Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
2
Would not buy again
on April 24, 2010
Posted by: Anonymous
from Bel Air, MD
Received as gift. Seemed novel, but we grew to like it. Then it stopped producing full cups (all settings produce half cups now). Cleaned it per instructions (both paper clip and descaling)- no obvious improvement. Have not called customer service, yet. Just went back to my old reliable Mr. Coffee Smart Brew (no issues for years and more economical). Would return the unit in a heartbeat if I still had the box and a gift receipt.
Pros: Easy to use
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Shame on me
on April 23, 2010
Posted by: Future Tassimo client
from Montreal, Que.
Shame on me for not looking up at the reviews first but I got this special edition brewer as a X-mas gift. Going to contact Keurig however from reading how many people have had problems I'm at a loss of words. I worked in designing & fabrication of consumer products so I simply DO NOT understand how they can be in business with such terrible products. WHAT WILL KEURIG DO FOR ME????? From an extremely disappointed client.
Pros: Easy to use
Cons: Cheap doesn't last, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
I LOVE my Keurig!!
on April 22, 2010
Posted by: Anonymous
from San Antonio, TX.
I use filtered water from my fridge resulting in less need for the vinegar cycles. Worth the initial cost because I no longer throw coffee away in order to make a fresh pot. Need a cup of hot water instantly? My Keurig has it in less time than a microwave. Words about my Keurig...I love MY Keurig!
Pros: Durable, Easy to use, Multiple Settings, Accommodates All Cup Sizes, Easy to clean, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Have loved this brewer
on April 22, 2010
Posted by: Anonymous
from Phoenix, AZ
We bought this brewer 3 years ago and brew at least 1 cup of coffee a day. It hasn't had any problems until recently. It started saying de-scale a few months ago (which it had never said before) so I found out you are supposed to run vinegar through it to clean it out. I did that, but now it says descale every couple of weeks. Sometimes it only brews a half a cup of coffee and is acting kind of weird so I think it's on it's way out. I guess 3 years is pretty good though so I'll be happy as long as our next brewer lasts that long. It's been great the last few years and I love how easy it is and there's no clean up afterwards.
Pros: Stylish, Multiple Settings, Accommodates All Cup Sizes, Easy to use
Cons: Fragile
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Waiting for yet another brewer...
on April 22, 2010
Posted by: Anonymous
from Santa Monica, CA
My kids bought me my first Keurig for my birthday in February. It was wonderful...for the first 2 weeks. I loved the ease of using it, and the coffee selections were perfect. Then, a few weeks later, it just stopped working. It was making a noise like it would brew, but I waited and waited and nothing came out. I called Customer Service and they were so helpful. I received a brand new brewer in just a few days. That brewer worked for a few weeks, and the same issues have come up. I called customer service this time and was told that it was so soon to be getting another replacement. What? The [*] thing just did not work.Finally, after many frustrating phone calls, my 2nd replacement brewer is on the way.I just want my coffee in the morning.
Pros: Stylish
Cons: Unreliable, Fragile, Limited Cup Sizes
Written by a customer while visiting keurig.com
Customer Rating
4
Highly Recommended
on April 21, 2010
Posted by: Downstate NY
from Downstate NY
Since I live alone I was never a fan of making a full pot of coffee. This allowed me to create a single cup when I wanted with ease....I highly recommend this brewer
Pros: Multiple Settings, Easy to use, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
great customer service
on April 21, 2010
Posted by: Janine
from Goshen, New York
Love the coffee pot .. I had a problem with this pot it kept turning off and was not giving me the right ounces of coffee, I called customer service and they were great.. would buy again !!
Pros: Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
This machine is a piece of junk
on April 21, 2010
Posted by: Anonymous
from Green Island, NY
This machine is a piece of junk. The first one made about 15 cups (about 1 week old)then stopped taking prime and the pump would run till I lifted the water tank up and slam it down 3 to 4 times to get it to work, if I did not do that it would shut off. [...]This piece of junk made about 4 cups (2 days) till it started all over again. Called support they had me lift the tank 3 times, it started pumping and they told me that it was fixed. NOT I am getting my money back it is less than a month old. I have to pay to ship this piece of s@!#t back. I will never buy from them again, very poor quality and support. OOOOOOOOOO sticker on bottom MADE IN CHINA. Do we make anything anymore?
Cons: Shut off, Stopped working
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com