Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
2
Upset
on September 21, 2011
Posted by: Kc's coffee complaint
from Lee's Summit, MO
Bought it a year ago. Loved it. Needed it. I drank coffee all the time. When i got pregnant, i stopped drinking coffee so i put it away safely. 3 months later i took it back out for my visiting family. It wont turn on. How disappointing.
Pros: Fast, Easy to use
Written by a customer while visiting keurig.com
Customer Rating
2
I Own Two...One Good One Bad
on September 20, 2011
Posted by: krissy p
from NJ
I have two Keurig "Special Editions". The first I have had for over a year and its been great. No problems. So when I needed a second for my summer home I read reviews to see if I should get the same one. I was hesitant after reading some of the poor reviews. I eventually did purchase it though since mine has been great and I didn't know what model would have been a better choice. Within 1 month I started having the "priming issue". Its so annoying. I turn it on...after it warms up it usually says "prime". Then I have to take the resevoir off and put it back on 1 to 4 times usually and then it works for a cup or two and then does it again. Its also much nosier than my other. I have lugged it home and am now deciding whether its worth it to find the serial number to register it (I bought it on this website and was hoping it automatically registered...no such luck!) and pay to have it shipped back???? Do I have to call customer service and try their ideas first? I read many helpful comments on this site and have tried them. I just want it replaced or get my money back. I don't think I should have this issue after a month. I do have to say I have not contacted Keurig yet so I can't complain about their customer service. I do need to call and get this taken care of. Very frustrating....
Pros: Easy to use, Accommodates All Cup Sizes, Stylish, Fast, Multiple Settings
Cons: Pricey / Poor Value, Fragile, Noisy
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Great machine
on September 20, 2011
Posted by: Larriet
from Jacksonville, Fl
I bought this for coffee in the afternoon and evenings, I still brew a pot in the morning. This is useful that you can have different varieties and selections for everyone. I now enjoy a decaf after dinner since I don't have to brew a pot. I'd buy one again
Pros: Easy to use, Fast, Accommodates All Cup Sizes, Stylish, Durable, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Product for easy use.
on September 18, 2011
Posted by: Coffee Lover
from Pennsylvania
I love the many varieties of coffee that are available for this product. My husband hardly ever drank coffee and now even he has his favorites. This Keurig coffee maker is easy to use and takes little or no time at all to make the coffee. This is important for when I have to rush out the door. I would definately get another Keurig.
Pros: Fast, Multiple Settings, Easy to use, Stylish, Durable, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Love it!!!!
on September 18, 2011
Posted by: Rosebud
from Hingham,MA
I purchased a Keurig for my home 3 years ago after using the one at work. I think it has been one of the greatest inventions and best purchases I have made. I love flavored coffee, my husband didn't. I can also make whatever flavor of tea or hot chocolate in seconds. Plus it is an easy and quick way to get hot water for making Jello. In addition to all the comments I made I also pack it up and bring it to our Monthly Meetings so evryone can enjoy their own favorite coffee. Might I suggest Keurig come up with some sort of travel bag?
Pros: Multiple Settings, Durable, Stylish, Easy to use, Fast, Accommodates All Cup Sizes
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
The Special Edition Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
Junk from China
on September 18, 2011
Posted by: Sr
from PA
Hey the customer service is great. Everytime this model failed while under warranty I got a new one. Just return the K-cup holder. On the third one now since May 2011. Prime errors every time. What would I suggest? How about making them in USA, at least the engineers might listen on how to fix it.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
This company is SOLID
on September 18, 2011
Posted by: Dave F. coffee lover
from Plant City, FL
I have 4 Keurig's at different locations. These are great machines and great coffee. I did have some issues from time to time that techs from the company walked me through with resolution. My last issue was a non repairable machine, out of warranty. Can you believe they are sending me a free replacement!!! Now what does that tell you about this company in a day and age like this. I will continue buying their products and referring friends to KEURIG!! How could you ask for more?
Pros: Fast, Multiple Settings, Cost, Easy to use, Accommodates All Cup Sizes, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
9 month life span
on September 18, 2011
Posted by: K-cup succker
from East Berlin, PA
Originally I raved about this machine. It took a little time to find a k-cup flavor I was pleased with, but once I did I really enjoyed using my machine. Trouble is with it's dependability. I have had the unit for 9 months and now it appears it's computer is on the blink. It won't allow me to leave it's main menu to brew coffee and I have to "trick" it into letting me brew after turning it on once to heat the water, then off and on again to choose a cup size before it kicks me back into menu settings. I get better coffee with a much cheaper drip machine even though it is extra work filling the basket with grinds.
Pros: Easy to use, Fast
Cons: Pricey / Poor Value, Fragile, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com