Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
1
Looks like a BMW, last like a LADA
on July 24, 2011
Posted by: Duciboy
from Canada, Québec
I am on my 2nd Keurig coffe machine. Both have failed the same way in only 3-4 months, problem making less and less coffee now half as much as it is set for. The sad part is [...] employes say that they have ALOT of returns and all the same problem.
Pros: Fast, Accommodates All Cup Sizes
Cons: Fragile, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Excellent for about 6 months
on July 17, 2011
Posted by: teadrinker
from SoCal
Love the ease and speed, but machines last only about 6 months, then have mechanical problems. Have returned 3 in two years, but now addicted, wouldn't be without one.
Pros: Easy to use, Fast, Multiple Settings, Wide range of choices
Cons: Break down too soon
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
4 years and it finally broke.
on July 15, 2011
Posted by: Praise The Lord
from Canton, North Carolina
My husband bought me this Keurig for Christmas 2007 and today it finally broke. I always kept it clean and used the water filters just as it said. Cleaned it with vinager every 6 months just as told in the manual and I never had a problem. I got my last cup of coffee this morning but when I went to clean the machine I noticed that the top pc was broken underneath. I was so sad BUT as my husband stated "It lasted 4 years". I am now going to upgrade to the Platium and see how well it does. I hope it rocks like the B60 did. Thanks Keurig!!!!!
Pros: Fast, Great value, Multiple Settings, Easy to use, Stylish
Cons: Fragile
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Convenient & fun!
on July 15, 2011
Posted by: Satisfied Working Woman!
from St. Louis, MO
Used most everyday for coffee & tea. My elderly Mom had given up coffee drinking due to the fuss & waste in making a traditional pot. This easy to use, single cup design has brought her back and she loves the variety of the K-cup flavors. My house guests think this is a blast and keeps me away from the $$$ coffee shops a bit. Classy little novelty!
Pros: Fast, Stylish, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
2 replaced under warranty already
on July 13, 2011
Posted by: Disneymom
from San Jose
I bought this for our house and at first thought it was great because I have had one at my office (cheaper model no lcd screen) for the last few years multi users and with heavy use daily and no problems. Then after 2 weeks it stopped priming the water and I have to take the tank off empty refill sometimes the process will take 10 minutes to get it to work and prime water into the pump. Keurig has GREAT customer service I have to say I have had 2 units replaced already (since April) with no problems from the company as they are well aware of this issue will all the brewers except the single serve machine. I still love how easy it is to use my daughter loves the hot chocolate so I will continue to use it. Also no more wasted coffee down the drain.
Cons: Fragile
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Not worth the mony
on July 12, 2011
Posted by: Hot coffee required
from San Ramon, CA
You never get a hot cup. what you do get you have to drink right away because in five minutes it will be cold coffee.
Cons: Never a hot cup, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
love this brewer
on July 11, 2011
Posted by: jeane
from mt
i have had this brewer for the 8 months now. never had a problem with it. use it everyday.
Pros: Easy to use, Fast, Multiple Settings, Accommodates All Cup Sizes, Durable, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Regretfully Disappointed
on July 11, 2011
Posted by: Tom M
from Vancouver, Canada
I purchased the Special Edition a year and a half ago with excitement. I had heard a lot of good things surrounding this brewer and this would be my first single cup brewer.Let me say the simplicity was perfect. This machine was very convenient and it brews a fantastic cup of coffee. However, it ends there.After a month of use, the machine would occasionally turn off after dispensing a cup of coffee. I should of sent it in for repairs at this point, but I though this would be something that happened on occasion. However, the problem never stopped. Next I started experiencing short cup problems (I de-scalaed every 2 months and used filtered water which didn't fix the problem). Two days ago, the machine turned off and it no longer turns on. I understand the warranty is only good for 1 year, but after paying [$] for a machine to last less than a year, I'm very disappointed. I hope Keurig carefully reviews these comments. The coffee is amazing, and the functionality of the machine is great. I love this machine which makes it more frustrating when it dies out after less than 2 years of daily use. These issues seem consistent across the board with many other people and I hope these design flaws can be reviewed.
Pros: Multiple Settings, Easy to use, Accommodates All Cup Sizes, Fast, Stylish
Cons: Pricey / Poor Value, Poor internal design, Not durable, Fragile, Noisy, Short cup problems
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com