Customer reviews from breville.com
Breville - the Crystal Clear 7-Cup Electric Glass Kettle - Brushed Stainless Steel
Average customer rating
3
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
20
4 Stars
3
3 Stars
9
2 Stars
15
1 Star
15
45%of customers recommend this product.
(
23 out of
51)
Customer Reviews for Breville - the Crystal Clear 7-Cup Electric Glass Kettle - Brushed Stainless Steel
Customer Rating
2
Nice enough at first but fails dangerously now
on June 7, 2022
Posted by: BootShiner
We used this kettle for a couple years and it worked great. In the last 6 months the thing does not shut off and the lid pops open while boiling. Kind of dangerous with a toddler around. Wouldn’t buy this brand again.
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Customer Rating
2
Lid pops open and does not stop boiling
on June 7, 2022
Posted by: BootShiner
Worked for awhile, but now the lid pops open before it's finished and the thing won't turn itself off. Kind of dangerous with a toddler around so we are looking at something new. Wish it had a longer warranty as it was expensive.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, June 8, 2022
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
3
Soft-open lid hinge broke
on July 14, 2022
Posted by: Steph
I love this kettle and it's seen some heavy use. After a couple years, some plastic from the hinge fell out but it kept trucking along. It's now been around 4 years, and the soft-open lid has stopped opening, sadly.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, July 14, 2022
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
1
Sadly Disappointed
on September 10, 2022
Posted by: Keisha
I loved my Kettle but I only had it for a short time and the lid has broken! These products are way too expensive to have so many issues. I purchased the kettle because I love the quality but now I'm not sure if these products can stand the test of time. Sadly disappointed.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, September 13, 2022
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
2
Looks great but the switch broke in 3 weeks
on November 13, 2022
Posted by: mary
Verified Purchase:Yes
I loved the look of this glass kettle, and the water boiled quickly. However, after about 3 weeks, the on/off switch would not go on, it was broken :-( I returned the item for a refund.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, November 14, 2022
We do apologize for your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
5
Had this for 7 yrs
on February 6, 2023
Posted by: Jamie
I had this kettle for more than 7 yrs now. It works flawlessly and is quite powerful. I am surprised to see many negative reviews here.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
1
Do not get this kettle
on May 26, 2023
Posted by: Anonymous
I received this kettle as a gift from my mother in 2019. My previous kettle, different maker, had lasted over 7 years of daily use. This kettle is now falling apart. The panel covering the bottom portion that houses the electrical wires became unscrewed, leaving the contents exposed. It appears to be a poor design, overall.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, May 30, 2023
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Written by a customer while visiting breville.com
Posted by: Tatyana
Verified Purchase:Yes
It is my best kettle - works excellent, looks beautiful and elegant, in use - simple and safe.
I would recommend this to a friend!
Written by a customer while visiting breville.com