Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
5
love this brewer
on July 11, 2011
Posted by: jeane
from mt
i have had this brewer for the 8 months now. never had a problem with it. use it everyday.
Pros: Easy to use, Fast, Multiple Settings, Accommodates All Cup Sizes, Durable, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Not worth the mony
on July 12, 2011
Posted by: Hot coffee required
from San Ramon, CA
Verified Purchase:No
You never get a hot cup. what you do get you have to drink right away because in five minutes it will be cold coffee.
Cons: Never a hot cup, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Convenient & fun!
on July 15, 2011
Posted by: Satisfied Working Woman!
from St. Louis, MO
Used most everyday for coffee & tea. My elderly Mom had given up coffee drinking due to the fuss & waste in making a traditional pot. This easy to use, single cup design has brought her back and she loves the variety of the K-cup flavors. My house guests think this is a blast and keeps me away from the $$$ coffee shops a bit. Classy little novelty!
Pros: Fast, Stylish, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
2 replaced under warranty already
on July 13, 2011
Posted by: Disneymom
from San Jose
I bought this for our house and at first thought it was great because I have had one at my office (cheaper model no lcd screen) for the last few years multi users and with heavy use daily and no problems. Then after 2 weeks it stopped priming the water and I have to take the tank off empty refill sometimes the process will take 10 minutes to get it to work and prime water into the pump. Keurig has GREAT customer service I have to say I have had 2 units replaced already (since April) with no problems from the company as they are well aware of this issue will all the brewers except the single serve machine. I still love how easy it is to use my daughter loves the hot chocolate so I will continue to use it. Also no more wasted coffee down the drain.
Cons: Fragile
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Excellent for about 6 months
on July 17, 2011
Posted by: teadrinker
from SoCal
Verified Purchase:No
Love the ease and speed, but machines last only about 6 months, then have mechanical problems. Have returned 3 in two years, but now addicted, wouldn't be without one.
Pros: Easy to use, Fast, Multiple Settings, Wide range of choices
Cons: Break down too soon
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Love the variety
on July 27, 2011
Posted by: JoMama
from Chicago, IL
I am currently on my second brewer. I purchased the first one @ [...] so I could use their 20% off coupon, so I got a decent deal. The thing started giving me trouble after 3-4 weeks. The brewer would not start or would shut itself off. We tried shutting the brewer off to reset it, but it didn't always work. I called customer service to explain the problems we were having and they gladly exchanged it for a new one and I did not have to return the first one. I now have this second one for a little over a year. We use it everyday and make about 6 cups a day. I love the variety and the fact that I can vary the strength of the coffee. I prefer a milder cup, but I can use one K-cup for my 16oz mugs. I just brew it twice on the middle setting. Perfect every time.
Pros: Quiet, Multiple Settings, Accommodates All Cup Sizes, Easy to use, Fast
Cons: EXPENSIVE COFFEE, HARD TO CLEAN
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
The Special Edition Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
Problem with Prime
on July 28, 2011
Posted by: DJ in TX
from Frisco, tX
Bought this unit for parents and was given this unit as a gift. In both, the PRIME setting continues to flash. So, we have to seat and re-seat the water resevoir. I never had this problem with the Platinum model and used it for years. Both of the units referenced here are less than 6 months old
Pros: Fast
Cons: Problem with Prime
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
LOVE LOVE LOVE THIS MACHINE!!!!
on August 1, 2011
Posted by: Harrison Home
from Buffalo, MO
Verified Purchase:No
I love my machine. It was the best investment I ever made. We use it all the time and had it for 5 years and it has had any problems. It's also very easy to clean if you do as the instructions say. Have recommended to family and friends and they all love theirs.
Pros: Easy to use, Durable, Multiple Settings, Stylish, Fast
Cons: Noisy
I would recommend this to a friend!
Written by a customer while visiting keurig.com