Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
1
great idea poor performance
on December 16, 2010
Posted by: who cares
from columbus, ohio
Verified Purchase:No
well i'm on my second unit. Keurig had me going thru all these steps that really didn't help. [...] It sounds like the water is being pumped into another area of the machine (where water should not be going). anyway, the end result is that the water is being pumped somewhere but no water is coming out. anyway i'm holding on to this one, will make the exchange in the future hoping the issue is fixed. love the machine but wish it worked correctly.
Pros: Easy to use, MAKES GREAT COFFEE
Cons: Doesn't always work
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
New Brewer Replacement
on July 22, 2010
Posted by: More coffee please.....
from Lakeville, MN.
Verified Purchase:No
I bought a coffee maker a week ago today, tried to use it the next day and was never able to get it to work right. I called Keurig and they had me fax them my receipt. Then after some phone tag they said they would send me a new one. I then had to mail them the K Cup holder. [...] I haven't had a chance to use it yet.
Written by a customer while visiting keurig.com
Customer Rating
5
Simply the Best Coffee maker ever!!!!!
on October 9, 2010
Posted by: AhhWaiting
from New York, NY
I drink a lot of coffee, I have tried many different coffee makers. Nothing Compares to the Keurig K-Cup system
Pros: Easy to use, Accommodates All Cup Sizes, Multiple Settings, Stylish, Durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Know this before you buy
on December 26, 2010
Posted by: Critic
from Wichita, KS
We received this machine for Christmas and these are a few things I would have liked to know before buying: First - we originally requested a nescafe dolce gusto machine but both sets of parents ignored this request and ended up buying us this same model. You should know that compared to the nescafe model this one just does hot chocolate, tea and coffee -- not fancy drinks like cappucino, etc. like at the coffee shops. Also, there is no way to regulate the strength of the coffee which mostly seems to be very strong and bold. At first there is also a noticable plastic taste but that seemed to go away after a few brews. The hot chocolate is tasty, but not rich and frothy... also the plastic taste is more noticable on this one. Again, it will probably subside. Also, after reading posts about this machine it sounds like most only last 10-12 months before dying. So, it will most likely not be reliable long-term. However, it is easy, convenient and for those who like strong coffee it does taste good to me. However, I still think the folgers breakfast blend is more our speed in the regular coffee maker. Some posts complain about the noise, but it really isn't that loud. One last thing - the programmable feature is only to turn the machine on and off -- not to set a time to brew in the mornings. However, it brews so fast that it doesn't really matter. That being said, I would still recommend it as it is fun, quick to brew and tastes good overall. Good luck!
Pros: Easy to use, Multiple Settings, Stylish
Cons: HARD TO CLEAN, Limited Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Shelf Life ???
on February 11, 2011
Posted by: Unhappy
from CA
I bought a new unit that had been stored for a long time (3 years) but was in a sealed box and never used. When I used it for the first time I went thru all the correct priming protocol and got nothing. I then called customer service and they did nothing for me because they said that the unit was 'too old' it had been manufactured about 3 years before and they would not honor the warranty as it was old. I explained that it was a factory sealed unit and that I had just used it for the very first time but they still did nothing. So - if the unit goes bad when you HAVE NOT EVEN USED IT then there is little hope that it would function correctly for a long period of time. based on the total lack of support offered by customer service and the fact that there seem to be lots of faulty units I would recommend NOT buying this product
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Very Disappointed!
on December 31, 2011
Posted by: Ruthiemay423
from Everett, WA
Verified Purchase:No
Stopped working on the third day; I carry in bottled water. I have to use twice the water since it is necessary to run through a cup of water after each use. Only 4 ounces of water comes through and still the coffee is very weak. Larger cup feature is useless for this reason. I drink only decaf; there isn't a satisfactory selection of decaf available. Very disappointed. Like the concept but not worth the money. I am returning it and not buying another.
Cons: Pricey / Poor Value, Not Reliable, Limited Cup Sizes, Fragile, Waste of Bottled Water, HARD TO CLEAN, Noisy
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Awesome
on May 10, 2010
Posted by: Anonymous
from Scottsdale, AZ
This machine is simply amazing, fresh coffee in less than one minute. Plenty of K-cups to enjoy with Keurig and it's easy to clean.
Pros: Durable, Easy to use, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
LOVE IT
on May 11, 2010
Posted by: Anonymous
from New Jersey
Verified Purchase:No
No filters or coffee grinds to deal with. No mess, I love mine, have had it for almost 3 years now and have no problems at all.
Pros: Accommodates All Cup Sizes, Easy to use, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com