Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
4
workes great for last 4 yrs
on November 13, 2013
Posted by: 5 cups a day
from new york (upstate)
we bought this brewer 4 yrs ago and even packed it when we went up to the cabin for the weekends. the brewer worked flawlessly with multiple users and varieties of coffee and other beverages tea, hot cocoa etc.. it is noisy compared to friends that have different models? im guessing they are better then when we bought it. and i wish we could adjust the brew temps higher my mother in law complaints that the tea is not "nuclear hot" so we pop her beverage into the nuker for another minute so you need gloves to handle the cup. i would de scale once a yr and unclog th needles when grounds would get in the exit needles recent issue is that the gasket on the entrance needle disappeared ... of course nobody in the house admitted is was missing until i used it and we had coffee spraying everywhere. so somebody in the house either lost it, tossed it (stuck on a k cup) or drank it... i will see if they have these little gaskets? if not maybe i will rig something up after hitting the big box stores and glue something in place.. other than this recent failure this brewer works well
Pros: Fast, Easy to use, Multiple Settings
Cons: Limited Cup Sizes, Noisy, Limited Brew Temp
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Review
on November 12, 2013
Posted by: eee
from boston
All one shot style coffee makers don't produce great coffee because they don't have hot enough water and the coffee is filtered thru plastic.
Pros: Fast Easy Clean Up
Cons: Not hot enough, Does Not Produce Good Cof
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
2 year review update
on November 9, 2013
Posted by: Noob
from Kentucky
I've had my brewer now for about 2 years with little problems to report. When I went into the purchase I realized that based on other reviews and reported problems I might have to devote a little more energy to getting the perfect cup. Over time we learned that distilled water was the best fuel to feed it and a quarterly needle clean was in order. Once you understand how to run the machine it will last as long as you take care of it. We run distilled water about 90% of the time and sometimes spill over to the fridge filtered water to get buy until our next grocery trip. The distilled water seems to heat faster, run cleaner, and never cause scale build-up like other coffee makers (we have very hard water). The only problems I have had with the brewer are the occasional slow fill, which is a dead give away that the needles are likely stopped up from soemeone leaving a k-cup in too long and having it dry out some, and the half fill which indicated some air in the pump system. Both of these issues are very easy to fix. A toothpick broken in half will allow you to reach all of the 3 needle water openings easily, a poke or two and your done. Likewise turning the unit upside down after removing the tank and tapping it a few times will rid your half fill issues, then check for debris on the screen in the tank. Those that say their coffee is too watery aren't purchasing the correct blends. Just because you load your automatic drip maker with 10 scoops of storebought coffee and you like it, don't expect the k-cup to have that same 10 scoop ratio. There are plenty of thicker stronger blends on the market. I prefer Barista Prima when I want a delicious heavier blend. Anyway, all is well, and we are about to buy several more of these for gifts this year, especially after our good luck. We brew 2-3 cups a day, everyday between my wife and myself. Cheers !
Pros: Accommodates All Cup Sizes, Easy to use, Stylish
Cons: Noisy
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Works When It Wants To
on November 8, 2013
Posted by: Coffee Lover
from Crescent City, Florida
First I love my Keurig when it works, like the flavored coffees available, love not wasting coffee from a pot, AND LOVE THEIR CUSTOMER SERVICE. That being said, the problem is like the machine has a mind of it's own. My first machine lasted just over ten months. It began making a terrible loud noise and would brew intermediately with the amount of water it wanted to put out and sometimes no water. My machine was under Warranty and CS sent me a new unit which I have had three days. Today this machine also would not dispense the correct amount of water. I use bottled water so the water is not the problem. To test this unit I ran four cups of water on the three settings. I got 4 oz, 6 oz, 8 oz, and almost 10 oz. The 8 oz and 10 oz were from the large cup option. I will be calling CS again. If buying expect problems and great coffee when working properly. My recommendation is based on their great Customer Service
Pros: Stylish, Fast, Easy to use
Cons: Noisy, Intermediate Cup Sizes, Pricey / Poor Value, Limited Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Mixed Feelings
on November 5, 2013
Posted by: ratchet
from Los Angeles
Wife loves it as she likes one cup not a complete pot of coffee or whatever she chooses. Loves the fact that you can have many varieties of flavors. I love the idea and the selections but for me it seems like everything has a plastic taste to them, coffee, tea, flavored coffee, hot chocolate doesn't seem to matter they all have a plastic taste (kind of like drinking from a garden hose) not quite that bad. The wife does not taste it so maybe its just me.
Pros: Fast, Durable, Easy to use, Multiple Settings, Stylish, Accommodates All Cup Sizes
Cons: Noisy
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Failed quickly
on November 4, 2013
Posted by: oldster
from Midland, TX
This unit quit working after fewer than 120 k-cups. I was unable to get any satisfaction or response from customer service so I assume customer service is unavailable. I guess any service repair or otherwise is also unavailable.
Cons: Pricey / Poor Value, Broke Quickly
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Easy, Simple to use
on November 3, 2013
Posted by: I Hate Morndas
from Washington, DC
I bought this machine for my desk at work that way I have coffee on demand without running to the break room and hoping there is a fresh pot on. It's simple to use, just fill the reservoir, select your brew size and go. One fill of the reservoir lasts me all day, but YMMV depending on your cup size and amount you drink. I don't use the auto start feature since I come in with my own cup in the morning. Bottom line, if this broke,I would buy another.
Pros: Accommodates All Cup Sizes, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Wonderful Product
on November 2, 2013
Posted by: Kasia4
from Michigan
Perfect coffeemaker to help me wake up in the morning. It couldn't get any easier! Love it.
Pros: Accommodates All Cup Sizes, Fast, Multiple Settings, Easy to use, Durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com