Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
4
Like the product hope they stand by it.
on June 20, 2010
Posted by: vid
from ma.
The unit stopped working after 1 1/2 years. I cleaned it according to the book but it has failed. My last single cup maker lasted 8 years and I never had a problem with it except it did not make travel mug size cup. My good friend,who I gave my old unit to , made a nice fresh cup of coffee this morning , and I bought one at a gas station. GAG!!!!
Pros: Easy to use
Cons: Fragile
Written by a customer while visiting keurig.com
Customer Rating
5
We LOVE this brewer!
on June 18, 2010
Posted by: Bev & Mike
from Paradise, TX
Our friends bought this brewer. When they showed us how easy it was to use, we were sold. My husband and I can have whatever coffee we like anytime without wasting coffee. WE LOVE IT!
Pros: Accommodates All Cup Sizes, Stylish, Multiple Settings, Durable, Easy to use
Cons: No Cons Yet
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Good Concept; Good Taste; Bad Product
on June 16, 2010
Posted by: Michelle, the Disappointed in K-Cups Lad
from Millinocket, ME
I love the one-cup at a time concept. It tastes very good, too. M husband and I can each drink our own kinds of coffee. I bought our first Keurig about 14 months ago. It broke down just before the warranty was up. It always sounded like a jet engine, but got worse and then didn't work at all. The company sent us another one, which lasted a few months before it simply stopped brewing. They sent another, and that got here in April. Guess what? Yep. It stopped working yesterday. Customer service is going to send another, but although I wanted to send them more money for an upgrade, thinking that a more expensive machine might work better -- they told me first that there is no upgrade plan, and later told me they had no better machines to sell me. I am about to give up on this company. We are a small family -- me and my husband -- and we don't use it more often than would be normal. But the machines never work for long. I descale once a month. I use the filters. I do everything but tuck it into bed at night! I am now looking for another brand that makes one cup at a time, for use after this next one konks out. What a disappointment!
Pros: Stylish, Multiple Settings
Cons: Customer Support Unhelpfu, No Upgrade Process, HARD TO CLEAN, No Alternatives Available, Breaks Frequently
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Was Great Until it Broke
on June 16, 2010
Posted by: Anonymous
from New York, NY
I loved this coffee maker until I woke up this morning and it was stuck on "not ready." I called to find out that this meant the heating element had failed. I never de-scaled it, but I never got a message to do so. I'm very disappointed. This was a very expensive coffee maker to break after only three years.
Pros: Accommodates All Cup Sizes, Easy to use, Multiple Settings, Stylish
Cons: Broke after three years
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
SPECIAL EDITION BREWING SYSTEM WITH K-CU
on June 16, 2010
Posted by: Nanny G
from La Habra,Ca
My sister got a Kuerig and then my Mom. When we went to Texas to visit my Mom, I used her coffee maker alot. Also, she had trouble with it not filling the cup, and the customer service people got her new coffee maker to her before our trip was up. Love this product Gayle
Pros: Multiple Settings, Easy to use, Great Customer Service, Durable, Accommodates All Cup Sizes, Stylish
Cons: Fragile
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
best of the three
on June 15, 2010
Posted by: rswear
from Omaha
we have updated machines, this is the best of the three. From the reviews of the two most expensive models, this one appears to be the best.
Pros: Easy to use, Stylish, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Love it!
on June 15, 2010
Posted by: Miss Kitty
from British Coumbia Canada
Loved it right away, but would like it if the cup sizes were larger. Had some trouble with getting shorted on water but called Keurig and they have sent a replacement. No hassle!!! You always have a fresh cup of coffee, its quick and easy and no mare wasted coffee. I go to work at 5am and my husband doesnt get up until 7 am so we both get fresh coffee every day now.
Pros: Multiple Settings, Accommodates All Cup Sizes, Easy to use, Stylish, Always Fresh, Durable
Cons: Wish bigger cup sizes
Written by a customer while visiting keurig.com
Customer Rating
4
on second brewer
on June 15, 2010
Posted by: Wes
from Sharpsburg, GA
had the first one or about 3 months, and it started shorting the cups. most of the water was being recycled back in to the holding tank... was only getting 1/2 a cup of coffee. i called keurig. suggested i descale. did that, no help. they sent me a new brewer. so far, it works perfect. no water is recycled back to the holding tank, i get my full cup of coffee every time. i have recommended this to friends!
Pros: Multiple Settings, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com