Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
2
Disappointed with product quality
on January 9, 2011
Posted by: Arp
from Nashville, TN
Verified Purchase:No
I bought this product less than a year ago and it has currently been stuck in "not ready" mode for over 4 weeks. [...]It's been over three weeks now- no call. I love this product and the coffee I get, but it does me no good if it won't brew!
Pros: Easy to use
Cons: Unreliable cup sizes, Stuck in "not ready" mode, Worked less than one year
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
do not recommend
on January 12, 2011
Posted by: chris
from sussex, nj
Verified Purchase:No
i am now on the 4th brewer, the first two started brewing partial cups around 4 oz for the 10 oz settinf, and then just stoppped working, the third wouldnt even brew at all . IF YOU BUY FROM THE STORES AND NOT KEURIC TAKE IT BACK RITE AWAY, KEURIK WITH NOT DO A MONeY BACK GUARANTEE, DONT WAIT GET RID OF IT.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
not happy at all
on January 12, 2011
Posted by: Joe
from Hanover,PA
Verified Purchase:No
Good cup of brew when it works.got this brewer the first week of December.second day you pushed the button.and it did't do any thing.open k cup holder and closed it again,hit button again,got small amount of brew ,next time I did it, it made a large cup that I wanted.called Keurig,they told me to clean out the holes,so that did't do anything.I kept messing with this thing a few weeks.called Keurig again,so there sending me a new brewer.but she made it to sound like this one could be like the old one.the unit is fine if you don't turn it off.if I have the same trouble with the new one,like the old one it's junk
Pros: Makes good brew
Cons: Fragile, Limited Cup Sizes, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
I LOVE COFFEE
on January 15, 2011
Posted by: TONY
from 12901
Great coffee at a good price. Nice choice of K-Cups at local BB&B store. You can adj temp. but I do like my coffee very hot and sometimes I will heat it in the microwave oven after brewing. The rest of the family thinks the temp. is fine. If my machine were to break I would pick up a new one within hours.
Pros: Durable, Multiple Settings, Stylish, Accommodates All Cup Sizes, Easy to use, There every day for you
Cons: Temp could be hotter
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
The Special Edition Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
3
Awesome but few flaws
on January 17, 2011
Posted by: Coffee Drinker Smith
from Pittsburgh, Pa
Verified Purchase:No
I love the Keurig, but only have owned it for a year and It is broken already. I do this love this product though so I am going to purchase another one. I contacted customer service and since I didnt have my receipt my year warranty really didnt matter. This machine makes the best coffee. My problems with it are doesnt seem to hold up. 5 families have this machine and 3 of them are broken and or have had to have the replaced. I think for how expensive they are they shouldnt break like they do. One thing that really frustrates me is the ounces arent accurate. I know it says travel mug but you will never get a travel mug out of the large button nor does a large travel mug fit under the spout. After 6 months of using it It was draining water out the side spout and I always had to give myself 2 presses to get a normal cup of coffee and now after one year it wont even turn on. Bottom line is I love this product even with its flaws because its so conveient and the clean up is wonderful and the coffee is amazing.
Pros: Multiple Settings, Fast, Easy to use, So many option of coffee, Brews amazing coffee, Stylish
Cons: Ounces arent accurate
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
The Special Edition Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
4
warm cup
on February 4, 2011
Posted by: jo jo
from maryland
Love to taste the different brands. I like my coffee hot. The coffee I make with this product is always luke warm especially when you add milk or cream.
Pros: Stylish
Cons: Coffee needs to be hotter
Written by a customer while visiting keurig.com
Customer Rating
5
Best around
on February 5, 2011
Posted by: Mo
from St.Louis
Verified Purchase:No
i wish the biggest cup size option was a little bigger, doesn't quiet fill me travel mug.
Pros: Accommodates All Cup Sizes, Durable, Stylish, Multiple Settings, Quick, Easy to use
Cons: With the largest cup size, Is not large enough, Limited Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Owned for 2 years
on February 7, 2011
Posted by: Lisa
from Mays Landing, NJ
We use with pods and also with our own coffee (need accessory piece) I like the convience of hot water whenever I need it. I enjoy hot tea and use my tea bag in the cup and just press for hot water. The only annoyance is the noise. Our machine was much quieter when we first purchased it, but as it gets older, it is getting louder..to the point Id like to get a new one!
Pros: Convenient, Easy to use, Stylish, Multiple Settings
Cons: Noisy, HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com