Customer reviews from breville.com
Breville - the Crystal Clear 7-Cup Electric Glass Kettle - Brushed Stainless Steel
Average customer rating
3
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
21
4 Stars
3
3 Stars
9
2 Stars
15
1 Star
15
46%of customers recommend this product.
(
24 out of
52)
Customer Reviews for Breville - the Crystal Clear 7-Cup Electric Glass Kettle - Brushed Stainless Steel
Customer Rating
3
Lid Stuck
on June 13, 2021
Posted by: Sally
It has worked great for a couple of years but now the lid won't open. We have tried everything. Not finding instructions on lid removal or replacement. If anyone has been able to fix this problem, would love to hear how. Thanks.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, June 14, 2021
We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
2
Boiling rapidly
on July 22, 2021
Posted by: Pauline
I bought this glass kettle 2 years ago and was very happy with it. Then one day the lid got stuck and wouldn’t open. Looks like a lot of people had the same problem on this kettle.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, July 22, 2021
We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
2
It’s beautiful, boils water but hinges Lid does not open any more
on February 14, 2022
Posted by: Li kanim
Hing button ? Something is not working, I have not had this pot a year!
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, February 15, 2022
We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
2
Worked for awhile
on April 11, 2022
Posted by: Michael
It worked fine for about 2 years but then just stopped. Expected a better lifespan from a Breville product.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, April 12, 2022
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
1
Lid failed in closed position
on April 29, 2022
Posted by: Robert
Bought 3 years ago. Lid will not open! It appears lots of consumers have this problem. FYI did not by online, bought at local brick and mortar store
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, May 2, 2022
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
2
Nice enough at first but fails dangerously now
on June 7, 2022
Posted by: BootShiner
We used this kettle for a couple years and it worked great. In the last 6 months the thing does not shut off and the lid pops open while boiling. Kind of dangerous with a toddler around. Wouldn’t buy this brand again.
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Customer Rating
2
Lid pops open and does not stop boiling
on June 7, 2022
Posted by: BootShiner
Worked for awhile, but now the lid pops open before it's finished and the thing won't turn itself off. Kind of dangerous with a toddler around so we are looking at something new. Wish it had a longer warranty as it was expensive.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, June 8, 2022
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
3
Soft-open lid hinge broke
on July 14, 2022
Posted by: Steph
I love this kettle and it's seen some heavy use. After a couple years, some plastic from the hinge fell out but it kept trucking along. It's now been around 4 years, and the soft-open lid has stopped opening, sadly.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, July 14, 2022
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com