Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
3
Very LOUD....
on November 11, 2010
Posted by: Sean the very Loud coffee drinker
from Long Island NY
I like the fact that I can make a cup of coffee in seconds but it is so [*] loud when it pumps the water into the unit. If my kids didn't sleep on the second floor of my house I would not be able to use it in the morning. VERY LOUD...
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
RUN! RUN AWAY AS FAST AS YOU CAN!!
on November 9, 2010
Posted by: Don H
from Boston, MA
I have had a few Keurig Brewers in the last 4 years, They do make a great cup of coffee and I like the convenience of them but Keurig really needs to work on the reliability of the units. When my wife and I remodeled our kitchen in August we decided to upgrade our old B60 brewer to the B66 brewer with all the chrome accents to match the cherry cabinets and stainless appliances. Well it is now November and the pump died in it. I called Keurig and they said they would replace it due to pump failure, the new unit arrives and we received another B60. I called Keurig and they stated the B66 is no longer made so they sent me a B60. I asked why I was not upgraded to the next tier instead of downgraded, they stated it was not a downgrade and that was what I was to get. The customer service was so rude and unprofessional in this. All they kept saying is we will have someone call you back in 24-48 hours to discuss your options. This to me is unacceptable and to make matters worse I am still without a coffee maker. I wonder how good the Tassimo Brewer is?
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
[...]
on November 9, 2010
Posted by: KJH4OU
from Oklahoma City, OK
We received our Ultimate B66 Keurig Brewer as a wedding gift and it has been one of our favorite and most used gifts, by far. Unfortunately, after using it nearly every morning for the past 11 months, the brewer would not power-on. We tried finding a troubleshooting solution in the manual and online, but had no luck. [...]
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Doesn't last
on November 9, 2010
Posted by: Lisa, coffee lover
from New Jersey
I've purchased 3 of these and I'm done!
Pros: Great coffee, Quick
Cons: Not durable, Poor Quality
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Love the machine then it broke.
on November 7, 2010
Posted by: Cibicsi
from Puyallup, WA
Mine died after 11 months. After emailing and calling they are sending a replacement with one year warranty. I use it only once every other day or so but, always a good cup of coffee. Happy to learn I didn't have to buy another one after mine died. I researched different companies and read reviews that made me kringe. Many let water pass the outside of the k cups making weak coffee.
Pros: Easy to use, Good Coffee, Warranty, Cost Effective
Cons: Bit of grounds in coffee, Mine died
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
The Special Edition Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
3
A good home brewer
on November 7, 2010
Posted by: Mike
from Ann Arbor, MI
I bought this for my wife for her birthday. We've used it to make coffee, tea and iced tea, very impressed with all of the cups made! Set-up was very easy and the reservoir holds plenty of water for our needs and even the occasional guest. The one downside to this model is the programmable feature... it's really just a power-save option. Not terrible, but paying extra for it to turn itself on and off seems a bit unnecessary. It takes less than five minutes to warm up, so unless you're INCREDIBLY short on time it isn't an essential feature. Turning it off is as simple as pushing a button when you're done. I'm far from unhappy with the purchase, just didn't recognize the "programmable" feature for what it was before I purchased it.
Pros: Three cup size options, Fast, Easy to use
Cons: Programmable a waste
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Love this brewer
on November 7, 2010
Posted by: JWalker
from Charleston, SC
I am the only coffee drinker in the household, so this was perfect. I hated having to brew a whole pot of coffee just for myself. And another advantage, you don't just have to brew coffee. You can make tea, hot chocolate, or just hot water if you want to use your own teabags. I don't know how I make it without this!
Pros: Timer, Adjustable heat settings, Mult cup size selections, Coffee tea cocoa, Auto Shut Off, Large water capacity
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Not reliable
on November 7, 2010
Posted by: B
from Florida
I like the coffee maker but it has some glitches. Sometimes it will not brew coffee, then the next time it will dispense twice as much water. The inconsistency and ruined k-cups can be frustrating. For the cost, I would expect a more reliable product.
Pros: Easy
Cons: Inconsistent
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com