Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
4
WR Unit is Different and BETTER
on November 28, 2011
Posted by: metromagnolia
from Charlotte, NC
Bought my Special Edition at a popular retailer last February. It worked perfectly every day, several times a day until late September. Then it began making half-cups with the other half of the water flowing out of the white drain tube back into the reservoir. I called Keurig, they sent a brand new brewer (received within 3 days). The new brewer has a new and different reservoir with a fine mesh filter over the intake. The reservoir is clear instead of frosted, rounded instead of squared off, and holds 64oz. My machine is quieter, quicker to start up, with a subtly sleeker design. Even the hinge on the handle is dressed up a bit with the screws no longer exposed. I'm delighted with my new unit and hope Keurig is quick to make this revamp a permanent part of the brewer line-up!
Pros: Durable, Accommodates All Cup Sizes, Fast, Easy to use, Stylish, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
My wife Loves it and me for buying it!
on November 27, 2011
Posted by: Manny
from Pine Level NC
Like any other product you buy. Read the instructions first. Then do your first start up. You will cut down on the chance of any problems. Then read reviews for any helpful tips. We really like this machine. Thanks KEURIG!
Pros: Fast and great taste, Accommodates All Cup Sizes, Stylish, Multiple Settings, Durable, Easy to use, Fast
Cons: none
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
K Cup size is false
on November 27, 2011
Posted by: Strong Coffee Lovers
from New Jersey
Unfortunately the size of the filter/K cup is the same for all machines. We called to inquire about Keurig cup size but none available. One cannot increase the amount of coffee grinds to make a stronger cup. Therefore, the coffee is weak even using the smaller size three times. So it's inconvenient for the user. We're going back to the old method where we can control our own portions of coffee. We used Folgers French dark roast and yet it's weak because we cannot add more grinds. Strong coffee lovers who might buy beware! It's evident that they want you to buy their selections of coffee, but who afford coffee for well over $50.00 a month!! Something Keurig should work on
Cons: Limited Cup Sizes
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Intermitten "Prime" message & same size
on November 26, 2011
Posted by: Duckie03
from Scituate, MA
I think the Special Edition is a great product except for two issuess that I have found no solution: 1) Prime msg appears intermittently, need to reprime (not a fatal flaw, but anoying), and 2) brews the same amount of coffee on each setting, or size choices (this is a problem).
Pros: Easy to use, Fast, Stylish
Cons: Limited Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
stopped working less than 1 year old
on November 25, 2011
Posted by: Jane the runner
from Dallas, TX
Stopped working suddenly, only about 10 months old. Something wrong with the electrical connection to the control panel. Unfortunately, I did not keep receipt or warranty info. :-(
Pros: Easy to use, Accommodates All Cup Sizes
Cons: Stopped working 1 yr, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Cant figure it out ?
on November 25, 2011
Posted by: Every day guy
from Houston
I have had this unit for two years , love the convenience and the flavor options. The coffee maker itself though,will short cup for a week or so then " PRESTO " start working correctly, this no matter how often I clean it. I have several friends who own various models of Keurig brewers and ALL have had similar issues. Keurig , judging by the shelf space you get on retailers shelves your doing well, but fix your brewers , I am having a hard time deciding to use my points and buy another one of your brewers or just go back to the indestructible, inexpensive , drip coffee maker.
Pros: Easy to use
Cons: HARD TO CLEAN, Fragile
Written by a customer while visiting keurig.com
Customer Rating
4
Not too bad so far-
on November 24, 2011
Posted by: awarrick
from atlanta, ga
My mom has the special ed and I tell ya, that sucker is loud. Also having issues with using the grey "use your own coffee" cup. Typically we get a bunch of grounds in our cup and water goes all over. My b/f has a platinum, it's quiet, it doesn't spray water and the grey cup has no issues. Not sure why the difference. Both bought around the same time.
Pros: Fast, Easy to use
Cons: Noisy, HARD TO CLEAN, Watery mess sometimes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Loves My Keurig
on November 20, 2011
Posted by: Mo-Mo
from Buffalo, NY
It doesn't matter if I want tea or coffee in the morning my Keurig always brews a perfect cup! Plus I'm saving money and doing good for the environment by not stopping at Timmy Ho's or DD everyday! Big plus there!! Looking forward to discovering new flavors :)
Pros: Fast, Easy to use, Stylish, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com