Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
1
Not worth the money, broke after 6 month
on August 20, 2011
Posted by: MJ
from San Ramon, California
Worked great out of the box then after a 6 months it got noisy, after 12 months the pump stopped pumping and you have to keep opening and reclosing the top hatch about 10 times to get it to brew and that only works sometimes. Total piece of junk!
Pros: Fast When it works, Accommodates All Cup Sizes, Easy to use
Cons: Clogs easily, Fragile, This thing is a toy, Pump stops pumping
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Great Customer Service!
on August 16, 2011
Posted by: lisooch
from Houston, TX
We've had our Keurig for just over 2 years. We've descaled and cleaned the unit and still had brewing issues. I called customer service and after walking through the standard troubleshooting steps, they offered to send me a new machine FOR FREE, even though our warranty was up. While the Keurig does have an occasional issue, they are aware and willing to do what they can to keep a customer. It's nice to have a company stand by their product.
Pros: Fast, Easy to use
Cons: Down time for de-scaling, Limited Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Good but brewer reliability is a concern
on August 16, 2011
Posted by: ras
from Overland Park, Kansas, USA
My first M60 failed within 30 days of first use. Keurig promptly sent me a replacement, but it appears that either the design of the M60 and M70 is flawed or there is a problem with execution of the manufacturing of the product. I hope that Keurig can resolve this. Before this one I had one of their basic brewers and it was rock solid.
Pros: Accommodates All Cup Sizes, Fast, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Great Brewer. Better Service.
on August 16, 2011
Posted by: Blivet
from Charlotte,NC
This was a Christmas present and for eight months I used this several times a day on average, including double mugs each morning. One day it suddenly died. While it certainly should have lasted longer, one phone call to Keurig and another new brewer was on the way - complete with a new warranty. No RMA's or waiting for a box, just an email with a Fedex tracking number. Despite the passing of the brewer, I'm very pleased with this company. They stand behind their stuff. I tend to waste money on people like that.
Pros: Easy to use, Fast
Cons: HARD TO CLEAN, Pricey / Poor Value
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
not durable but sending me a replacement
on August 15, 2011
Posted by: antonio
from Union, Nj
I've been using this product for only 8months and it started acting up. The large cup button is constntly lit and there was no water coming out from the brewer. I called customer service and he told me that it's not the brewers's fault (hello)...I called customer service again for the second time and they told that they will call me back within 24hrs and 2 days later, no rcall back. i called the third time and finally, they are sending me a replacement brewer and will see how long it will lasts...im not not buying this brewer again
Pros: Easy to use, Stylish, Multiple Settings, Fast
Cons: Not durable, Fragile, Noisy
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Keurig is highly over rated!
on August 14, 2011
Posted by: BobHatLI
from Marlboro, NY
I have owned my Keurig brewer for almost 2 years, so I have LOTS of experience with its use, maintenance and short comings. It's a shame that the admirable Keurig concept did not result in a product of more robust design and quality construction. Due, no doubt, to cost constraints the best Keurig could do was a fragile device not suited for use in the real world. Even if it works for a while, the shoddy engineering and manufacturing will result in eventual failure. Here are 2 serious problems with mine: Problem #1: Despite "descaling" the brewer with vinegar at a frequency suggested by the owner's manual, our unit never delivers a proper volume. It's gotten to the point that we ALWAYS press the "huge mug" button. Even then, we get an amount less than the "tiny cup" button. Not exactly a great advertisement for Keurig when I pass out these ½ cups of espresso to guests. Problem #2: Sometimes the brewer draws in water from its reservoir, displays "Brewing" on the display, then just sits there. After a minute or so we have to reset it by turning it off then on. At this point, we have no idea what we will get if we initiate a second brew cycle, so we have to remove the K-Cup and perform a purging cycle into a large, empty mug. Only then, can we get back to what we bought this piece of junk for: a cup of coffee. Annoying Keurig sidebar: Despite the fact that I registered my brewer on December 31, 2009, and have the confirming email to prove it, Keurig now informs me that I have no registered brewers. This failure to maintain proper records is yet another indication that Keurig is all about profits, and cares very little about its customers.
Cons: Fragile, Frequent Maintenance, Inconsistent volume, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Really good coffee maker.
on August 12, 2011
Posted by: Old Devil Dog
from Marietta, GA
Over the past couple of years, weekend mornings always started with the "are you going to make coffee or not" discussion. No longer. The single cup at a time is beautiful. Short, sweet and simple. There are 2 HUGE downsides to this model though. No auto shut off (the wife has forgotten a few times to turn it off in the morning and the unit is HOT by the time I get home in the afternoon) and the lack of the 12oz dispense on this unit. Why the removable tray if you do not allow 12oz? Paying an extra $30 for these two items to me is not worth it and borderline ripoff. But that is marketing. Zero problems (knock on wood) so far. Been using filtered water from our Brita pitcher.
Pros: Stylish, Easy to use, Fast
Cons: Limited Cup Sizes, No auto shut off
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
It's good... until it breaks...
on August 12, 2011
Posted by: Alyssa B.
from Townsend, MA
I drink coffee every day, and LOVED my Keurig from the start... then the problems started. I have only had my Keurig for 7 months and keep getting short cup after short cup, I tried descaling and it didn't work. Wasted so many K-cups it's ridiculous. I called Keurig yesterday and they have been helpful so far and are sending me a new K-cup Holder to see if this is the problem. I hope this fixes it because the person that gave this to us as a gift didn't spend this much money on a brewer to have it sit there and collect dust. I have been to other websites regarding this problem and have noticed that I am not the only one that has experienced this. Luckily I'm still within the coverage of the warranty.
Pros: Multiple Settings, Accommodates All Cup Sizes, Fast, Easy to use
Cons: Malfunctions often, Fragile
I would recommend this to a friend!
Written by a customer while visiting keurig.com