Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
1
Not so happy now.
on August 4, 2010
Posted by: postaldog
from Colorado
Well, this is the second brewer I have had. This one, which we have had since January of '09, has now given up the ghost. I am a faithful de-scaler of this brewer, at least once per month. We use the filtered water from our fridge, turned down the temp, poke holes in the k-cups. Maybe they are only designed to last a couple of years, but that is an expensive item to replace that often. Sigh, not sure what to do now. Does the Cuisinart brand last longer? Any suggestions? I love the convenience of one cup at a time brewing, but I can't be replacing the brewer this often.
Cons: HARD TO CLEAN, Quits after a year
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
The Perfect Coffee Maker
on August 3, 2010
Posted by: Anonymous
from Colorado Springs, CO
After observing one of my fellow commarades use the Keurig Model B60 in Afghanistan and seeing the ease of use and convienance without the hassle and mess I knew I had to have one. The same day I got home on my R & R leave I went and purchased one. I am totally amazed at the convienance, ease of use, no hassle and no mess, freshness, and quickness. You just add water and within 1 minute you have a freshly made single cup serving. Unlike coffee pots where the taste of coffee goes bitter and unused coffee goes to waste; this amazing product eliminates that with single servings. I love my Keurig B60!
Pros: Multiple Settings, Accommodates All Cup Sizes, Easy to use, Durable, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Has Broken Twice Now
on August 3, 2010
Posted by: Anonymous
from Ohio
I am calling customer service again today. I am now on my second one which is again not working.
Pros: Stylish
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Hesitant at first, but now a believer!
on August 3, 2010
Posted by: Anonymous
from Valencia, CA
I was concerned when buying this brewer that it would be less than reliable. I had read other reviews for both this model and other models and had seen several comments that made me uncomfortable about noise and reliability problems.I had also heard people rave about the wonderful convenience and had enjoyed some very good coffee in a couple offices that had switched over to Keurig systems. The allure was more than I could resist, but still I was cautious.I choose the Special Edition because it incorporated the new "Quiet Brew" technology and from the reviews seemed that whatever reliability issues had existed had been addressed. We got the machine in March '10 and have been enjoying both its convenience and terrific coffee since.The best part of the Keurig experience is being able to choose and brew a single cup of coffee, hot chocolate, or tea while others in your house can choose something entirely different. No need to brew a full pot. No need to taste the lingering flavor of the previously brewed beverage. Yes, the K-cups do cost a bit more than buying a bag of coffee but I don't seem to mind that much. You can set the timer to turn the machine on a few minutes before you wake in the morning, so that there is little delay between your feet hitting the floor and your first cup. The system can also be programed to turn itself off after you leave for the office. Even if you don't use the timer it does not take but a minute or two for the brewer to come up to temperature.I have some small cups and use the small cup setting with an espresso roast k-cup for a flavorful jolt in the afternoon. The large size setting is used for my morning mug. You can pull out the drip tray to accommodate a large travel mug.The selection of k-cups at the store is limited, although they do have some. I prefer to order directly from this website. My wife and I have our standard flavors that we like, but always seem to add something new to each order. It's kind of fun waiting for the coffee to arrive with that something new. [...].The only thing I have found myself grousing about is having to re-fill the water reservoir. I chuckle at myself about it because its not like I didn't have to fill our old coffee maker for ever pot I brewed. I'm not sure that I would go to the trouble of running a separate water line but a larger reservoir would be nice.The one "big" issue I would encourage Keurig to consider is beefing up their warranty. These are pricey machines and at their price level the product should last for years. I hesitated to buy one because I was not sure whether it would last. That hesitancy could have been eliminated if the company said up front, "don't worry, if anything breaks on this machine we'll fix or replace it..." Having said that, I did call the support line once and had a very positive experience.So, now that we're about 5 months into our experience I can only report good things. I hope that I have not now jinxed myself with that, but for now I will finish enjoying my afternoon espresso and get back to work.
Pros: Accommodates All Cup Sizes, Stylish, Easy to use, Durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Sad in Atlanta
on August 2, 2010
Posted by: ree ree
from atlanta,ga
Received this machine as a gift a few months ago. I'm not a big coffee drinker,but loved the convenience of the machine. Out of the blue,the machine stopped working,it is stucked on Not Ready. My schedule is way to busy to sit on the phone for hours waiting on CS.Really Disappointed.
Pros: Easy to use, Stylish, Accommodates All Cup Sizes
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
I LUV this brewer!
on August 1, 2010
Posted by: OUSue
from Edmond, OK
I have had this brewer for 8 months now and it works great! I have not had any of the complications I have read about. I do run water through the k-cup holder once a week (just as if I had a k-cup in the machine), so many that keeps the lines open and clean? Every cup is like the first cup of the pot! I have enjoyed this brewer so much that I have recommended it to family and co-workers, who have purchased my exact model (Special Edition). So far, knock on wood, none of us has had any problems. I tell all of them to rinse it once a week too. It is so esy to use, heats up so fact, and clean up is a breeze! Simply toss the k-cup in the trash! What could be better! The different k-cup varieties are wonderful. There is a flavor for every palate. The flavored k-cups are my personal favorite and they are the best cups of coffee I have ever had. The decaf varities by Green Mountain are the ones I drink in the evening. They must truly be decaf, because I have no problem sleeping.
Pros: Easy to use, Accommodates All Cup Sizes, Stylish, Durable, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Took it back
on August 1, 2010
Posted by: Anon
from Houston, TX
So I had this model for five months and in that time I took it back three times [...]Like everyone else, LOVE the coffee, love how fast it makes coffee, love that it can make it HOT...but the pump just wouldn't cooperate for me. Tried descaling, changing outlets...everything. Yes, I bought another model. Hopefully Keurig has fixed the model I currently bought.
Pros: Easy to use, Stylish
Cons: Limited Cup Sizes, Kept breaking
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Forget about choosing this Brewer...stay
on July 31, 2010
Posted by: Mike D
from Levittown, NY
I have gone through 3...count them 3 brewers in 1 year. All have been sent back to Keurig with the same defect...partial brews. Systems works fine for a couple of weeks, then, the water intake pump goes kaput and water pours back into the reservoir during brews causing partial brews. Keurig, to their credit, sent replacement brewers to me every time, but 3 times is enough. Stay away from this model and either downgrade or upgrade...
Pros: Easy to use
Cons: Partial Brews always, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com