Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
5
My kids even love it!
on June 29, 2010
Posted by: the mama
from holly, mi
This is the easiest 'coffee' maker that isn't just for coffee. Infact, is use mine for occassional coffee (I prefer the tea, latte and hot cocoa). But my kids use it for instant hot water for oatmeal, and ramen noodle soup. I don't have to worry about them getting burned on any part of it - like you would a tea pot or even a regular automatic coffee maker - but I won't embarrass them by naming them.
Pros: Easy to use, Durable, Stylish, Accommodates All Cup Sizes, Multiple Settings
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
The Special Edition Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
Love it.
on June 29, 2010
Posted by: Roadrunner
from New Mexico
Best coffee maker ever. Easy to use and a great cup every time.
Pros: Multiple Settings, Stylish, Durable, Easy to use
Cons: No cons
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Love this machine!
on June 28, 2010
Posted by: Derek S.
from Suffolk, VA
Went through numerous higher ended coffee makers (Bunn, Cuisinart, Mr. Cofee) and this blows them all away. The amazing variety of fantastic FRESH coffees (for EVERY cup) are quietly brewed at the perfect temperature literally in moments via timer on manually. Absolutely zero mess, no grounds, no extra drips, no nothing. I make two different types of coffee to drink on my morning commute! It's like a coffee of the month jackpot but daily. A high end restaurant quality cup of coffee every time with no wait, preparation or mess. Only thing for me is that I would like to see the k-cups sold individually a la carte in stores.
Pros: Multiple Settings, Fast, Perfect cup of coffee, Stylish, Easy to use
Cons: none
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
"Not very durable"
on June 26, 2010
Posted by: Darker the better
from NY
Quit working this morning will not turn on. It has been shutting off by itself during and after making a cup of coffee. [...]The coffee is great,I hope theses machines are durable enough to last more than 3 months!
Pros: Accommodates All Cup Sizes, Easy to use
Cons: Fragile
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Amazing coffee maker
on June 25, 2010
Posted by: Java
from Iowa
The flavor and aroma from this coffee maker is unbelievable. Taste of the coffee is like a coffee shop with a fraction of the cost. Easy to use,stylish. One of the best investments we have made. Thank you.
Pros: Multiple Settings, Easy to use, Accommodates All Cup Sizes, Durable, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
A God-send for the physically limited...
on June 24, 2010
Posted by: Stepping Fast
from Tempe, Arizona
For those no longer able to lift a heavy pot of coffee, this system is perfect! The heaviest item I use in making coffee now is the bottled water. This coffee system is THE solution for those dealing with physical limitations...so easy to use, no heavy parts, a wide variety of K-cup coffees [...] and clean up is MINIMAL. All of this and a beautiful design to boot. This is the best gift I've received in 50 years!!
Pros: Stylish, Accommodates All Cup Sizes, Multiple Settings, Easy to use, No more heavy carafes, Durable
Cons: I don't have two -
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Not Happy
on June 24, 2010
Posted by: In need of my caffine
from Central Point, OR
Bought our Special Edition 10 months ago and it is already dead. We purchased the same one for mom for christmas hope it isn't going to have the same issues as ours. The memory board went dead, the unit would not turn on. [...]
Pros: Stylish, Multiple Settings, Accommodates All Cup Sizes
Cons: HARD TO CLEAN
Written by a customer while visiting keurig.com
Customer Rating
1
Had to get another replacement
on June 23, 2010
Posted by: Anonymous
from Maine
[...]We bought this coffeemaker in April 2009 when one of those sample ladies in [...] approached us. Got a great deal on it, and they threw in 100 K-cups. It's just two of us -- my husband and I -- and we used to waste a lot of coffee, between it just getting old sitting in the pot or just being on the run. I also felt duty-bound to finish off each pot, which made me drink more coffee in a time period than I would like, and leading to my reheating cold coffee.We took it home and fired it up. It was loud. VERY loud. Like a jet engine. But the coffee was superb! After a month or so, the sound got louder. I called customer support, and the lady told me to put a mousepad beneath it. Um...ok. It muffled it some. The coffee was still excellent. A few months later, despite my monthly descaling -- which involves jug after jug of vinegar, which has to sit in the receptacle for a minimum of 4 hours -- it simply stopped pulling water up. I called CS again. The lady had me squinting my senior citizen eyes to find the eye of a needle inside the machine and then wanted me to find a paperclip and stick it in there. I eventually convinced her that I did not have a paperclip or the patience for this procedure. They sent me a second one, free of charge, with two boxes of K-cups.[...] Second machine was not noisy; CS told me it had been redesigned. But 2 months later, it stopped again. I called, this time not so patient sounding. After a series of questions which led me to believe that the average caller is an idiot, the lady told me I was not leaving the vinegar in long enough. Six hours would have been better. She said that the fact that I live in northern Maine is likely the reason that I am having problems, as well water doesn't work well with the machine. I told her three times I don't HAVE well water, that we're on city water. I probably called her a name, as I had not had my coffee. She sent me a new one. That was April. Last week, it stopped again. I asked CS if I could send them more money and get a higher-end model, since I love the concept and love the coffee. Perhaps the shoddiness is price-based. I was informed that they don't allow upgrades. WHAT?I escalated the call and got a supervisor. She told me that they could make an exception, but that they are out of stock, so I would have to wait a few months -- without a machine -- for their Select or their Platinum models. She made no mention of the Breville, so I dropped the subject. This time, they want me to send the entire machine back as proof of purchase.I asked how to empty the water out of the reservoir. Was told it is not possible to empty. Send with water inside the machine. In a special package they will be sending. WHAT?
Pros: Multiple Settings, Stylish, Easy to use, Great concept
Cons: Fragile, Stops working, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com