Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
4
Good product and fast serve. Love it.
on July 8, 2011
Posted by: Duciboy
from Quebec, Canada
Have had it since March 2011. This machines serves between 8-12 cups a day. Have it at office for 5-6 employes. Everyone loves the easy use of it. The cleaning option is very hard. Bought a special product to clean this machine. Has no cleaning option. So you've got to serve one cup at the time to clean until tank is empty, then you you got to rinse. Did 2 tanks of rinse, again, one cup at the time. Generally speaking, if it last 2 years with no breaks. We will be very happy. Great concept, great idea (K-Cups), just hoping the quality will continue. Thanks Keurig. 8/10 Duciboy
Pros: Fast, Easy to use
Cons: HARD TO CLEAN
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
The Special Edition Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
3
love the concept, not so much the brewer
on July 7, 2011
Posted by: Jess A
from Granby, MA
I absolutely love the idea behind the Keurig. I, however, am on my third of this model and keep having the same problem. It fails to pull the water from the reservoir and then shuts itself off. Keurig has excellent customer service and did replace the first two, free of charge. I didn't call about the third one though I probably should. It has just gotten old. I still use it but its hard for guests.
Pros: Easy to use, Fast
Cons: Limited Cup Sizes, HARD TO CLEAN
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
The Special Edition Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
2
Great concept with horrible execution
on July 5, 2011
Posted by: DMC
from Cypress, CA
Although the idea of everyone being able to make their favorite coffee is great, the company has let it fall on it's face with faulty machines. I was given my first brewer for Christmas and by February it was consistently malfunctioning. I eventually got a second one from customer service and it has lasted 2 months....holy cow! The issue for both brewers was inability to draw from the reservoir. Clearly this is a design or manufacturing problem that needs to be corrected. Unless there is a major change I would not recommend one of these brewers.
Pros: Easy to use, Multiple Settings, Versatile
Cons: Defective
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
A lemon. Don't buy it
on July 1, 2011
Posted by: Coffeelover
from massachusetts
3rd machine. keurig won't give me my money back. Constantly breaks. Save yourself some grief. Don't buy it.
Pros: Easy vs a french press
Cons: 3rd machinealways break
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Great Machine
on June 30, 2011
Posted by: Kevin the Coffee Nut
from Charles Town, WV
I have had this machine for about 3 years and it has not failed me yet. Sometimes it does short you a little but its not often. I am looking at upgrading to one of the commercial machines with direct line plumbing for home and take this one to my office. This is my 2nd machine, I currently have one model down from this one at my office and its starting to have some problems but its been over used for 4 years or so. I love Keurig and the K-Cups. I hope my next one is just as good as the last two!
Pros: Multiple Settings, Easy to use, Durable, Accommodates All Cup Sizes, Stylish, Fast
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
The Special Edition Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
Poor Quality Machine!
on June 27, 2011
Posted by: rdew
from Victoria, BC Canada
This is my second machine and it has started to short pour in only 2 weeks of use. Keurig coffee pods are great, now if they could only fix the pump.
Cons: My second machine, Short pours after 2 weeks
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Keep the faith
on June 26, 2011
Posted by: BobG
from West Warwick, R.I.
I originally had the B100 model which is nolonger made, I had it for 8 years with no problems. One of the pumps went and no parts available so we purchased a Special edition, (All my three children now have one based on our first machine) after two months the lights went out and Keurig replaced it ASAP, fantastic. This one has been working fine except for the ocassional delay in brewing. If this one gives up the ghost I will get another, I love the conveniance. The only con is they need better quality control, from all the reviews I read there are a lot of bad ones out there.
Pros: Fast, Easy to use
Cons: Noisy
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Poor Quality Coffee maker
on June 25, 2011
Posted by: M&M
from Charleston SC
We started to experience problems with this coffee maker after one year of ownership. It leaks all over the counter every time we make a cup of coffee. It's not the cheapest coffee maker on the market. Kuerig needs to have a better product. The concept is good but coffee makers are poor quality.
Pros: Easy to use, Stylish
Cons: Poor Quality, Fragile, Pricey / Poor Value
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
The Special Edition Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com