Customer reviews from breville.com
Breville - the Crystal Clear 7-Cup Electric Glass Kettle - Brushed Stainless Steel
Average customer rating
3
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
20
4 Stars
3
3 Stars
9
2 Stars
15
1 Star
15
45%of customers recommend this product.
(
23 out of
51)
Customer Reviews for Breville - the Crystal Clear 7-Cup Electric Glass Kettle - Brushed Stainless Steel
Posted by: RonB
Verified Purchase:Yes
After having a few differnent manufacturers in the past 5 years and none of them lasting, this one has what it takes to perfoem and last.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
3
Overall it was great… until the lid stopped working
on November 27, 2023
Posted by: Andrew
It was great until recently there was a small yet audible popping sound and the hinge that opens the lid when you press the button broke.
I tried to add a video but it keeps saying invalid YouTube url… even though it clearly is valid and plays fine: https://youtu.be/_4Re-7wqEF0
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, November 28, 2023
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Written by a customer while visiting breville.com
Customer Rating
2
Lid mechanism failed
on November 28, 2023
Posted by: Hadar
The lid got stuck and would not close. The rubber sealer came out from its groove and could stretch back in place, causing the lid to stay half open. This caused a hard time feeling the water, but more importantly, the kettle would no longer shut off automatically. I have had the kettle for two years and enjoyed it until, out of the blue, it failed. I love Bervill products, and I recently bought a traffic compact microwave.
Written by a customer while visiting breville.com
Customer Rating
3
Delighted ... until lid opening mechanism failed
on January 23, 2024
Posted by: Eric
This electric kettle was life-changing and I was delighted with it in every respect, until the lid-opening mechanism failed. The release button still works, but the lid doesn't rise on its own; I have to manually lift it to fill the kettle. I tried cleaning the hinge, thinking it might be hard-water deposits that were preventing the action, but it didn't help. If I release the latch and turn the kettle upside down, it does open (with gravity assist), so I'm thinking the spring may have weakened over time.
Not a huge deal, but a little disappointing since Breville products are priced at a premium over other brands.
I've had it for about four years, so maybe I'm expecting too much?
Not a huge deal, but a little disappointing since Breville products are priced at a premium over other brands.
I've had it for about four years, so maybe I'm expecting too much?
I would recommend this to a friend!
Response from breville.comBy Customer Service, January 24, 2024
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
3
Love it, but the plastic piece connecting the lid to the kettle broke 😞
on February 21, 2024
Posted by: Kirsten
Verified Purchase:Yes
Love this kettle so much. I make tea often, and it’s such a pretty kettle that’s quick to heat up water. Unfortunately the plastic part connecting the lid to the kettle broke (I’m very gentle as I adore this kettle), and now the lid won’t pop up as it’s supposed to. Overall would recommend the product, but beware. There isn’t a replacement part so I’m stuck. May have to find another company for my next kettle purchase.
I would recommend this to a friend!
Response from breville.comBy Customer Service, February 22, 2024
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
2
Top Lid Failed BKE595XL
on May 8, 2024
Posted by: Ronald
While the kettle functions well for boiling water, the top lid failed after a few years as other reviews documented, clearly a design flaw. There also seems to be no way obvious to replace the lid with a new part from the spare parts listed on the website, a disappointment. Below I checked that I would not recommend this product to a friend based on lid failure.
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Posted by: Deborah
Verified Purchase:Yes
I buy a lot of Breville products because they are a high quality company. I am very happy with my Crystal Clear kettle.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
2
Bad zeal
on August 16, 2024
Posted by: Dom
I absolutely loved my tea kettle until the lip seal around the glass started to lift. It’s near impossible to put back and just flairs out.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, August 19, 2024
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Written by a customer while visiting breville.com