Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
4
Love It!!!!
on December 29, 2010
Posted by: Red
from Rock Hill, SC
Verified Purchase:No
I love this brewer. I've been wanting one for awhile and it was a Christmas gift 2010.
Pros: Durable, Stylish, Easy to use, Multiple Settings
Cons: Limited Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
why bother registering these makers
on December 31, 2010
Posted by: scott48
from cleveland,ohio
Again right out of the box from store to home this coffee maker will not make a full cup of coffee why why why I give up you people who are posting good reviews must work for them this is the 3rd machine from the retail store how can this be happening from the factory floor to the retail shelfs they just send them they work kinda like microsoft with the xbox 360 problems .
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
It's pretty good but could be better
on December 31, 2010
Posted by: steve
from Oregon
Verified Purchase:No
I received this as a Christmas gift. It works well and brews cups of coffee quickly. However, it will not accommodate tall sized travel mugs and instead of brewing in 6, 8, and 10 oz portions as advertised it will only brew 4,5, or 6 oz portions. Which means multiple brews to fill up a 20 oz travel mug (that won't fit under the spout. A regular old coffe maker would be a better investment.
Pros: Stylish, Easy to use
Cons: Limited Cup Sizes
Response from keurig.comBy May 20, 2016
The Special Edition Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
Terrible Quality!!
on January 2, 2011
Posted by: COFFEE GIRL
from indianapolis, in
I was turned on to Keurig from my last job, we had one there, it was the big commercial deal, really good quality and great coffee. So my husband got me one for my birthday, the B60. It was fantastic... at first. Then it began to brew 1/2 the cup, it wouldn't brew more than 2 cups in a row and now it leaks from the k-cup dispenser. I called customer service, they were very friendly but i'm not satisfied. First, I have not used this machien often, i've had it for almost 3 years, didn't use it much because we had one at work and it was cheaper to get coffee at work, then i became pregnant and didn't use it for 11 months (nursing) - - i have just began to use it again and it is just a headache. Then, they say that this is just odd that it is leaking in that way - - - i googled this issue and it is a common issue from what i have seen on blogs. Customer service says that my machine is out of warranty, all they can do is offer me $40 off - - - i got this machine when it first came out and it was close to $200. Keep your $40 keurig, i won't be buying another one of your brand. I'm looking into a pod machine these days - - thanks anyway!! DON'T WASTE YOUR MONEY ON KEURIG
Pros: Easy to use, Multiple Settings, Stylish, Accommodates All Cup Sizes
Cons: Leaky, Noisy
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Three strikes and you're out.
on January 2, 2011
Posted by: Coffeeless in Seattle
from Seattle, WA
Bought my first Special Edition model a year and a half ago, it lasted three months before it quit working. Called customer service, and they promptly replaced it at no cost ("just cut the power cord off and dispose of the broken unit"). The replacement arrived about two weeks later, and it worked great for about 4 months before it quit working. Called customer service again, same great response, and the replacement for the replacement worked fine for about eight months before it started leaking water from the tank. I typically have 2-4 cups of coffe per day, and thought this to be an excellent alternative to making a pot and throwing half of it away. Unfortunately for me, the Special Edition isn't reliable, and after 3 attempts, will go back to the standard coffee pot. What worries me most is that I bought the same model for my daughter. I hope her luck is better than mine.
Pros: Easy to use, Convenient, Quick
Cons: Leaky, Finicky, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
So far, so not so good
on January 5, 2011
Posted by: Vrroom
from Independence, MO
Received Special Edition brewer for a gift. Unpacked, followed the set up directions, it would not pump water into the heating area. Called Keurig. They promptly sent me a replacement unit. Unpacked it, followed directions, brewed one cup of coffee. Got up the next morning, followed the same procedure, nothing. It said it was brewing but it was not. Unplugged several times - finally got it to work. Again that afternoon it failed to function. Called Keurig. They talked me into a third unit. If this doesn't work - I want my money back. Very disappointed.
Cons: Poor Quality, Overpriced
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Disappointed
on January 6, 2011
Posted by: Disappointed Java
from Raleigh, NC
Verified Purchase:No
Very disappointed in this product, my wife bought this for my b-day. Although there are multiple cup sizes the most I ever get out of this is 2ozs.
Cons: Doesn't Work
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Great Coffee Maker
on January 9, 2011
Posted by: Island Mama The Tax preparer
from Placerville, CA
This is just great. Since it is only me in my office then I can choose the flavors I want. It is good that I can get a fresh cup of coffee or tea when ever I want, even if it is late at night.
Pros: Durable, Easy to use, Accommodates All Cup Sizes
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
The Special Edition Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com