Customer reviews from breville.com
Breville - the Crystal Clear 7-Cup Electric Glass Kettle - Brushed Stainless Steel
Average customer rating
3
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
21
4 Stars
3
3 Stars
9
2 Stars
15
1 Star
15
46%of customers recommend this product.
(
24 out of
52)
Customer Reviews for Breville - the Crystal Clear 7-Cup Electric Glass Kettle - Brushed Stainless Steel
Customer Rating
2
Lid mechanism failed
on November 28, 2023
Posted by: Hadar
The lid got stuck and would not close. The rubber sealer came out from its groove and could stretch back in place, causing the lid to stay half open. This caused a hard time feeling the water, but more importantly, the kettle would no longer shut off automatically. I have had the kettle for two years and enjoyed it until, out of the blue, it failed. I love Bervill products, and I recently bought a traffic compact microwave.
Written by a customer while visiting breville.com
Customer Rating
3
Great design. Impractical size.
on May 31, 2019
Posted by: Bob J.
Almost perfect, but WAY too big for small households for daily use. I mean 7 cups? Honestly? If Breville made a 5 cup version, that would be ideal for most.
Written by a customer while visiting breville.com
Customer Rating
2
Higher End Kettle! Did not last
on January 28, 2020
Posted by: P.N.
Bought this because of the Breville name thinking it was better quality and would last longer than a couple of years, especially given the higher price. Just stopped working. Power base is fine but jug not powering up. So much for the extra quality and longevity.
Written by a customer while visiting breville.com
Customer Rating
1
Expensive price with cheap quality.
on June 10, 2020
Posted by: Anonymous
I've bought this for just 1 and a half year. The water started leaking from the handle. It is very dangerous to continue using. Compare to other kettle with cheaper price, those cheaper one last so much longer. Not a good choice to buy!!
Written by a customer while visiting breville.com
Customer Rating
1
Expensive junk
on December 9, 2020
Posted by: MM
Kettle is interesting to look at but is constructed cheaply. At almost 3 years old the automatic shutoff is failing & the lid hinge is broken. It is obviously built on the cheap and marked up to what the market will bear in price.
Stay away it is extremely poor value for the dollar.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, December 10, 2020
Please accept our apologies for the inconvenience and allow us the opportunity to correct the situation. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV201210MR-2, Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Written by a customer while visiting breville.com
Customer Rating
4
Insanely fast heating. Elegant buttonless design. Bit bulky.
on December 17, 2020
Posted by: Tom
Honestly, this is a great kettle. Cleaner design than the button versions (honestly, you don’t need buttons on a kettle). Only gripe is the footprint is quite large, and I never find myself heating 7 cups at once (2-4 more common). Overall, highly recommended.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Very Satisfied
Verified Purchase:Yes
Heat quickly. Does everything as described.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Fernando C
Verified Purchase:Yes
Another simple, great, solid product from Breville. The Crystal Clear boils water fast!
I would recommend this to a friend!
Written by a customer while visiting breville.com