Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
5
I love my Machine
on September 21, 2010
Posted by: Renegade9
from Herat, Afghanistan
I love my machine. I have one at home and use it daily. I love how it is so simple to swtich from different flavors to tea with a simple clean. My wife likes flavored coffee and i like Tea and regular coffee so it accomidates us both. I also have one now in my office in Western Afghanistan. Thank you for your support Keurig people are going crazy over it here.
Pros: Stylish, Easy to use, Multiple Settings, Accommodates All Cup Sizes, Durable
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
The Special Edition Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
4
Consistency
on September 19, 2010
Posted by: At Home & School
from Woodstock, Georgia
I dislike the noise and vibrations--it wakes the family! I am intrigued that my father in-law's was purchased at the same time and place and his makes no noise--I wish I had his!
Pros: Accommodates All Cup Sizes, Durable, Stylish, Easy to use, Hot and fresh every time, Multiple Settings
Cons: Mine noisy parents not
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
The Special Edition Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
2
Frustrating
on September 19, 2010
Posted by: Anonymous
from Royal Oak, MI
Our machine is only used for two cups a day and the first cup does not brew a whole cup. So I have to brew a small cup and add it to the large cup I want. At 6:30 am this is frustrating. Love the taste and the convenience though. I would recommend a different model not the Special Edition.
Pros: Multiple Settings, Easy to use, Accommodates All Cup Sizes
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Great Machine!!!
on September 19, 2010
Posted by: Samantha
from Milford, MA
I use this product every day. I received it for my birthday last year ,and love all the coffee flavors that are available to purchase. I work full time, go to school and have a 2 year old, so coffee is a necessity in my life! My brewer recently lost power a couple weeks ago, would not turn on at all. Since it was a gift, I did not have a receipt, that was almost exactly 1 year ago I received it. I did call the Keurig number, and told them my issue, and they are mailing it out now. Granted I was bummed when it broke, their customer service was amazing and very helpful. I will keep using their product for their customer service!
Pros: Easy to use, Stylish
Cons: Lost power, Limited Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Not worth the investment
on September 18, 2010
Posted by: Anonymous
from Olympia, WA
bought the first Premier model...lasted about six weeks, traded for another...lasted eight weeks. Brewing mechanism stopped both times. Too much money for back to back units of unreliability.
Pros: No waiting, Easy to use, Accommodates All Cup Sizes
Cons: Fragile, K-cups too
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Love Keurig, Hate this model
on September 16, 2010
Posted by: mikegoldnj
from Marlboro, NJ
I've loved the Keurig brand since I first started using it 9 years ago in my office. About 2 years ago, my wife purchased this model for use in our home. It was great, for a while. Machine started short cupping, pump became extremely loud. Called up and Keurig sent a replacement. After about six months, same thing happened again, short cupping, pump issues. Once again, Keurig sent a replacement, once again, same issues. Another replacement sent, now this one has started spewing coffee grounds into the coffee, coffee is streaming out of the joints in the bottom of the brew chamber rather than out the spout. Time for another replacement or perhaps a different model.
Pros: Multiple Settings, Easy to use
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Does not last - Waste of Money!
on September 16, 2010
Posted by: Vlakas
from Pittsburgh, PA
I liked this machine when we got it. It worked for a few months. Then, the brews started to be of lesser volume each time. I noticed that the brewer was purging water back into the reservoir. Now, the machine is basically useless, unless you drink coffee from a thimble. I used bottled water, cleaned the machine, did the whole vinegar cleaning several times, etc - everything I was instructed to do. Do some web searching and you will find this is no isolated incidence. I do not care about servicing the machine. A [$] coffee maker should not have an extensive history of malfunctions within the first few months of ownership. BTW, mine is a Model B66. I would rather make coffee over a campfire than buy this unit again.
Cons: Stops working quickly
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Well worth the money!
on September 15, 2010
Posted by: Anonymous
from Duluth, MN
I absolutely love this thing! Since I am the only one in my household that drinks coffee this was the perfect birthday present I could have ever gotten. It makes quality coffee in a matter of seconds. It doesn't get any better than that!
Pros: Durable, Accommodates All Cup Sizes, Stylish, Multiple Settings, Easy to use
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
The Special Edition Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com