Customer reviews from breville.com
Breville - the Crystal Clear 7-Cup Electric Glass Kettle - Brushed Stainless Steel
Average customer rating
3
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
20
4 Stars
3
3 Stars
9
2 Stars
15
1 Star
15
45%of customers recommend this product.
(
23 out of
51)
Customer Reviews for Breville - the Crystal Clear 7-Cup Electric Glass Kettle - Brushed Stainless Steel
Customer Rating
1
Do NOT purchase
on February 12, 2021
Posted by: Lisa
This kettle works fine for the first few times and then the shut off switch stops working so it boils continuously. Then the kettle will just stop working all together. Do not waste your money. Wasteful.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, February 12, 2021
We're sorry to hear of your experience with the appliance. We do see you were able to contact a representative soon after posting this review, and they were able to assist you. Please reach out if other issues or questions arise. We'll be happy to help.
Written by a customer while visiting breville.com
Customer Rating
1
Glass Cracked
on March 1, 2021
Posted by: MaryCT
Bought this a couple years ago and use this minimally and it just cracked down the side while boiling water. Could have been super dangerous if children were nearby with boiling water going everywhere.
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Posted by: nA
Verified Purchase:Yes
I got a new one as a replacement because my last one managed to chip (dangerous!!), which was great from this company (replacement). However, this new one steams up and doesn’t dry, weirdly... I am happy for the replacement though :) so thanks Breville for accommodating me.
Response from breville.comBy Consumer Support, May 10, 2021
Thank you for taking the time to post your review. We do apologize for your experience with your appliance. Thank you for allowing us to rectify the situation for you. Please reach out if other issues or questions arise. We'll be happy to help.
Written by a customer while visiting breville.com
Customer Rating
1
Great kettle but the lid really fails
on June 6, 2021
Posted by: Eugenia
Same as many other reviewers, I love the kettle and it’s very good looking but the lid failed on us after less than 2 years use, the push down pop up lid function stopped working and the lid needs to be manually pryed open.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, June 7, 2021
We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
3
Lid Stuck
on June 13, 2021
Posted by: Sally
It has worked great for a couple of years but now the lid won't open. We have tried everything. Not finding instructions on lid removal or replacement. If anyone has been able to fix this problem, would love to hear how. Thanks.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, June 14, 2021
We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Posted by: Stevo B
Verified Purchase:Yes
I really love this water heater. It heats fast.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Northstar
Verified Purchase:Yes
Well elegantly designed. Refreshing to water bubbles forming and forming into steam. Spout seems to be little small but is functional
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
2
Boiling rapidly
on July 22, 2021
Posted by: Pauline
I bought this glass kettle 2 years ago and was very happy with it. Then one day the lid got stuck and wouldn’t open. Looks like a lot of people had the same problem on this kettle.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, July 22, 2021
We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com