Customer reviews from breville.com
Breville - the Crystal Clear 7-Cup Electric Glass Kettle - Brushed Stainless Steel
Average customer rating
3
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
21
4 Stars
3
3 Stars
9
2 Stars
15
1 Star
15
46%of customers recommend this product.
(
24 out of
52)
Customer Reviews for Breville - the Crystal Clear 7-Cup Electric Glass Kettle - Brushed Stainless Steel
Customer Rating
2
Looks great but the switch broke in 3 weeks
on November 13, 2022
Posted by: mary
Verified Purchase:Yes
I loved the look of this glass kettle, and the water boiled quickly. However, after about 3 weeks, the on/off switch would not go on, it was broken :-( I returned the item for a refund.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, November 14, 2022
We do apologize for your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Posted by: Janet A
Verified Purchase:Yes
I bought my Chrystal Clear kettle after inspecting all the kettles on display in a store. I decided not to buy online as there were reviews of other kettles that were too heavy, or not made of expected material, a plastic chrome coloured handle, not metal. It took ages summing up the features, colour, weight, the look until I found the Chrystal Clear under the counter! Clear marking of minimum, maximum, number of cups; not too heavy; easy switch on with indicator light; automatic turn off safety feature if switched on with no water; automatic turn off when boiling; attractive lid with glass circular panel; attractive overall with chrome, glass and gray. The kettle boils quickly and the spout pours well. Everthing I want in a kettle. Only negative comment, it is a bit tall to place on the sink divide without a bit of a tilt, but you get used to that. Very pleased with my purchase.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
3
Delighted ... until lid opening mechanism failed
on January 23, 2024
Posted by: Eric
This electric kettle was life-changing and I was delighted with it in every respect, until the lid-opening mechanism failed. The release button still works, but the lid doesn't rise on its own; I have to manually lift it to fill the kettle. I tried cleaning the hinge, thinking it might be hard-water deposits that were preventing the action, but it didn't help. If I release the latch and turn the kettle upside down, it does open (with gravity assist), so I'm thinking the spring may have weakened over time.
Not a huge deal, but a little disappointing since Breville products are priced at a premium over other brands.
I've had it for about four years, so maybe I'm expecting too much?
Not a huge deal, but a little disappointing since Breville products are priced at a premium over other brands.
I've had it for about four years, so maybe I'm expecting too much?
I would recommend this to a friend!
Response from breville.comBy Customer Service, January 24, 2024
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
3
Love it, but the plastic piece connecting the lid to the kettle broke 😞
on February 21, 2024
Posted by: Kirsten
Verified Purchase:Yes
Love this kettle so much. I make tea often, and it’s such a pretty kettle that’s quick to heat up water. Unfortunately the plastic part connecting the lid to the kettle broke (I’m very gentle as I adore this kettle), and now the lid won’t pop up as it’s supposed to. Overall would recommend the product, but beware. There isn’t a replacement part so I’m stuck. May have to find another company for my next kettle purchase.
I would recommend this to a friend!
Response from breville.comBy Customer Service, February 22, 2024
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
2
Bad zeal
on August 16, 2024
Posted by: Dom
I absolutely loved my tea kettle until the lip seal around the glass started to lift. It’s near impossible to put back and just flairs out.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, August 19, 2024
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Written by a customer while visiting breville.com
Customer Rating
1
Used twice & now stopped working, one week old
on June 12, 2025
Posted by: Deb
Hi, I bought my crystal clear kettle last week. Used it twice and now it's not working. I turn on the boil button but it no longer lights up, does nothing. It just stopped mid-heating today, have more than min water level in it. Please advise
Response from breville.comBy Customer Service, June 16, 2025
We are truly sorry for the inconvenience. We will send a separate email to you and hope you will give us the opportunity to correct the situation.
Written by a customer while visiting breville.com
Customer Rating
3
Good in the beginning
on August 29, 2025
Posted by: Ornella
After 14 months my kettle just stopped turning on.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, August 29, 2025
We are truly sorry for the inconvenience. We will send a separate email to you and hope you will give us the opportunity to correct the situation.
Written by a customer while visiting breville.com
Customer Rating
1
Great kettle - poor lid design - gets stuck
on September 16, 2025
Posted by: Kate
I loved the style of the kettle - the glass is elegant and it's nice to be able to see how much water is in the kettle. However, the lid design is poor as it is held by two plastic pins that are rather flimsy - on ours, the pins failed and the lid became stuck and it won't open unless pried open manually. Breville should address this critical design flaw in an otherwise classy kettle. As is, I would not recommend.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, September 17, 2025
We are truly sorry for your experience. We will send a separate email to you and hope you will give us the opportunity to correct the situation.
Written by a customer while visiting breville.com