Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
5
I am sold on this product!
on October 6, 2010
Posted by: JohnJr
from Leeds, Alabama
This brewer is fantastic! I am definitely sold on Keurig, and I love that I can use my ground coffee as well. It is very convienent, and gets used constntly at my house for coffee, and hot chocolate.I would definitely recomend this to someone!
Pros: Accommodates All Cup Sizes, Easy to use, Multiple Settings, Stylish, Durable
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
The Special Edition Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
Love this machine:)
on October 6, 2010
Posted by: policewife
from Ohio
I set it so its ready when I get up at 430am. Its the best thing ever! I love having a perfect cup of coffee first thing in the morning. No wait time! I totally missed it on vacation. Only problem I've ever had was after being gone for a week it didnt want to brew so I tapped it on the sides and it started working again! No problems since. Oh, and I love having a perfect glass of fresh brewed Ice Tea in the evenings with dinner!
Pros: Stylish, Multiple Settings, Easy to use, Durable
Cons: Limited Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Not so great
on October 6, 2010
Posted by: Deauxboy
from Midland, TX
Makes a great cup of coffee, but unfortunately most of the time, Only makes a half. We are returning the second one for a replacement. Hopefully this one will be a better one than the previous ones. Very frustrating when you can't get anything at all or a half or less in the morning.
Pros: Easy to use, Accommodates All Cup Sizes, Multiple Settings
Cons: Half Cups a plenty
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
First time was the best
on October 4, 2010
Posted by: Bode
from Parkville, MO
This product was a Christmas gift a couple of years ago and worked beautifully until it had to be replaced. Since then I have been extremely disappointed as both replacement units have been sent back and I am currently awaiting the 3rd unit within 4 months. Problem #1-would only brew the least amount of coffee no matter which cup size chosen; Problem #2-would not brew at all, then had to be shut off and restarted to even get a cup of coffee. [...]consumers!
Pros: Easy to use
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Special Edition Brand New & Not Working
on October 4, 2010
Posted by: Netter
from Grande Cache AB
I just received my machine yesterday in the mail...After unpacking and setting it up I was really excited to start using it! I filled the water pushed the power button and it went to a screen that said not ready! I waited and waited and waited and the water was drawn into the back of the machine like it is suppose too and then all 3 cup lights came on while still on the not ready screen and nothing...the machine will not do anything..I called and still waiting to speak with someone on this issue as they have to call me back in 24-48 hours as all the technicians are extremely busy..I hope to get this problem resolved soon and have my fingers crossed that the next one will work..after reading the reviews I am a little worried that the machines are defective!I really love the concept of this machine and would like to have one that actually works :)
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Special Edition - An Unreliable Model
on October 3, 2010
Posted by: Jack
from Cincinnati OH
We purchased our first Special Edition brewer in July 2010. It lasted less than 30 days. The LCD Controller never moved off of "Not Ready" before timing out and shutting down. Thinking it was a fluke, we exchanged it for the same model at a local retailer. The second unit lasted 2 months, repeating the same controller fault. Hmm. I called Customer Service. The Customer Service rep was pleasant but unable to get a specialist on the line. She was able to put me on the call back list, informing me that someone will call me back within 24 to 48 hours. The Specialists must be either understaffed or overwhelmed. Based on my experience I'd say overwhelmed. I informed Customer Service that I plan to return our brewer before the Specialist has a chance to call us. This is unfortunate because we enjoy the product and the single serve convenience. Good luck to future brewers!
Pros: Enjoy The Variety
Cons: Unreliable at best
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Half Cup is a problem
on October 3, 2010
Posted by: Anonymous
from Miller Place, NY
I have this model is worked for a little bit. But now it is only brewing 1/2 cups. [...]
Pros: Easy to use, Multiple Settings
Cons: Does not brew right
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
love it!
on October 3, 2010
Posted by: coffee and tea for me!
from bristol,tn
i tell so many people how much i love my keurig that they should be paying me commission. we have had ours for almost 2 years! never a single problem! i am even using my points to buy my dad one as a christmas gift.
Pros: Durable, Stylish, Accommodates All Cup Sizes, Multiple Settings, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com