Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
5
A must have
on November 4, 2011
Posted by: Kim
from Baxter, MN
This is the best machine on the market. My kids love to use it for hot chocolate and apple cider. Everyone should have one of these in their houses. I have yet to find anything that is a con about this machine! Well worth the price!
Pros: Fast, Durable, Stylish, Accommodates All Cup Sizes, Multiple Settings, Easy to use
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
The Special Edition Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
Unhappy Keurig Customer!!
on November 3, 2011
Posted by: Mandi
from New York
I am so upset with Keurig right now!!! I had to replace my keurig last month because mine died. Keurig was nice and replaced it for free with a new one which was nice. The not so nice part is that the one that was just ordered on 10/02/11 is now already broken on 11/04/11. After talking with Keurig two times, they have again offered a free replacement. Nice again right? Well my question is, why are they breaking and why would I want to yet again replace with the same model? I think Keurig needs to get their act together!
Pros: Fast
Cons: Fragile, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Frustrated
on November 2, 2011
Posted by: Karen
from Orange County, CA
I purchased my first Special Edition brewer 6 months ago. After 2 months, it started giving the "Prime" error message. It eventually became more and more frequent to the point that I couldn't use the brewer. Customer service was extremely helpful and sent a new replacement brewer right away. The new one had been working fine until a few weeks ago...the "Prime" error message is back and I'm at the point where I'll need to call customer service again. I'm extremely frustrated because I love the convenience, speed and variety of coffee/tea, which is why I purchased a Keurig. However, I would expect that any coffee maker would not stop working after 2-3 months. I wish I'd read the reviews of others who have had the same problems...I would have selected a different model than the Special Edition.
Pros: Convenience, Easy to use, Accommodates All Cup Sizes, Fast
Cons: Fragile, Pricey / Poor Value, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
The Greatest Coffee Machine EVER!
on November 1, 2011
Posted by: Chris37090
from Lebanon, Tennessee
I LOVE Coffee. I don't drink alot of coffee everyday, but I love a great cup. I have only had the b60 for a few days and have used up the sample kups allready. I have bought several boxes of the types of drinks that I like and have enjoyed my machine more than any other coffee maker I have had to date. The machine is expensive to purchase, but it is worth it. I also have the My-K Cup to use my own coffee and it makes my coffee blend better than I have ever made it. I can never make a concistant pot of coffee, but with this I make perfect beverages every time. Thank you for inventing such a wonderful device.
Pros: Easy to use, Quiet, Fast, Multiple Settings
Cons: Pricey
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Where have you been all my life?
on October 31, 2011
Posted by: Queen Kia
from Barefoot Bay, Fl
Reaching retirement, (and my 65th birthday) I wanted a special present for myself. My daughter had one, and when I went to visit her, I was sold! Good coffee is the love of my life and this fits the bill. Some friends said it was too expensive for a cup of coffee. I told them it's an excellent brewer, the coffee choices are amazing, it's there for me when I want it and I'm worth every penny. I am so happy with my Keurig!
Pros: Fast, Easy to use, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Love the Brewer, Hate the Problems
on October 30, 2011
Posted by: Nantucket Lover
from Carlisle, KY
Like everyone else, I read reviews. I was very hesitant about getting the Keurig, but 2 friends have one and didn't have any problems. I purchased mine Aug 22, 2011 and by Oct 25, was already having the prime message appear. It would happen almost after every cup was brewed. We would have to remove the water reservoir several times to make it prime. After two different calls to customer service, cleaning needles several times, we have a new replacement brewer. Sure hope this one lasts longer than the last. Now, my friends' brewer won't power on.....she is waiting for a replacement as well. Sure wished Keurig would fix all these problems (common problems). This is too expensive of a machine to have all these problems. If problems continue, will probably go back to the old method of brewing a whole pot!!
Pros: Stylish, Easy to use, Fast
Cons: Noisy, Fragile, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
My Brewer quit working...won't turn on
on October 30, 2011
Posted by: patNdurham
from Durham, NC
I've had my brewer for 2 years or longer and it just quit working last Friday! Attempted to turn machine on, saw blue lights quickly...then they went out and now the button will not turn it on. I had noticed that it was taking a little time to begin the heating process. I usually gave it a quick smack or two on the right side of the machine, and it would go ahead and begin heating. I am lost without my coffee maker. I haven't seen any comments on why it just stopped working. I will try to contact a CSR today. I have to have my one-cup-at-a time coffee brewer. I don't want any other kind of coffee maker. {{crying and don't know how I will live with out it!}}
Pros: Delicious flavors, Easy to use, Accommodates All Cup Sizes, Fast, Multiple Settings, Fast easy to operate
Cons: No reset buttom
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Stop working after 9 month
on October 29, 2011
Posted by: Michael
from Dallas
Had it for 9 month and it stop filling the cup 100%. On the 10 oz cup, only get 5 oz.
Pros: Easy to use
Cons: Fill cup 50 on largesize
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com