Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
5
Seen it in the lunchroom, tried it and b
on March 9, 2011
Posted by: Crane
from St. John's, Newfoundland & Labrador
Had one of these in the lunchroom at my work so I attained a K-Cup from a co-worker and tried it out. Instantly hooked. I bought the Special Edition for the extra features and didn't opt for a higher-end model since I only drink coffee. I've tried a variety of the K-Cup's and am in love with Caribou Coffee (maybe it's because I'm from Newfoundland?) When I did the math I save so much money by doing this and I leave the house coffee in hand! Love this product!
Pros: Quick, Easy to use, Consistent Taste
Cons: Trying to get K-Cup's
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Two years' experience
on March 7, 2011
Posted by: Biff
from New Jersey
As an early version of this machine it suffers from the pump the company apparently replaced in most later models. However, as this has apparently been remedied, I have no other complaints. The "short-cupping" problem appears periodically (apparently in all models) but as one commenter noted, it's the result of air in the line, which makes the brewer thinks "it's done". Smacking the reservoir does the trick. As for coffee quality -- not bad, but not as good as drip, Fresh press, etc., which is not surprising. Overall, a great, reliable product supported by a large number of coffee brands.
Pros: Easy to use, Multiple Settings, Accommodates All Cup Sizes, Reliable convenient
Cons: Really really loud
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
"One last chance"
on March 6, 2011
Posted by: VJC
from New Jersey
I am now on my second brewer of the same style and model. Once again, I am having problems with it. Not really sure if it is this particular model or if I'm just unfortunate to get two bad machines. It cuts off by itself, takes several times to stay on, and won't brew proper cup size. My husband is ready to give up on Keurig but I am thinking of upgrading to a better model. I'm willing to try one more time.
Pros: Easy to use
Cons: Shuts off by itself, Doesn't brew cup size
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Everyone in our house loves the Keurig.
on March 6, 2011
Posted by: SJP
from Maine
I am ordering my second Kuerig. After four years of constant use, our first one bit the dust. I put our other coffee makers in the "yardsale bin". Another plus is I get to use my points to purchase it for a whole lot less than a store sale.
Pros: Stylish, Multiple Settings, Easy to use, Durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Junk, Not Supported, Routinely FAILS
on March 4, 2011
Posted by: Coffee-addictz
from Apex, NC
A very frustrating and nearly useless piece of gear. The two of us drink 8-12 cups of coffee per day, each. Of which 1-4 cups come from this Keurig maker as it's continued failure results in plugging the ole percolator back-in. This unit was replaced happily under warranty the first time, Keurig became argumentative the 2nd time. The 3rd time they forced us to go thru repetitive descaling, cleaning, resetting, recalibrating techniques until we were just sick of calling support! We purchased another unit at [...] and it stopped working in 2 weeks (SAME SYMPTOMS)! Randomly delivers amounts of coffee regardless of setting chosen. Begins to brew but then kicks back off saying "not ready", starts brewing then simply stops before one drop of coffee reaches the cup. We have lost a lot of money in k-cups by having to throw approx 35% of them away from failed brews. This has been a pathetic experience. We purchased this maker by recommendation from a few friends, however, 5 of the 7 friends of ours is having very similar issues. From wasted money on the original purchases, additional makers purchased on our own due to failure of Keurig supporting their warranty claiming operator error the most likely cause, to losses from wasted k-cups and even shipping due to Keurig mandating certain components be shipped-back to prove ownership! What is that about?? Like the Registration process is now useless too?? Believe us when we say these units and this company have both been less than impressive. However, when it is working, the coffee is great and the concept is superb. Thank you for the occasional use we managed thus far. Good luck on yours. We have heard that a few of the makers do really well and take a beating. Hopefully, that type of positive experience comes to you as well.
Pros: Multiple Settings, Stylish, Easy to use
Cons: Requires Frequent Resets, Frequent Recalibration, Sporadic Behavior, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Disappointed!
on March 3, 2011
Posted by: Nina
from Indianapolis, IN
For the occasional cup of coffee this is a good concept. For those of us who want a 16 oz of coffee and more than 1 in an hour this is a waste! Add to that $0.85 per cup of coffee and the larger the cup the weaker the coffee. Plus the machine has stopped working after only 30 days! Water won't prime and to use you MUST unplug to reset. Calls to support are not returned and now that we are past 30 days we cannot return to the store. Very expensive piece of junk wasting counter space!
Cons: Not durable, Limited Cup Sizes, Now Stuck, Poor Quality, Stopped Working Properly, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Good Machine!
on March 2, 2011
Posted by: Shaken
from Raleigh, NC
This machine is a good match for me-I use it 3-5 times a day (more if I have company!) I've never had any issues or problems in the 2+ years I've owned it. It does tend to be loud while brewing, but it's not obnoxious.
Pros: Accommodates All Cup Sizes, Stylish, Easy to use, Multiple Settings
Cons: Loud
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Here we go again
on March 2, 2011
Posted by: 14 the Coffee
from NC
Keurig Warranty keeps me in the game. They always make it right when things go wrong. Coffees great!
Pros: Multiple Settings, Stylish, Easy to use
Cons: Durability, Fragile
I would recommend this to a friend!
Written by a customer while visiting keurig.com