Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
5
Would recommend
on January 28, 2012
Posted by: TO
from Modesto CA
had it for 2 weeks, and it started not working. Called customer service once to complain. 1 week later I called again, and they immediately offered to replace my unit with a brand new one. This one works great.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Love the coffee, but has some problems.
on January 28, 2012
Posted by: Proudly Made in the USA
from Virginia
I love the convenience of making a single cup without having to measure & I never made good coffee, myself. This makes a perfect cup. Having said that, this is my 2nd one. The first one kept saying "prime" & after cleaning it thoroughly, it would work ok for a couple more cups, then the same message: "prime". This current coffee maker has still given me this message several times, so the jury's out on whether it's going to hold up either. One thing I've thought might be helping. I used to remove the water tank & rinse it out thoroughly every night; fill it with fresh water so it would be ready in the morning. Got the prime message several times. I started just filling a measuring cup & adding water to the tank without removing it. It hasn't messed up since. But it should be rinsed out good occasionally, in my opinion. ??? One additional comment. The cup sizes are inconsistent. The largest size is ok one day; the next, it's only about half-full. Keurig, you've come up with a unique, great idea! Now you've got to "debug" it. At this point, I would NOT recommend it to a friend because of the quality issues. But if they were corrected, I'd highly recommend it for the person who just wants a single cup of coffee, not a whole pot, or for the couple that prefer different types of coffee.
Pros: Stylish, Good Coffee, Convenient
Cons: Quality issues, Fragile, Limited Cup Sizes, Inconsistent cup sizes
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Great Customer Service
on January 27, 2012
Posted by: Chipper
from Sacramento, CA
Had this machine for 6 months and ran into problem with the pump. A call to Keurig to troubleshoot and they ended up replacing the unit free of charge. The Customer Service Rep was great. I received my replacement in less than a week. It sounds like everyone has the same problem with the pump finally giving out. I hope they resolve the issue with the pump.
Pros: Easy to use, Accommodates All Cup Sizes
Cons: Noisy
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
failed unit, quick replacement
on January 27, 2012
Posted by: B K
from Tacoma, WA
first unit failed about a week prior to warranty ending. Two calls later, got a replacement unit on the way - arrived fast from california. Only problem ever with unit was failed pump - wouldn't pump through k-cups properly, but pumped fully without k-cup present. Would likely not recommend THAT "special edition" to consumers - other friends and family have other units that work well. Noticed replacement unit appears redesigned, will see how it works.
Pros: Easy to use
Cons: Noisy
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
It's ok
on January 27, 2012
Posted by: v
from New york
I got my Keurig for Xmas and one month later it wasn't working. I have to say customer service is great but they have to be they don't seem to last long. I received another one let's see how long this one last . I would recommend this when they correct their durability.
Pros: Fast, Easy to use
Cons: Limited Cup Sizes
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Exceptionally happy
on January 26, 2012
Posted by: DocTonyNYC
from San Juan, Puerto Rico
The diligent Keurig rep will undoubtedly add a "this machine is for home use" comment to my review, but I use this primarily at my office. I'm a college professor, and I use this machine in my own office (so, it's not the traditional office setting). I also take the machine home during long breaks. It would not be an exaggeration to say that this machine has changed my work life--for the better. I work on a campus without easy coffee choices, and the luxury of being able to make a cup at any time is the primary reason that I bought this machine. The result has been that I spend more hours at my office working on class preparation and research--much of which I could just as easily do from home. The machine has worked so well that several of my colleagues have purchased machines for their desks. My biggest critique is that it is very difficult to find K-Cups in Puerto Rico. I'm perfectly happy ordering them, and I appreciate the free and quick shipping, but I wish Keurig would convince retailers to carry them. [@] did sell them, but they just stopped recently (yet they still sell the brewers!). [@] carries a very poor selection (Nantucket Blend is the only non-flavored option.) Please, Keurig, help us out here!In general, though, I could not be happier.
Pros: Stylish, Large water tank option, Quiet, Durable, Accommodates All Cup Sizes, Easy to use, Fast
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
The Special Edition Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
4
Easy, but had to replace after 1 month
on January 26, 2012
Posted by: Newbie
from PA
This is my first experience with a Keurig brewer and I must say I love it! It was easy to set up, fast to heat up, and quick to brew a cup. I've used it everyday for the past month, but recently started having issues, specifically the "PRIME" code keeps popping up. I follow the suggested troubleshooting tips (remove reservoir, clean filter, re-seat reservoir, etc). It works for a while but then pops up again. I called Customer Service and explained my problem. They were VERY polite and apologetic. They offered to send me a brand new brewer, free of charge. I received it the very next day! I've only had the 2nd one for 2 days now, so I'm hoping that this one won't have the same issue.
Pros: Stylish, Fast, Easy to use, Accommodates All Cup Sizes, Multiple Settings
Written by a customer while visiting keurig.com
Customer Rating
5
Special Edition B60
on January 26, 2012
Posted by: Shilo71
from Framingham, Ma.
I have had 4 B60's since 2003, they have upgraded since my first one. That was so noisey however it lasted for 6 years. Not one problem with it, at that time filtered water was NOT used. I hardly ever cleaned it and "de-scale" never lit. The last 2 were ok, but did not last long at most 11-13 months. I now have a Brand new one since I had an unknown problem with my last one. I called for help and could not "fix" it I had a wonderful girl who said they would send me another one! Oh I was delighted and thankful for this. They are making them different now. I am looking forward to my new one. Love it!
Pros: Easy to use, Fast, Accommodates All Cup Sizes
Cons: none
I would recommend this to a friend!
Written by a customer while visiting keurig.com