Customer reviews from breville.com
Breville - the Crystal Clear 7-Cup Electric Glass Kettle - Brushed Stainless Steel
Average customer rating
3
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
21
4 Stars
3
3 Stars
9
2 Stars
15
1 Star
15
46%of customers recommend this product.
(
24 out of
52)
Customer Reviews for Breville - the Crystal Clear 7-Cup Electric Glass Kettle - Brushed Stainless Steel
Customer Rating
3
Overall it was great… until the lid stopped working
on November 27, 2023
Posted by: Andrew
It was great until recently there was a small yet audible popping sound and the hinge that opens the lid when you press the button broke.
I tried to add a video but it keeps saying invalid YouTube url… even though it clearly is valid and plays fine: https://youtu.be/_4Re-7wqEF0
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, November 28, 2023
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Written by a customer while visiting breville.com
Customer Rating
2
Top Lid Failed BKE595XL
on May 8, 2024
Posted by: Ronald
While the kettle functions well for boiling water, the top lid failed after a few years as other reviews documented, clearly a design flaw. There also seems to be no way obvious to replace the lid with a new part from the spare parts listed on the website, a disappointment. Below I checked that I would not recommend this product to a friend based on lid failure.
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Posted by: Deborah
Verified Purchase:Yes
I buy a lot of Breville products because they are a high quality company. I am very happy with my Crystal Clear kettle.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
Great kettle
on August 27, 2025
Posted by: GB
I’ve had one for 4 years. I use it every day and it has never let me down. I love to see the water boiling!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
Great Kettle
on August 29, 2025
Posted by: Christina
I’ve had this kettle for about 10 years now and never a single issue with it. Maybe I got lucky but it’s been fine for me and I’m an avid tea drinker (originally from England) so it gets plenty of use most days.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
3
Not even remotely as well constructed as my 10 year old kettle
on September 4, 2025
Posted by: Christina C
I received this kettle today. I bought it for my office kitchen as I’ve had the same model at home for about 10 years. A couple of things I notice right off the bat is that it feels lighter and not as well made as my trusty kettle bought a decade ago. The on-off switch feels flimsier, and there’s a gap between the bottom of the handle/switch cover that isn’t there on my older kettle. The kettle no longer has the rubberized base like the old one, just some hard plastic pieces that slide around on the countertop vs the older kettle staying put and having a nice dampened reassuring sound and feel when you place it down. The new kettle also shakes on the base as the water inside the kettle comes to a rolling boil, whereas the older kettle is solid and immovable. All in all this kettle feels like a cheap knock-off compared with the original kettle that I bought a decade earlier. It’s just not the same quality at all. I am frankly very disappointed and would never purchase this model again.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, September 5, 2025
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
5
Excellent electric kettle
on February 10, 2026
Posted by: Chris
I honestly can't even remember when I purchased this kettle...it's been years already. It's a very reliable worker in my kitchen that is used multiple times each day. Heats extremely quickly. Great capacity which is ideal for making a pour over pot of coffee, and several cups of tea for guests at the same time. I've had no problems with it.
I would recommend this to a friend!
Written by a customer while visiting breville.com