinks a 10 oz in this day and age. People use 16 oz mugs or travel cups, for the most part, and even 10 oz of coffee gets lost in it. 10 oz should be the smallest cup and 16 oz the largest, then you would have the PERFECT brewer.
Pros: Multiple Settings, Stylish, Easy to use
Cons: Limited Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com