Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
5
Love IT !!!
on December 30, 2011
Posted by: LadyD
from Jacksonville, NC
love my brewer works great, easy to take care of and use.
Pros: Stylish, Durable, Multiple Settings, Accommodates All Cup Sizes, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Just one thing...
on December 30, 2011
Posted by: Juan Valdez
from Miami, Fl.
Don't know if they already exist, but for us who drink coffee by-the-mug, 1 K-cup doesn't have enough coffee grounds to get the perfect taste. 1 K-Cup is good for the 5-7 Oz. cup.
Pros: Easy to use, Quick Brew, Stylish
Cons: 1K-Cup x 10oz cup is weak, Limited Cup Sizes
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
The Special Edition Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
Trial and Error
on December 30, 2011
Posted by: Coffee hound
from Decatur, IL
Like any product its trial and error at first. Had a bad taste for a while and went on line to find some did and didn't have problem. I flushed with vinegar water as recomended and have had perfect coffee since. The primer light came on twice and I found out that if you fill the resevour while its in READY TO BREW mode it does this. Easy fix. Its Easy to program and work. I'm enjoying it alot so far. I've had machine a month now.
Pros: Easy to use, Durable, Accommodates All Cup Sizes, Multiple Settings, Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Unit does break down over time
on December 30, 2011
Posted by: gibson
from MD
I have had my unit for over 2 years. I read alot of reviews on how people had issues with the b60 after a month. I used filtered well water, cleaned it with white vinegar every 3 months, and dumped out the water in the reservoir when not in use. Unit stopped pumping water after 2nd cup a few days ago and this morning just stopped pumping all together. It times out and shuts down. Is the price tag worth 2 years of service. I think so, but fyi, even if internal parts were available for this unit, it would still be a tough install for the local homeowner.
Pros: Durable, Easy to use, Programmable
Cons: Water pump failures
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Love it!
on December 30, 2011
Posted by: Coffee Lover
from Tampa Bay, FL
I simply adore my Keurig! I was always in Starbucks - until I found this Keurig on sale at [@] before the holidays and just had to get it. I haven't been to Starbucks since, and I've found the price of the machine pays for itself quite quickly. It's not loud when warming the water, the machine is easy to clean, and the variety of k-cups is outstanding!
Pros: Fast, Multiple Settings, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Excellent Brewer
on December 29, 2011
Posted by: David
from Great Falls, MT
I received the B60 last Christmas as a gift. The brewer lasted 11.5 months before we had a problem. After following the directions in the troublshooting guide I had to call Keurig. They were very polite and extremely professional. They sent us a replacement brewer with no issues. I can't say enough good things about it or customer service. I am very glad I have one of these. It is so good my sister also received one last year and my mom got one this year!
Pros: Easy to use, Fast, Accommodates All Cup Sizes
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
The Special Edition Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
Loved when working
on December 29, 2011
Posted by: Kann626
from Ashburn, Va
I got this brewer as a replacement for my first one which they no longer make or carry. My first one worked wonders. I never had an issue with it till it was put into storage for a few months then it wouldn't work afterwards so they sent me this one. I was very displeased with this brewer. From the moment I began using it, it had issues. It would start up and say "not ready" for about 4 minutes or so then shut itself off. It also would short cup me all the time. My boyfriend and I would be trying to make a 10oz cup of coffee and it would make about 6oz if not less. So we'd have to waste another k-cup and keep repeating the process till we got 10oz or more. The other problem I had with this brewer was that sometimes it would act like it was working say say that it was ready to brew but once you put a k-cup into the unit and pressed your desired cup size it wouldn't brew anything at all but punctured holes into the k-cup and sometimes filled it with water therefor ruining a k-cup. It is very frustrating that I've spent all this money on coffee and the brewer just to be displeased/ripped off twice. I also had to go through much hassle with customer service 2 times before I could get somewhere with them. I now have yet another replacement brewer on the way but I demanded a different brewer so we'll see how this one turns out but as of right now I'm very hesitant. Bottom line, I would not recommend this brewer to anyone. Maybe even Keurig if the new one I have on the way is a bust as well.
Cons: Pricey / Poor Value, Not good quality
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Very Nice-Easy to Use
on December 29, 2011
Posted by: Mike
from Cambridge ON
We had another type of single cup brewer before and it was a good machine. The Keurig however is quieter and has a much bigger selection of beverages. Bought this 2 weeks ago and its been running heavy duty service ever since. No problems in spite of the demands made of it during the Christmas season.
Pros: Multiple Settings, Easy to use, Accommodates All Cup Sizes, Fast
Cons: No problems yet
I would recommend this to a friend!
Written by a customer while visiting keurig.com