Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
1
Going back to "the old fashion way"
on September 29, 2011
Posted by: Disappointed Customer
from Texas
I like coffee a lot. I especially like offering coffee to guests, and my initial interest in the Keurig came from a desire to offer my company a variety of coffee - everyone gets what they want. I loved being the "hostess-with-the-mostess." ... until 4 months later ... "Prime".... "prime" ... "prime"... after every cup I brewed. It became frustrating and now I hide my Keurig in shame and tell my friends and family... "sorry, back to regular coffee the old fashion way." It became too frustrating to explain to everyone, after you brew your cup of coffee, take the reservoir off, put it back on, then try again. Thankfully, customer service was helpful and polite. Not friendly, but polite. I had registered my Keurig and they sent me a new one after the old died. They actually sent me the wrong one - the Elite B40 - but I'm not going through the hassle of getting another B60. Hoping the B40 will at least last longer than 4 months before I have to get my next free Keurig.
Pros: Accommodates All Cup Sizes, Stylish
Cons: Pricey / Poor Value, Complicated, Noisy, Undependable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Keurig ROCKS!
on September 27, 2011
Posted by: RJ (the lady in green!)
from Westminster, Maryland
I was one of the descaling solution users who had to return my old brewer back to Keurig. Well, this replacement (model) came today and they upgraded me! I am speechless! I never thought I would pay this much for a coffee pot, but once I did, I would NEVER go back! I love that you can brew multiple type drinks without contamination. I love that there is no more drippy coffee grinds going clear across the kitchen floor (to the trash can) in a filter basket that stains and just never gets cleaned again (same for the glass carafe that too never gets clean and always breaks!), but the best part, is NO MORE COFFEE GRINDS in a brewed cup of coffee (even the coffee shops give you a cup with grinds floating in the bottom of the cup). And these brewers are backed by a reliable customer friendly company.
Pros: No More Mess, Fast, Stylish, No More Stained Carafe, No More Grinds in Coffee, Multiple Settings, Durable, Easy to use, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Lasted 6 Months then troubles started
on September 27, 2011
Posted by: CINDY
from MONROE,OHIO
It has to be something with this model. We have the cheaper one at work and it gets used alot. We have never had trouble with it. We use tap water in it. At home I have this model and had prime issues after 6 months. Only used filtered water in it. Has to be the computer panel that messes up heRE. Keurig did stand behind it and sent a new one out after I had to call in several times and go through the techs. Frustrating to spend $$$$ on a good machine and it doesn't last 6 months. If I had to do it again GO WITH THE CHEAPEST MODEL.
Pros: Fast, Accommodates All Cup Sizes, Stylish, Multiple Settings, Easy to use
Cons: Noisy, HARD TO CLEAN, Used only filtered water, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
machine stopped working
on September 26, 2011
Posted by: rosey
from fort lee, nj
i had the coffee brewer on all the time, i drink alot of coffee. the last 2 days or so, it started shutting down on me, i had to restart it. now its completely dead, i even changed plugs, still nothing. i like the fact that it takes only seconds to make coffee, easy to clean. but almost a year old it stopped.
Pros: Easy to use, Stylish, Fast, Multiple Settings, Easy Clean, Coffee is hot, Accommodates All Cup Sizes, Durable
Cons: Pricey / Poor Value, Stopped working
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Great brewer
on September 25, 2011
Posted by: Ron
from Sierra Vista, AZ
Great little device for a quick and tasty cup of coffee.
Pros: Durable, Accommodates All Cup Sizes, Fast, Easy to use, Multiple Settings, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Loved this for 5+ years!
on September 25, 2011
Posted by: macfamm
from Phoenix, AZ
Absolutely loved this coffee maker. I have owned it for 5+ years and never had an issue with it up until lately. It would no longer make a full cup of coffee and no matter how many times I would descale it the descale light would not go away. I have replaced it with the Platinum Model which I have had for 3 weeks now and I am hoping to get another 5+ years out of it! Highly recommend this Keurig.
Pros: Durable, Easy to use, Fast, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Good, but not so good
on September 24, 2011
Posted by: Dippity Dog
from Topeka, KS
Good machine, when it works. Large variety of coffees available from multiple sources. Unfortunately, I usually have to replace the machine every 3-6 months due to a variety of issues (I'm on my 5th machine). Good thing they replace them for free, sometimes. I'm just tired of getting a poor cup on a Sunday morning and having to wait several days for a new machine. If this machine was more dependable, my rating would be 4.
Pros: Easy to use, Fast, Multiple Settings
Cons: Noisy, Pricey / Poor Value, Undependable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Second machine in a year
on September 22, 2011
Posted by: CNP
from Alberta, Canada
Use this machine every morning, and works great. But, once you start to have problems then it seems to escalate. I should have been more diligent de-scaling though. When the first one failed after six months and we took it back to [@] and got a new one. When the second one failed 4.5 months later, we called the help desk and they sent us a new one. Help desk says to de-scale every six weeks, don't wait for the machine to prompt you.
I would recommend this to a friend!
Written by a customer while visiting keurig.com