Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
4
So far, so good
on December 12, 2011
Posted by: WeatherDude
from Whittier, Ca.
I bought this 3 months ago after using the machine at work. I like the great variety of coffees available, but also purchased the My K-Cup so I could use it with some Italian roasts, and Kona coffees I had. The My K-cup makes it leak like a sieve. Water pours out of every available hole in the K-cup holder, usually missing the cup completely. Every coffee mug I have takes making a small and medium brew to fill it, using a new K-cup each time, otherwise I end up with colored water. Having to use 2 K-Cups per cup of coffee gets expensive fast. I almost tossed my old brewer when I bought the Keurig, but I'm glad I didn't. I continue to use it every day and save the Keurig for when I want something different.
Pros: Multiple Settings, Relativly quiet, Fast, Easy to use
Cons: Limited Cup Sizes, My K-Cup makes it leak
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Love the brewer--when it works!!
on December 12, 2011
Posted by: Jojaz17
from Hudson Valley, NY
Bought my original special edition in March of 2011. By May, it needed replacing, which Keurig did after the troubleshooting failed. Wasn't even home to use it from July -first of October and then it started acting up again: PRIME PRIME PRIME Had to skip any programming and keep plugging and unplugging it to get one cup out of it. Keruig great warranty replaced it again in just 4 days. So this is pot #3. I offered to pay up to the next higher machine but Keurig wouldn't allow that idea. I find their CS reps very helpful and efficient but not especially "warm" But as long as they honor their warranty and keep replacing the pot, I don't care. I'm hoping that as they say, three times the charm. Love the coffee it brews and it's perfect for my life as just me.
Pros: Multiple Settings, Easy to use
Cons: Fragile
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Too Cold
on December 12, 2011
Posted by: UNHAPPY with Keurig
from tulsa
I have had my B60 Special Edition for 5 weeks. The coffee is too cold. After adding a little cream I have to microwave the coffee to heat it up again. The manual says the temp is 192F but when I take the temp of the coffee it is 170F, too cold. I called customer service and they said that is the expected temp, that it cools 20F during brewing, that it can be as low as 165F after brewing and they said that is normal. This is not good. I went to a coffee shop with my temp sensor and their coffee was 188F, just right. I am past the 30 day guaranteed return now, otherwise I would send it back. Customer Service did not offer to take it back. I wish I had thought to take the temp a week earlier so I could return it as too cold. It does no good to have a fast system and then have to take time to reheat the coffee in the microwave even before drinking it.
Cons: Limited Cup Sizes
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
great for about 5 mths.
on December 11, 2011
Posted by: she who love her coffee
from Doylestown, Pa.
I asked for this product as a mothers day present. I often waste a pot of coffee due to the fact that I am busy. The keurig allows me to make one coffee for my "coffee break". LOVED the machine.....until the 5th month when it went on the fritz..working when it felt like it...buttons flashing...got much louder.....did all the trouble shooting to no avail. Called Keurig..excellent customer service very friendly, asked how my day is going...promptly put in order for a new machine to be sent....fingers crossed.
Pros: Multiple Settings, Stylish, Easy to use, Accommodates All Cup Sizes, Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
A Time Saver
on December 10, 2011
Posted by: Breezinby
from Houston, TX
I'm glad I decided to buy this Keurig. I use it to brew coffee and tea, and to make hot water for soup or hot cereal. The one I bought came with a My K-cup, a filter, 36 K-cups, and a 60oz. reservoir. It's so easy to use and no carafes or coffee pots to clean either. The coffees and teas I have tasted are so flavorful, even the decaf's. I won't be going back to a traditional coffee maker ever. I love my Keurig!
Pros: Multiple Settings, Durable, Stylish, Fast, Easy to use
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
The Special Edition Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
3
Short life
on December 10, 2011
Posted by: Disappointed
from Lake Oswego, Or
Other then the brewing noisy, this has been a good product, but, I did expect a Keurig to last more then two years before having problems. Two months ago, it started to make short pours and only the large cup selection lights up. Unplugging it from power (sometimes) helps correct this for one or two cups, but, the problem comes back.
Pros: Easy to use
Cons: Noisy
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Very Poor Quality
on December 9, 2011
Posted by: Snidely
from Maine
Special Edition We replaced it FOUR times in the first year, then it stopped working again!!!!!!!!!!!!! I know others that have had the same problem with this model. The less expensive models seem to hold up better.
Pros: Accommodates All Cup Sizes
Cons: We replaced it FOUR times
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Hope it was a fluke
on December 8, 2011
Posted by: Long time customer
from Madison, WI
I ordered a new Special Edition brewer to replace one that I had for about 5 years. Within a week of use it malfunctioned by going into PRIME mode. To recover you have to unplug, reprogram and/or remove and clean the water tank. Customer service said they would replace it. I received my replacement brewer on November 25, 2011. Last night after 2 weeks of use the new brewer went into PRIME mode. I hope it was a fluke. Why can't they make a reliable coffee maker like they used to.
Pros: Multiple Settings, Easy to use, Fast, Accommodates All Cup Sizes
Cons: Goes into "PRIME" mode
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com