Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
3
I USED to LOVE IT!!
on April 13, 2010
Posted by: Aggravated
from Richmond, Va
I used to love the machine, but lately.. I'm getting really upset. The first one I bought, broke in 2 weeks. I recvieved a new one, and that one broke as well. ( They kept sending water back into the water tank) Well I was excited to get the new one, only about a week ago, when I took it out of the box, it was broken...When I plugged it in, it would make this horrible noise, and then shut off...I tried it several times, and it kept doing the same thing. When I called customer service, I was treated like I was lieing..They sent me through 5 call backs in order to try and correct the issue. Come on, all I want is a machine that works. Do you think I want to keep talking to them? My stance right now, is all I want is a working machine, the free coffee each time is GREAT.. but I need a machine to brew it in...We will see how it goes..They are sending me my 4th Brewer...
Pros: Easy to use, Stylish, Durable
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Questionable??????
on April 12, 2010
Posted by: Sleepy Guy
from Houston, TX
Just got the special edition 3 days ago. locks up and does not refill even though its full of water. Just hisses at me and then turns itself off. Takes about 5 to 7 mins for a single Kcup of coffee because of it turning off all the time. Going to take it back and replace it with something else. I might give it one more try, but I dont know yet. Might want to try something else if I were you.
Pros: Accommodates All Cup Sizes, Easy to use
Cons: Sometimes does not work, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
What a Horrible Overpriced Machine
on April 12, 2010
Posted by: Anonymous
from Mantua, NJ
What a horrible overpriced machine. Mine started dripping the water back into the reservoir, then it made funny noises and now it does not work at all!!! and no I do not have well water Never Buy one, Cuisanart has a better Coffee Machine
Cons: Does not work
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Great Investment!!
on April 12, 2010
Posted by: Anonymous
from Flushing, NY
My wife and I just currently recieved our new special edition Keurig brewer. We are amazed with the simplicity of using the system. Less prep time and easy cleaning ensures more time for us in the morning. We are now boxing up the old coffee maker.
Pros: Multiple Settings, Easy to use, Stylish
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
The Special Edition Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
2
It may be Special; for wrong reasons
on April 12, 2010
Posted by: Snakedoctor
from Michigna
With my previous brewer; I was able to use the three part filter assymbley (body, filter, cap) so I could load with any coffee I desired. The filter assembly had a grommet in the cap so it sealed when the plunger needle came in contact during the brewing cycle. With the B60 Special, the plunger does not have the right size o-ring to make a good seal and water spews from all sides with minamal coffee produced. If I cannot get help soon from Keurig, I will return it and go with the competition.
Pros: Accommodates All Cup Sizes, Durable, Multiple Settings, Stylish
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Makes wonderful, convenient coffee
on April 11, 2010
Posted by: coffeerules
from PA
We use our Keurig brewer everyday. We have had our brewer for a year and a half. We thoroughly enjoy the variety of coffee available and the convenience of fresh brewed coffee to suit our individual tastes. No wasted coffee either. Also great for company. No complaints here.
Pros: Easy to use, Stylish, Durable, Accommodates All Cup Sizes, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Works well, but sounds like a diesel
on April 11, 2010
Posted by: Anonymous
from Washington, DC
Use it every day for over a year. Works great, but the noise is VERY annoying. Not only does the pump make lots of noise, everything on it that is not screwed down rattles. I'm sorry, but the help desk recommendation to put it on a placemat is unacceptable. Fix the noise and I would give it 4.5 stars.
Pros: Durable, Easy to use, Shuts itself off, Fast, Selection of coffees
Cons: Noisy
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
QVC help, Keurig doesn't care to help!
on April 11, 2010
Posted by: Mrs. P
from Spring Hill, Florida
I received the Keurig brewer for a housewarming gift in 2007. It made so much noise, I put it back in the box and just recently took it out for when my sister(who gave me the brewer)came to visit. She couldn't understand why I never used it until I took it out and turned it on. She immediately called Keurig and the first person agreed that it sounded like a jackhammer and laughed that it should not sound like that. Two days later we received a call from a technician and when we had her listen to it, she said well, that is how it should sound and there are newer quieter models out! Is that what we should do, just keep spending money and repurchasing new models to boost their sales? QVC, I think you should think twice about how Keurig treats the customers. Oh, yes they do want to give me a coupon for K-Cups, for a brewer that I do not use...go figure...that is how you make the customer happy? It is so sad to say that the representatives act as if they are spending the money to get you a new one. I wrote to the company after all of that, I explained that I had it on a mat on the counter and only used it twice. Their email response to me was to try placing it on a mat and de-scale the brewer! Do they not read their email (I HAD IT ON A MAT, I USED IT TWICE)? I feel that they really do not care about the customer. It is very frustrating that they cannot even try to help by saying they will try to see if it is a LEMON AND REPAIR IT! Well, I am sorry for venting, but I don't think a company like that should be helped to boost their sales on TV!
Pros: None
Cons: Noisey-jackhammer sound, Told me-new model is out, Keurig not very helpful, No one cares at Keurig
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com