Customer reviews from breville.com
Breville - the Crystal Clear 7-Cup Electric Glass Kettle - Brushed Stainless Steel
Average customer rating
3
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
20
4 Stars
3
3 Stars
9
2 Stars
15
1 Star
15
45%of customers recommend this product.
(
23 out of
51)
Customer Reviews for Breville - the Crystal Clear 7-Cup Electric Glass Kettle - Brushed Stainless Steel
Customer Rating
1
Used twice & now stopped working, one week old
on June 12, 2025
Posted by: Deb
Hi, I bought my crystal clear kettle last week. Used it twice and now it's not working. I turn on the boil button but it no longer lights up, does nothing. It just stopped mid-heating today, have more than min water level in it. Please advise
Response from breville.comBy Customer Service, June 16, 2025
We are truly sorry for the inconvenience. We will send a separate email to you and hope you will give us the opportunity to correct the situation.
Written by a customer while visiting breville.com
Customer Rating
5
Great kettle
on August 27, 2025
Posted by: GB
I’ve had one for 4 years. I use it every day and it has never let me down. I love to see the water boiling!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
3
Good in the beginning
on August 29, 2025
Posted by: Ornella
After 14 months my kettle just stopped turning on.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, August 29, 2025
We are truly sorry for the inconvenience. We will send a separate email to you and hope you will give us the opportunity to correct the situation.
Written by a customer while visiting breville.com
Customer Rating
5
Great Kettle
on August 29, 2025
Posted by: Christina
I’ve had this kettle for about 10 years now and never a single issue with it. Maybe I got lucky but it’s been fine for me and I’m an avid tea drinker (originally from England) so it gets plenty of use most days.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
3
Not even remotely as well constructed as my 10 year old kettle
on September 4, 2025
Posted by: Christina C
I received this kettle today. I bought it for my office kitchen as I’ve had the same model at home for about 10 years. A couple of things I notice right off the bat is that it feels lighter and not as well made as my trusty kettle bought a decade ago. The on-off switch feels flimsier, and there’s a gap between the bottom of the handle/switch cover that isn’t there on my older kettle. The kettle no longer has the rubberized base like the old one, just some hard plastic pieces that slide around on the countertop vs the older kettle staying put and having a nice dampened reassuring sound and feel when you place it down. The new kettle also shakes on the base as the water inside the kettle comes to a rolling boil, whereas the older kettle is solid and immovable. All in all this kettle feels like a cheap knock-off compared with the original kettle that I bought a decade earlier. It’s just not the same quality at all. I am frankly very disappointed and would never purchase this model again.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, September 5, 2025
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
1
Great kettle - poor lid design - gets stuck
on September 16, 2025
Posted by: Kate
I loved the style of the kettle - the glass is elegant and it's nice to be able to see how much water is in the kettle. However, the lid design is poor as it is held by two plastic pins that are rather flimsy - on ours, the pins failed and the lid became stuck and it won't open unless pried open manually. Breville should address this critical design flaw in an otherwise classy kettle. As is, I would not recommend.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, September 17, 2025
We are truly sorry for your experience. We will send a separate email to you and hope you will give us the opportunity to correct the situation.
Written by a customer while visiting breville.com