Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
5
This is how a company should be!!!
on March 1, 2011
Posted by: Wally
from Riverton. CT
After buying this unit for my wife for Xmas '09 we found that the ease of use was perfect. Today I called cust service because the water level was less that normal for the first cup or two. The unit was out of warr. IT DIDN"T MATTER! The rep spent 1 hour going thru extra cleaning steps and seems to have solved the prob. The rep was what we all wish for, she spoke English, was precise and patient with her inst. Coffee makers are a dime a dozen but companies that care like this are rare and welcome. I would buy their products for this reason alone.
Pros: Easy to use, Durable, Stylish, Multiple Settings
Cons: Limited Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Great Cup of Coffee - But a Little Noisy
on March 1, 2011
Posted by: Spirit Wolfe
from Farmington, CT
Besides being a smidge noisy upon my first use of this dispenser in a quiet home setting, I have like utilizing this machine when I have visited friends and family members that have a Keurig dispenser. Furthermore, I have been an avid coffee drinker ever since I can remember. I have mainly used a 4-cup coffee maker because I was usually the only one in my household that drinks coffee more frequently than once a day. I have been wanting a Keurig coffeemaker since Green Mountain first introduced them, but they were a little pricey. Now that I have one I utilize it several times a day! Mainly I drink coffee since I am a fairly new owner of my first K-cup brewer. I love a more unique coffee blends because my pallet prefers a more robust, bolder flavor than the standardized, everyday coffees that you can get in 98% of the supermarkets today. I love to mix and match coffee flavors. For example, I will frequently combine Newman's Own Organic Extra Bold with Green Mountain's Hazelnut Light Roast coffee, or a Breakfast Blend with a Hazelnut Light Roast (both from Green Mountain). I am looking forward to trying, when my coffee stash runs low, the Extra Bold Hazelnut from Green Mountain as well as other bolder varieties of coffees from other manufactures, within the near future. I like to keep my tastebuds "hopping and guessing"! :) More often times than not, I am preferable to a more bolder coffee style. This brewer seems the best way I know how to experiment on mixing and matching flavors of coffee that are unique to me. I will never get tired of finding new ways to drink this marvelous elixir. The Keurig makes this possible to do. This will not be my last K-Cup coffeemaker I purchase. By the way.... I retired my 4-cup coffeemaker..... ON ANOTHER NOTE: For all the new owners out there make sure you DE-SCALE your brewer if you tend NOT to use filtered water more often than 3~6 months as the Owner's Manual states...you'll have less "short-cupping". I clean mine twice a month regardless of whether or not the display says "DE-SCALE" on it or not. Second, it is a good idea that if you are an avid Hot Chocolate drinker that you ALWAYS run another cycle of hot water through the unit after you get done making your Hot Chocolate so as not to have to take a paper clip and constantly clean the dispenser pin-spout when the Hot Chocolate decides to solidify and clog the dispenser hole. Hope this helps....ENJOY!
Pros: Accommodates All Cup Sizes, Easy to use, Multiple Settings, Stylish, Own Coffee K-cup holder, Durable, Timesaver, Saves money
Cons: Little noisy, Limited Cup Sizes
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
The Special Edition Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
Best coffee maker I've ever purchased.
on February 28, 2011
Posted by: Megs V
from Bellingham, WA
Love the simplicity of the machine and the great coffee it makes.
Pros: K-kups don't drip, Easy to use, Accommodates All Cup Sizes, Stylish, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
LOVE IT
on February 28, 2011
Posted by: The @ Home Barista!!
from Northern Kentucky
I can hardly wait to get home in the evenings so I can have my cup of fresh, hot coffee. Love my Keurig
Pros: Stylish, Easy to use
Cons: 1st cup always about 4oz
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Brews good coffee, but didn't last long
on February 28, 2011
Posted by: Colonel Mark
from Colorado Springs
This maker brews great coffee, but has proven to not last very long for us. We had one last about 1 1/2 years, and the other last just under one year. We descaled it frequently, and took generally good care of it. Still, the pump stopped working on both of our first two makers. On the positive side, the second time this happened we contacted Keurig and they replaced it for us. That good customer service prevented us from buying a different brand of makers.
Pros: Multiple Settings, Easy to use, Stylish
Cons: Fragile, Stopped working 1 yr
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
My Boys and I love this machine!!
on February 27, 2011
Posted by: CoastieEM
from Ohio
I bought this brewer on a recommendation of a friend and I love it! My two boys (16 and 10) use it for cocoa and they love it as well. So easy and I don't waste anymore coffee like I used to when making a whole pot! I also love the variety of k cups available online, there really is something for everyone. The teas are great cold or hot. Thank you Keurig for a wonderful product!
Pros: Versatile, Fast, Easy to use
Cons: none
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Outstanding
on February 27, 2011
Posted by: Don
from Indianapolis IN
I purchased my Keurig last Oct and have two wonderful cups of Timothy's Italian blend every morning and just found Folgers Gourmet Lively Colombian. The nice thing about it is I don't have to go to Starbucks every morning! It's just Wonderful!! When your snowed in there is always a hot cup of coffee just moments away!!
Pros: Everything about it
Cons: none
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Short cups too often
on February 26, 2011
Posted by: Deb
from Portland, OR
This is my third machine that has short cupped. I followed advice and added filter, used bottled water and de-scaled. I have had this one since 9/10 and it has been short cupping for approx. 1 month. Customer service has been understanding and helpful, they replaced the machine each time I complained, but it appears there is no fix for this machine.
Pros: Easy to use, Stylish, Accommodates All Cup Sizes
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com