Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
1
Went through 4 in less than a year
on December 2, 2011
Posted by: Scott
from New York
Yes, the headline is right. Four. Today is shipping the forth replacement brewer in just under a year. Why? The last two reasons are due to "prime" reasons. Every time a cup gets brewed the brewer locks up and "prime" is shown on the display. Prior to that was numerous short cup issues. Up until now I've been receiving free replacement brewers. Once that stops, I'm done with Keurig.
Pros: Easy to use
Cons: Limited Cup Sizes, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
I love this maker!
on December 2, 2011
Posted by: montana 2002
from Huntsville, ON
The whole family can use it, You can make any flavor people want...
Pros: Stylish, Durable, Accommodates All Cup Sizes, Multiple Settings, Easy to use, Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Love Keurig, just not the Special Ed.
on December 1, 2011
Posted by: Jill
from Canonsburg, PA
I have had 3 Special Edition's, all three have broken. Some were short-cupping and some, including the most recent, have just stopped working. Every time I have had a problem, Keurig has helped. They have great customer service. I love Keurig and I will continue to have Keurig Coffee makers, maybe just a different model.
Pros: Fast, Accommodates All Cup Sizes, Easy to use
Cons: Always stops working
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Don't expect to work more than a year
on November 30, 2011
Posted by: CARDIAK1
from Melbourne Beach, FL
Purchased 2 of these units back in 2/2010 within a few months each of them would loose "Prime" and it would keep tring to pump water into the unit and you would have to lift up the resevoir several times until the water would get pulled in. Contacted Customer support regarding the issues and to my surprise they just sent out 2 new units (probably indicating that I was not the only on with this problem) after faithful daily use, now one of the units has an "Internal" leak and so after turning on the unit and brewing a cup or two the unit is sitting in a pool of water on the counter. Of course now my units are 10 months out of warranty. I at least contacted customer support to at least let them know of this problem, in case I am not the only one, but I doubt much more will come of it. I then started reading reviews of other customers, and they are mixed but all in all doesn't seem that customers are getting too much use beyond the year warranty. So now I am not so sure that I will be replacing my Keurig with another unit since problems seem to be pervasive Keurig wide. No matter which unit I look at, the reviews seem to indicate problems with each and maybe have to rethink my options for brewers :(
Pros: Multiple Settings, Stylish, Easy to use
Cons: Limited Cup Sizes, HARD TO CLEAN, Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
GREAT COFFEE---POOR QUALITY COFFEE MAKER
on November 30, 2011
Posted by: KansasGuy
from Kansas City
This is a difficult review as you want to give it 5 STARS but can't because of the quality of the coffee maker. FIRST AND FOREMOST ---- BUY AN EXTENDED WARANTEE.(I bought my coffee maker at [@]) It's $10 well spent as you probably will have to use it as the average machine machine WILL NOT LAST longer than ONE YEAR. ALSO MAKE SURE YOU REGISTER WITH KEURIG as it will help you through their customer service department. Our family and in-laws have purchased more than 8 of these makers and ALL HAVE EXPERIENCED some type of problem as expressed by others in their reviews and OVER HALF OF US HAVE HAD THEIR MACHINE DIE by 18 MONTHS OF SERVICE. When you pay over $125 for a coffee maker it SHOULD LAST WAY LONGER THAN IT DOES. A cheap $20 maker will lasat for years compared to a KEURIG.I have had had all the issues that others have had in the first year of ownership then at the 18 month mark IT JUST DIED...... Frankly, if the management of KEURIG read these reviews (including the reviews on their website) you would think that QC would be scrambling to resolve the problems with the makers.Right now I'm waiting for my refund/credit from Samis Club Warantee servicde and DEBATING WHETER I SHOULD BUY ANOTHER??? But with over a 100 cups sitting on my shelf WHAT DOES ONE DO ????MAYBE KEURIG SHOULD GIVE YOU THE COFFEE MAKER (like GEVALIA) and then you buy their coffee. Then the sting of spending $100+++ wouldn't be there...I'm not sure wheter I would recommend to a friend...
Pros: Multiple Settings, BROAD SELECTION OF COFFEE, Fast, Accommodates All Cup Sizes, Easy to use, Great cup of coffee
Cons: Pricey / Poor Value, MUST BUY EXTENDED WARANTE, Fragile
Written by a customer while visiting keurig.com
Customer Rating
4
Great Product Even Though.....
on November 29, 2011
Posted by: Rooster
from Knoxville, TN
My first brewer lasted 8 months, it worked like a champ. I guess the hole descaling thing needs to be discussed on the front end, especially about the frequency. Although my first brewer only lasted 8 months, the customer service team had a new brewer at my house in 3 days, and that was awesome!!! Not to mention the new brewer came with another 1 year warranty!!!
Pros: Easy to use, Super AWESOME, Multiple Settings, Stylish, Fast, Accommodates All Cup Sizes
Cons: Just a little noisy
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
The Special Edition Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
system stinks
on November 29, 2011
Posted by: Laura
from Nashua,NH
System stinks have bought 2 of these within 2 years, both broke. I will never buy another one!
Pros: Stylish, Fast
Cons: Fragile, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Awesome
on November 28, 2011
Posted by: Jordan
from Lake Charles, LA
I love my new brewer. I just got it as a birthday gift and love the single brew. I was cautious because of the price but now that I am using it I see it is well worth it.
Pros: Accommodates All Cup Sizes, Multiple Settings, Fast, Easy to use
Cons: Pricey / Poor Value
I would recommend this to a friend!
Written by a customer while visiting keurig.com