Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
5
Love this product!!!
on January 19, 2012
Posted by: nana
from louisiana
It is so easy to use and fast. I use it occasionally and love not having to wait for it to heat the water and drip like other coffee makers. I love the apple cider.
Pros: Easy to use, Fast, Multiple Settings
Cons: none
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
I love my brewer but it is quite noisy.
on January 19, 2012
Posted by: Rosie
from Wilkes-Barre, Pa.
I love the brewer but it is quite noisy. The K-cups are expensive and the filter for regular coffee is a real pain.
Pros: Easy to use
Cons: Noisy
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Great Customer Service
on January 19, 2012
Posted by: Indiana coffee fan
from Southern Indiana
We purchased this model at [@] and were pretty happy for the first couple of weeks. The machine started acting up, in between each cup it would fail to reset and gave the error message "prime". I called customer service and they were very polite and ran me through a process to fix it. It worked for about 10 or so cups then began to fail again. After repeating the fix process three more times, I called again hoping they would just fix the problem. Customer service was again very polite, apologized and told me they were sending me a new machine free of charge. That's better than fixing it. The machine is great and if you ever have a problem with it just know that customer service is polite and extremely helpful.
Pros: Easy to use, Fast, Accommodates All Cup Sizes, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
wonderful!
on January 19, 2012
Posted by: Pumpkin spice
from North Carolina
I got my Keurig as a Christmas gift from my husband. I love flavored coffee, he doesn't so this was the perfect answer. Mine came with 2 boxes of cups and the K-cup dispenser. One box was mixed with different flavors which is great so you won't waste money on a whole box of something you don't care for. I don't care for the extra bold cups, so I used the large cup setting, let it brew, open it up like I'm going to change the cup, but leave the same one in and brew it again on the small cup. This helps reduce the bold flavor on some of the cups. I've had the hot chocolate and wow it's great and have even put my own pack of chocolate in my cup and dispensed the hot water into my cup. It dissolves much better than just using hot water. I love the K-cup too. It is a little more messy than using the regular cups, but worth the savings. I've used mine several times a day since Christmas and have no complaints. Love it!
Pros: Love it, Accommodates All Cup Sizes, Multiple Settings, Fast, Stylish, Easy to use, Durable
Cons: I have not found any
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Grood Customer Service, Horrible Brewer
on January 19, 2012
Posted by: So Sad
from Voorheees, NJ
I drink about 4 to 5 big cups of coffee a day, this brewer you are lucky to get a quarter of a 6 ounce cup. The coffee tastes horrible so I tried my own it still had this nasty taste. My first brewer was bought as a present for me it did not work at all the customer service sent me another one not the same as I had perhaps worse, for it always has the smell of wires burning and even if it is off it still has that smell and is hotter than it should be. I did notify Customer service again they did not get back to me still waiting. I would not tell anyone to ever buy any brewer from Keurig . They sound like they will be great and they look that way too, but it seems as if there are allot wrong with them and they are always being replaced or they break down completely and you spent allot of money on this brewer and now you have nothing. Not worth the price or the agrivation that comes with it. Definitely think my dependable Hamilton Beach is allot better makes great tasting and hot coffee.
Pros: Easy to use, Stylish
Cons: HARD TO CLEAN, Smells like it is burning, Extremely noisy, Pricey / Poor Value, Even if off runs hot, Noisy, Horrible Taste, Limited Cup Sizes
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Great coffee
on January 18, 2012
Posted by: Evelyn
from Uniontown, Pa
I was not to sure of all of the hype of this brand. I received this machine as a gift from a friend. I decided to give it a try. I was blown away at the quality of the coffee it was just as good as the Cafe down the street from my home. The price for the k cups are more than a can of coffee yes but I used to go to the cafe to get coffee and spend [$] a cup everyday. I get a pack of k cups for [$] and has 24 k cups. That is less than a dollar per cup of coffee. So save $2.25 everyday.
Pros: Accommodates All Cup Sizes, Lots of variety, Stylish, Fast, Durable, Multiple Settings, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Works great!
on January 17, 2012
Posted by: SarahE
from San Diego, ca
Easy to use, makes great coffee. Kids love to quickly make their hot chocolate!
Pros: Fast, Multiple Settings, Accommodates All Cup Sizes, Stylish, Durable, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Love this brewer, hoping 3's a charm!
on January 17, 2012
Posted by: jojaz17
from Hudson Valley area, NY
I love this brewer when it's working, and Keruig customer service is wonderful, when it is not. Please make sure you register your brewer with Keurig as I am now on my THIRD POT. Bought my first pot in April of 2011. In one month I started having issues with "PRIME". Customer service and I tried to troubleshoot by phone, no luck so it was replaced. Used this pot from May to mid July(uh oh, a few "primes" popped up" again)but I was away until October. By mid December, I had to keep unplugging and replugging the machine to get even one brew cycle out of it. Again, troubleshooting by CS, again,no luck,again replaced the pot. Hopefully 3 is the charm. Have wondered if this particular"special edition" is the problem, and offered to pay the difference to Keurig if they would change the model. They would not...I do NOT use the fresh grounds insert for my own coffee,I NEVER interrupt the brewing cycle mid cycle, I use water pitcher filtered water and the machine gets minimum daily use(1-2 cups maximum)and I do push the k-cup on to the bottom pin every time to avoid back pressure, as CS suggested. As long as Keurig continues to stand behind its products, I will continue to be a happy user and hope this replacement #2 holds up. It makes a great cup of coffee. To get a full flavored travel mug size, I buy only bold, dark roasted kcups and brew once on the biggest cup cycle,and then immediately once on the smallest cup cycle. Fills the latte sized travel mug perfectly. if I had to buy a new pot again, I would buy the top of the line machine that offers a travel mug sized brewing choice.
Pros: Multiple Settings, Fast, Easy to use
Cons: Fragile
I would recommend this to a friend!
Written by a customer while visiting keurig.com