Customer reviews from breville.com
Breville - the Crystal Clear 7-Cup Electric Glass Kettle - Brushed Stainless Steel
Average customer rating
3
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
21
4 Stars
3
3 Stars
9
2 Stars
15
1 Star
15
46%of customers recommend this product.
(
24 out of
52)
Customer Reviews for Breville - the Crystal Clear 7-Cup Electric Glass Kettle - Brushed Stainless Steel
Customer Rating
1
Broken within 2 months of purchase
on February 4, 2022
Posted by: Matthew
I bought my Breville kettle in December 2021. Almost immediately i noticed that the on button would occasionally switch off mid-boil, requiring you to press it again to complete the boil (once you'd actually noticed it had turned off). As time has gone on, this has only become more frequent and more frustrating in turn. To complete a boil, it now requires re-pressing the button 2-3 times consistently. Really annoying to have such a basic fault on what is a premium product of its kind on the market. Truly infuriating.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, February 7, 2022
We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
2
Loved it, Now Cautious
on March 31, 2021
Posted by: Regina
This was a gift in Nov. 2015. I loved it for years!
Then, starting in 2020, it won't stop boiling (happens 1-2x a month) and the stainless steel bottom has begun to corrode. There are metal flakes in the water - they're being caught by the filter when pouring, but I'm afraid some of the flakes may get through.
It was a great product until last year, but have to retire it. I thought the Breville name would last a lot longer than 5 years. :(
(batch 1432)
Then, starting in 2020, it won't stop boiling (happens 1-2x a month) and the stainless steel bottom has begun to corrode. There are metal flakes in the water - they're being caught by the filter when pouring, but I'm afraid some of the flakes may get through.
It was a great product until last year, but have to retire it. I thought the Breville name would last a lot longer than 5 years. :(
(batch 1432)
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, March 31, 2021
We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
2
Won't stop boiling, lid pops open
on April 9, 2021
Posted by: Craig
We purchased the BKE595XL late Dec. 2017. More than a year ago the auto shutoff after boiling stopped working. I.e. five minutes after the water boils vigorously, the unit is still on with the water boiling. More recently, when opening the lid, the lid pops open rather than opening slowing. We have decided this appliance has become dangerous. I give two stars because it worked great for a couple years.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, April 9, 2021
We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
2
Lid pops open during boiling
on February 11, 2023
Posted by: Maria
Love the design and speed of boiling, but now the product became a fire danger. This is our second kettle with the same problem. After about 2 years of use, the plastic parts in the lid break and during boiling, the steam forces the lid to open and the boiling process never stops. If not watched, water evaporates and this becomes a fire hazard. We saw this problem with 2 kettles. Terrible design flaw.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, February 13, 2023
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Written by a customer while visiting breville.com
Customer Rating
1
Expensive junk
on January 31, 2020
Posted by: Ken W.
Handle cracked partially off after about six months so now the lid wont stay shut and it doesn't switch off once boiled. It is big but there's only two of us so we rarely fill it.
Written by a customer while visiting breville.com
Customer Rating
1
Do NOT purchase
on February 12, 2021
Posted by: Lisa
This kettle works fine for the first few times and then the shut off switch stops working so it boils continuously. Then the kettle will just stop working all together. Do not waste your money. Wasteful.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, February 12, 2021
We're sorry to hear of your experience with the appliance. We do see you were able to contact a representative soon after posting this review, and they were able to assist you. Please reach out if other issues or questions arise. We'll be happy to help.
Written by a customer while visiting breville.com
Customer Rating
1
Glass Cracked
on March 1, 2021
Posted by: MaryCT
Bought this a couple years ago and use this minimally and it just cracked down the side while boiling water. Could have been super dangerous if children were nearby with boiling water going everywhere.
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Customer Rating
1
Great kettle but the lid really fails
on June 6, 2021
Posted by: Eugenia
Same as many other reviewers, I love the kettle and it’s very good looking but the lid failed on us after less than 2 years use, the push down pop up lid function stopped working and the lid needs to be manually pryed open.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, June 7, 2021
We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com