Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
2
LEAKS
on October 3, 2010
Posted by: masters
from san antonio texas
Less tan a year old and now it leaks water...a lot of water...piece of junk!
Pros: Easy to use
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Death of my Keurig
on October 1, 2010
Posted by: Anonymous
from Castle Rock, CO
Looked great, tasted great, but it's not reliable. I knew it was too good to be true. This machine is too expensive to be breaking in 6 months.
Pros: Looks great
Cons: Mine died in 6 months
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Excellent
on September 30, 2010
Posted by: NPDPIG
from Virginia Beach VA
I have had this machine for 3 years now it has not given me a single problem thats is with about 8 cups a day brewed trough it between coffee tea and hot chocolate. I am not sure what others are having problems with but we clean ours on a regular basis with the descaling method and it always pumps and brews a perfect cup. Because of or I have had 6 family memebers buy one and none of them have had problems either
Pros: Multiple Settings, Durable, Easy to use, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
not worth the money
on September 30, 2010
Posted by: Anonymous
from Edmonton, Alberta
loved this coffee maker while it worked. I've grown addicted to my super-quick cups of coffee in the morning. However, I've only had it about two years, and like many others, the pump is very loud While 2 years is a good lifespan for your average, run of the mill drip coffee maker, for a coffee maker that costs so much, it should have a much longer lifespan. Difficult to clean. Others mention that there is a loud vibration when the pump runs I have the same problem. Since I drink multiple cups a day and use it daily, and want one that I can drain the water out of, that'll be my next try. If those don't last longer than 2 years either, I'll probably just have to dig out the old drip coffee makers and give up unless the price drops dramatically.
Cons: HARD TO CLEAN, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
I love this coffee brew system, no waste
on September 29, 2010
Posted by: Sandy the new coffee drinker
from Georgetown, TX
I am a new coffee drinker. I have fallen in love with this coffee system. My husband is now hooked too. I like the different flavors of coffee and being able to make ice tea a tumbler at a time is great too. I highly recommend the filter system if you don't have filtered water available. I am using both, filtered and the Keurig filter system. Great taste every cup. Now that I am becoming a several cup a day coffee drinker to keep up with my husband, I have also purchased the larger water tank for the B60 special edition. so much more convenient. I also bought the tumblers for iced tea and coffee. They keep it colder longer and help with the spill problem at my home office desk. Can't wait for the holidays and everyone of my guests can try it out. I bought two of the 35 qty carousels so there are plenty of choices. I made one for tea and one for coffee. Best Purchase I have made in a long time. I have found my new coffee and tea drinking to help with weight loss. Even the sweetened drinks are far less calories than soda. One cup of Chai Latte and you aren't hungry any more for only 70 calories. Glad I chose Keurig.
Pros: Efficient, Easy to use, Durable, Accommodates All Cup Sizes, Multiple Settings, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Still brewing half cups!
on September 28, 2010
Posted by: Jimmy D.
from Boston, MA
We're on our third brewer and once again, it only brews half cups no matter what we do. At least the customer service has been great since they keep sending us new ones but they're all defective. Maybe there's a flaw in the design with this particular model. I was thinking of buying the top of the line version and maybe that one would be more reliable. We love the product when it's working properly but so far it's been frustrating to own.
Pros: Easy to use
Cons: HARD TO CLEAN, Fragile
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Needs some attention
on September 28, 2010
Posted by: Anonymous
from Rochester, NY
When I first started using this product I was impressed. Soon thereafter I became less and less impressed. The pump seems to be faulty. Everything cycles correctly until the pump attempts to send the heated water through the system, it just fizzles out. The only way to get it to brew is to tap the back of the unit which allows the water to flow. It must get air in the system or something. This prevents me from using the timer feature since I have to monitor the brewer and assist it with the TAP. Customer service was certain I needed to clean the unit. I always maintain it as outlined in the manual to include regular cleanings. Has no impact on the functionality and reliability of the pump. Not impressed.
Pros: Easy to use, Multiple Settings, Accommodates All Cup Sizes, Stylish
Cons: Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
No more..ahem national chain coffee!
on September 27, 2010
Posted by: Anonymous
from Shreveport, LA
I was introduced to Keurig at a recording session. We took a break and the guy asks if we wanted coffee..he brought out this box of plastic cups (K cups). I tried the Butter Toffee and was sold! Great coffee and it took less than a minute! Came home and bought this machine. I've had it for about 3 months now and wouldn't take for it! It is programmable, so that it's on and heated up when I get up in the morning and shuts itself off, in case I forget on a busy morning! You'll quickly recoup the upfront cost of the machine if you are a ...national chain... consumer. Cost Per cup cost varies, but isn't over $1 per cup, MUCH cheaper than what I was spending at the local coffee shop! The flavors are nearly endless, plus you get a hot chocolate maker and tea maker all in one! I had considered the larger version, but I think when you get over the 10oz that this one makes, your coffee will start to taste weak/watery.
Pros: Accommodates All Cup Sizes, Multiple Settings, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com