Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
5
Over a year and running great!
on July 22, 2010
Posted by: CoffeeFerret
from PA
My con is: Once in a while (about 1 time per week) upon start up, too little water is given and it results in a very small cup of weak coffee. I finally figured out that I need to fill the resevoir the night before to avoid this happening. We use this brewer between 3-6 times a day for just ourselves and more when friends are over. it has held up very well. We love it and we each even bought mini's for our rooms at work!
Pros: Accommodates All Cup Sizes, Easy to use, Multiple Settings, Durable
Cons: Too l'il h2o given 1xwk
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Love my coffee machine.....
on July 22, 2010
Posted by: Coffee drinkers in FLA
from Largo, FL
We are big coffee drinkers, love the varieties. I think the machine cannot keep up with the volume. Been through 3 machines and it has not been 1 year yet. Although we don't drink that much during the week...on the weekends we drink volume coffee. Do use filtered water, so I don't think it's a lime problem...maybe the machine is a bit fragile...but I love it.
Pros: Multiple Settings, Accommodates All Cup Sizes, Stylish, Easy to use
Cons: Fragile
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Luv my brew machine
on July 22, 2010
Posted by: Anonymous
from Frederick, MD
Our Keurig runs 24/7....we have family members stop by just for a cup.
Pros: Durable, Stylish, Easy to use, Accommodates All Cup Sizes, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
I love it.
on July 22, 2010
Posted by: NCPlantdoctor
from Raleigh, NC
No more bitter coffee from too long on the warmer. Make what you need, fresh, when you want it. No waste.
Pros: Easy to use, Multiple Settings, Durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Great Coffee, Great Idea, Bad Design
on July 22, 2010
Posted by: Anonymous
from East Brunswick, NJ
I will start out by saying that, prior to getting this machine, I was a casual drinker. My wife is a tea drinker, and I never wanted to deal with brewing a pot of coffee for myself, so I only drank it when I was out at a restaraunt. My wife got this for me last Christmas, and I loved it. The coffee was great, it was quick and easy to use, and it essentially turned me into an everyday drinker. That having been said, I drink one cup everday in the evening, and will usually only have it in the mornings on the weekend. Bottom line, I make 1 cup a day on average.So, you can imagine my frustration when, by the end of April, it stopped working properly, and started giving me half cups of coffee. Somedays its would work, others it wouldn't. If I tried to brew it twice, the coffee would taste funny. My wife descaled it, it worked for a couple of days, and stopped working again. She called customer service twice, and they told her how to clean it, and still nothing. Finally, they sent me a replacement one, and everything was fine...for about 3 weeks. At that point, the backlight on one of the buttons burned out...not a big deal, it's cosmetic, but annoying. Then, 2 weeks later, it tells me that I need to fill the water, even though it has a full resevoir. Again, it's hit and miss for a week, and I finally call customer service. After 10 minutes of them asking questions and talking me through trying to fix it, they say they have to send me a new resevoir. So, short story...My wife spends [$] on this machine in December, I make 1 cup of coffee a day, it breaks within 4 months, was relpaced, and has had 2 problems in the last month and a half, one of which requires a replacement part. The system now sells for [$]. Looking around this site, and others, it seems that most of those who have it, love it...I do too, when it works! However, there are a number of people who have experienced recurring problems with this particular model, and I've seen fewer negative posts about models that are both more expensive, and cheaper, than this one, so my advice is to avoid it. On the positive side, it does make great coffee, and their customer service is excellent, but their willingness to so easily send me replacements for this brewer makes me think that the problems are more widespread than the "4-star average" reviews let on.
Pros: Easy to use
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Always Works for Us
on July 25, 2010
Posted by: The Coffee Addict (in a good way)
from Anchorage, Alaska
Wife and I have had ours for years without issues. We (I) drink coffee like a fiend so ours has had quite the workout over the years, I think we got ours in late 07 or 08. Love it Love it Love it.
Pros: Multiple Settings, Stylish, Durable, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Great Coffee!
on July 25, 2010
Posted by: CL65 DRVR
from Charlotte, NC
Replaces the 2.00 cup of Starbucks in the morning. Great quality cup of coffee always hot and consistent. Nice to be able to have different flavors.
Pros: Stylish, Durable, Easy to use, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
LOVE IT!
on July 27, 2010
Posted by: Former Dunkin' Guy
from West Palm Beach, FL
Verified Purchase:No
I am the only coffee drinker in the house, so I disliked at-home coffee makers. It was impossible to brew small pots...and a full pot always went to waste. This is SO convenient because in seconds I have a fresh cup of coffee anytime I want with no waste. Also great if you have company...offering a cup of coffee is no longer an ordeal. PS - Now that Publix carries K-cups it is even better!
Pros: Stylish, Accommodates All Cup Sizes, Easy to use, Durable, Multiple Settings
Cons: none
I would recommend this to a friend!
Written by a customer while visiting keurig.com